Storepersons receive, handle and despatch goods in stores and warehouses.

A Certificate II or III, or at least 1 year of relevant experience, is usually needed to work in this job. Around one in three workers have Year 12 as their highest level of education. Even with a qualification, sometimes experience or on-the-job training is necessary. Additional tickets may also be needed to work in this job.

Tasks

  • receiving incoming goods, checking for damage and for discrepancies between goods and invoices
  • unloading vehicles, opening packages and removing contents
  • operating computers to obtain details of location and quantity of items in stock
  • labelling goods with details of storage location
  • packing and weighing goods and sealing boxes
  • operating machines to lift, place and remove goods on high levels
  • operating specialised equipment, such as manually and electronically guided order pickers, and checking goods off picking list
  • assisting with regular stocktakes
  • may use materials handling equipment, such as hydraulic pallet lifters and hand trucks, to move goods

Job Titles

  • Storeperson
  • Storeperson (also called Stores Assistant or Warehouse Assistant)

    Specialisations: Chiller Hand, Manufacturing Storeperson, Operator Supply (Army), Order Picker/Assembler, Stores Despatch Hand, Stores Naval (Navy)

Fast Facts

  • Avg. Weekly Pay

    $927 Before Tax
  • Future Growth

    stable
  • Skill Level

    Certificate II or III
  • Employment Size

    122,400
  • Unemployment

    above average
  • Male Share

    80.0%
  • Female Share

    20.0%
  • Full-Time Share

    73.7%

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This is a very large occupation employing 122,400 workers. The number of workers has grown moderately over the past 5 years.
Over the next 5 years (to May 2022) the number of workers is expected to stay about the same at 124,300. Around 89,000 job openings are likely over this time from workers leaving and new jobs being created.

  • Storepersons work in most parts of Australia.
  • They mainly work in: Retail Trade; Transport, Postal and Warehousing; and Wholesale Trade.
  • Full-time work is common. Full-time workers, on average, work 36.7 hours per week (compared to the all jobs average of 40 hours).
  • Average earnings for full-time workers are around $927 per week (lower than the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • The average age is 38 years (compared to the all jobs average of 40 years).
  • Around 8 in 10 workers are male.
  • In 2016, the unemployment rate was above average.

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2017 and Department of Jobs and Small Business projections to 2022.
YearNumber of Workers
2007115700
2008114600
2009105600
2010103600
2011111500
2012113400
2013121000
2014123300
2015130200
2016122800
2017122400
2022124300

Weekly Earnings

Full-time Earnings

All Jobs Average

Weekly Earnings (Before Tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsStorepersonsAll Jobs Average
Full-Time Earnings9271230

Hours

Full-Time and Part-Time Status (% Share) and Average Weekly Hours (Full-Time)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Hours actually worked by people who usually work full-time, and share of employment by full-time and part-time status, for this job compared to the all jobs average.
CategoryStorepersonsAll Jobs Average
Full-time73.768.4
Part-time26.331.6
Average Weekly Hours (full-time)36.740

Main Industries

Top Industries

Main Employing Industries (% Share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Retail Trade24.3
Transport, Postal and Warehousing20.9
Wholesale Trade20
Manufacturing17.8
Other Industries17

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateStorepersonsAll Jobs Average
NSW32.731.8
VIC26.425.5
QLD2119.8
SA6.56.8
WA10.511.2
TAS1.52
NT0.91.1
ACT0.51.8

Age Profile

Age Profile (% Share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketStorepersonsAll Jobs AverageAll Jobs Average
15-195.6-5.45.4
20-2412.8-9.99.9
25-3422.7-23.423.4
35-4422-21.721.7
45-5420.4-21.121.1
55-598.1-8.78.7
60-645.9-5.95.9
65 and Over2.5-3.83.8

Gender

Male Share

Female Share

Gender (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Male and female share of employment in this job compared to the all jobs average.
CategoryStorepersonsCategoryAll Jobs Average
Males80Males53.6
Females20Females46.4

Education Level

Top Education Levels

Highest Level of Education (% Share)

Source: ABS, Education and Work (2016). Findings based on use of ABS TableBuilder data. Highest qualification completed by workers in this job (in any field of study). Skill level requirements can change over time, the qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationStorepersonsAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate1.4-8.68.6
Bachelor degree7.4-17.917.9
Advanced Diploma/Diploma7.3-10.110.1
Certificate III/IV23.5-18.918.9
Year 1229.4-18.718.7
Years 11 & 1023.9-17.717.7
Below Year 107.2-8.18.1

A Certificate II or III, or at least 1 year of relevant experience, is usually needed to work in this job.
Around one in three workers have Year 12 as their highest level of education. Even with a qualification, sometimes experience or on-the-job training is necessary. Additional tickets may also be needed to work in this job.

If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job.
The pathway that is right for you will depend on your skills and interests.

It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.

Employers look for Storepersons who are hardworking, with a strong work ethic and are trustworthy, responsible and reliable.

Knowledge

The topics, subjects, or knowledge areas workers rate as most important are shown below.

  1. Customer and Personal Service

    60% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. English Language

    57% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  3. Production and Processing

    55% Important

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  4. Computers and Electronics

    49% Important

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  5. Clerical

    45% Important

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-5081.03 - Stock Clerks- Stockroom, Warehouse, or Storage Yard.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

The work activities workers rate as most important are shown below.

  1. Handling and Moving Objects

    86% Important

    Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

  2. Performing General Physical Activities

    86% Important

    Doing things that use of your arms and legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

  3. Getting Information

    79% Important

    Looking for, getting and understanding different kinds of information.

  4. Communicating with Supervisors, Peers, or Staff

    77% Important

    Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

  5. Building Good Relationships

    63% Important

    Building and keeping constructive and cooperative working relationships with others.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-5081.03 - Stock Clerks- Stockroom, Warehouse, or Storage Yard.

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