Office Managers organise and control the functions and resources of offices such as administrative systems and office personnel.

An Associate Degree, Advanced Diploma or Diploma, or at least 3 years of relevant experience is usually needed to work in this job. Around one in three workers have a Certificate III or higher VET qualification. Even with a qualification, experience or on-the-job training is usually needed.

Tasks

  • contributing to the planning and review of office services, and setting priorities and office service standards
  • allocating human resources, space and equipment
  • assigning work to and monitoring work performance of staff
  • managing records and accounts of the office
  • liaising with Professionals to coordinate office business and to facilitate resolution of problems
  • managing physical facilities and ensuring buildings and equipment are maintained
  • ensuring compliance with occupational health and safety regulations
  • ensuring work complies with relevant government legislation, policies and procedures
  • coordinating personnel activities such as hiring, promotions, performance management, payroll, training and supervision

Job Titles

  • Office Manager

    Fast Facts

    • Avg. Weekly Pay

      $1,150 Before Tax
    • Future Growth

      moderate
    • Skill Level

      Associate Degree or Diploma
    • Employment Size

      129200
    • Unemployment

      below average
    • Male Share

      19.7%
    • Female Share

      80.3%
    • Full-Time Share

      65.9%

    Find Vacancies

    This is a very large occupation employing 129,200 workers. Over the past 5 years the number of jobs has grown.
    Moderate growth is expected in the future. New jobs and turnover from workers leaving may create more than 50,000 job openings over the 5 years to 2020.

    • Office Managers work in most parts of Australia.
    • They work in many industries. Some of the main industries are: Construction; Professional, Scientific and Technical Services; and Manufacturing.
    • Full-time work is fairly common. Full-time workers, on average, work 38.2 hours per week (compared to the all jobs average of 40 hours).
    • Average earnings for full-time workers are around $1,150 per week (similar to the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
    • The average age is 45 years (compared to the all jobs average of 40 years) and around 5 in 10 workers are aged 45 years or older.
    • Around 8 in 10 workers are female.
    • In 2016, the unemployment rate was below average.

    Employment Outlook

    Number of Workers

    Source: ABS Labour Force Survey, Department of Employment trend data to November 2015 and Department of Employment projections to 2020.
    YearNumber of Workers
    2005134700
    2006151500
    2007144100
    2008127300
    2009120900
    2010123500
    2011150100
    2012125300
    2013124000
    2014119100
    2015129200
    2020136300

    Weekly Earnings

    Full-time Earnings

    All Jobs Average

    Weekly Earnings (before tax)

    Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsOffice ManagersAll Jobs Average
    Full-Time Earnings11501230

    Hours

    Weekly Hours Worked

    Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Hours actually worked by people who usually work full-time, and share of employment by full-time and part-time status, for this job compared to the all jobs average.
    CategoryOffice ManagersAll Jobs Average
    Full-time65.968.4
    Part-time34.131.6
    Average Weekly Hours (full-time)38.240

    Main Industries

    Top Industries

    Main Employing Industries (% share)

    Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Construction13.3
    Professional, Scientific and Technical Services10.6
    Manufacturing9.2
    Health Care and Social Assistance8.8
    Other Industries58.1

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% share)

    Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateOffice ManagersAll Jobs Average
    NSW29.631.8
    VIC23.525.5
    QLD21.219.8
    SA66.8
    WA13.611.2
    TAS2.12
    NT1.11.1
    ACT2.81.8

    Age Profile

    Age Profile (% share)

    Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketOffice ManagersAll Jobs AverageAll Jobs Average
    15-190.7-5.45.4
    20-243.6-9.99.9
    25-3420.4-23.423.4
    35-4421.5-21.721.7
    45-5429.3-21.121.1
    55-5912.9-8.78.7
    60-647.6-5.95.9
    65 and Over4-3.83.8

    Gender

    Male Share

    Female Share

    Gender (% share)

    Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Male and female share of employment in this job compared to the all jobs average.
    CategoryOffice ManagersCategoryAll Jobs Average
    Males19.7Males53.6
    Females80.3Females46.4

    Education Level

    Top Education Levels

    Highest Level of Education (% share)

    Source: ABS, Education and Work (2016). Findings based on use of ABS TableBuilder data. Highest qualification completed by workers in this job (in any field of study). Skill level requirements can change over time, the qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationOffice ManagersAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate8.4-8.68.6
    Bachelor degree16.2-17.917.9
    Advanced Diploma/Diploma14-10.110.1
    Certificate III/IV23.1-18.918.9
    Year 1220.8-18.718.7
    Years 11 & 1015.3-17.717.7
    Below Year 102.3-8.18.1

    An Associate Degree, Advanced Diploma or Diploma, or at least 3 years of relevant experience is usually needed to work in this job.
    Around one in three workers have a Certificate III or higher VET qualification. Even with a qualification, experience or on-the-job training is usually needed.

    If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job.
    The pathway that is right for you will depend on your skills and interests.

    It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.

    Employers look for Office Managers who are flexible and adaptable, who can communicate with different people and work well in a team.

    Knowledge

    The topics, subjects, or knowledge areas workers rate as most important are shown below.

    1. Administration and Management

      90% Important

      Planning and coordination of people and resources.

    2. Customer and Personal Service

      85% Important

      Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

    3. English Language

      74% Important

      English language including the meaning and spelling of words, rules of composition, and grammar.

    4. Clerical

      74% Important

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    5. Computers and Electronics

      66% Important

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    Occupational Information Network Supervisors/Managers of Office and Administrative Support Workers Opens in a new window
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Activities

    The work activities workers rate as most important are shown below.

    1. Interacting With Computers

      89% Important

      Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

    2. Getting Information

      86% Important

      Looking for, getting and understanding different kinds of information.

    3. Making Decisions and Solving Problems

      84% Important

      Using information to work out the best solution and solve problems.

    4. Communicating with Supervisors, Peers, or Staff

      84% Important

      Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

    5. Processing Information

      84% Important

      Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

    Occupational Information Network Supervisors/Managers of Office and Administrative Support Workers Opens in a new window
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

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