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ICT Support Technicians provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
Supports and maintains computer systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware.
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
Specialisations: Network Support Technician, Operator Command Support Systems (Army)
Designs, builds and maintains websites, and provides web technology solutions and services.
Includes Applications Packager, Computer Systems Technician, Telecommunications Computer Systems Technician
Earnings are for full-time workers before tax, excluding superannuation. Earnings are a guide only and can vary greatly.
Likely change in the number of jobs over the next 5 years, based on the Department of Employment projections.
Skill Level is the education or training usually needed to do well in this job. Relevant experience is sometimes viewed just as highly.
Employment Size is the number of people who work in this job in Australia.
An above average unemployment rate shows people who do this job are more likely to be out of work than people who do other jobs.
Full-time workers usually work 35 hours or more a week (in all their jobs combined).
This is a very large occupation employing 50,500 workers. Over the past 5 years the number of jobs has stayed about the same.Strong growth is expected in the future. New jobs and turnover from workers leaving may create between 25,001 and 50,000 job openings over the 5 years to 2020.
An Associate Degree, Advanced Diploma or Diploma, or at least 3 years of relevant experience is usually needed. Around one third of workers have a university degree qualification. Sometimes particular vendor certifications are also required for this job. Even with a qualification, experience or on-the-job training is usually needed.
If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job. The pathway that is right for you will depend on your skills and interests.
It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.
Employers look for ICT Support Technicians who are reliable, work well in a team and have a strong work ethic.
The topics, subjects, or knowledge areas workers rate as most important are shown below.
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.
English language including the meaning and spelling of words, rules of composition, and grammar.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
Computer and Information Systems Managers Opens in a new windowO*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
The work activities workers rate as most important are shown below.
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Looking for, getting and understanding different kinds of information.
Using information to work out the best solution and solve problems.
Keeping up-to-date with technology and new ideas.
Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.