Health and Welfare Services Managers plan, organise, direct, control and coordinate the professional and administrative aspects of health and welfare programs and services.

A Bachelor Degree or higher, or at least 5 years of relevant experience is usually needed to work in this job. Around two in three workers have a university degree.

Tasks

  • providing overall direction and management for the service, facility, organisation or centre
  • developing, implementing and monitoring procedures, policies and standards for medical, nursing, allied health and administrative staff
  • coordinating and administering health and welfare programs and clinical services
  • monitoring and evaluating resources devoted to health, welfare, recreation, housing, employment, training and other community facilities and centres
  • controlling administrative operations such as budget planning, report preparation, expenditure on supplies, equipment and services
  • liaising with other health and welfare providers, boards and funding bodies to discuss areas of health and welfare service cooperation and coordination
  • advising government bodies about measures to improve health and welfare services and facilities
  • representing the organisation in negotiations, and at conventions, seminars, public hearings and forums
  • controlling selection, training and supervision of staff

Job Titles

  • Medical Administrator
  • Nursing Clinical Director
  • Primary Health Organisation Manager
  • Welfare Centre Manager
  • Other Health and Welfare Services Managers
  • Medical Administrator (also called Medical Manager)

    Manages medical programs and clinical services in a hospital or other health service facility, maintains standards of medical care, provides leadership to ensure an appropriately skilled medical workforce, and contributes to health service planning.

    Specialisations: Director of Clinical Services, Director of Medical Services

  • Nursing Clinical Director (also called Director of Nursing or Senior Nurse Manager)

    Manages nursing programs and clinical services in a hospital, aged care or other health service facility, maintains standards of nursing care, provides leadership to ensure an appropriately skilled nursing and midwifery workforce, and contributes to health service planning. Registration or licensing may be required.

    Specialisations: Assistant Director of Nursing, Deputy Director of Nursing, Executive Director of Nursing

  • Primary Health Organisation Manager

    Manages a primary health organisation that provides a broad range of out-of-hospital health services.

  • Welfare Centre Manager (also called Welfare Project Manager)

    Manages a centre, program or project concerned with social welfare support.

  • Other Health and Welfare Services Managers

    Includes Director of Pharmacy, Director of Physiotherapy Services, Director of Speech Pathology, Manager of Allied Health Services, Medical Corps Officer (Army)

Fast Facts

  • Avg. Weekly Pay

    $1,717 Before Tax
  • Future Growth

    very strong
  • Skill Level

    Bachelor Degree or higher
  • Employment Size

    19,000
  • Unemployment

    below average
  • Male Share

    32.7%
  • Female Share

    67.3%
  • Full-Time Share

    85.3%

Find Vacancies

This is a medium sized occupation employing 19,000 workers. Over the past 5 years the number of jobs has stayed about the same.
Very strong growth is expected in the future. New jobs and turnover from workers leaving may create between 10,001 and 25,000 job openings over the 5 years to 2020.

  • Health and Welfare Services Managers work in most parts of Australia.
  • They mainly work in: Health Care and Social Assistance; Public Administration and Safety; and Other Services.
  • Full-time work is very common. Full-time workers, on average, work 37.4 hours per week (compared to the all jobs average of 40 hours).
  • Average earnings for full-time workers are around $1,717 per week (very high compared to the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • The workforce is fairly mature. The average age is 48 years (compared to the all jobs average of 40 years) and around 6 in 10 workers are aged 45 years or older.
  • Around 7 in 10 workers are female.
  • In 2016, the unemployment rate was below average.

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Employment trend data to November 2015 and Department of Employment projections to 2020.
YearNumber of Workers
200514000
200611000
200712700
200812100
200915100
201018500
201119900
201219400
201320000
201422800
201519000
202023300

Weekly Earnings

Full-time Earnings

All Jobs Average

Weekly Earnings (before tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsHealth and Welfare Services ManagersAll Jobs Average
Full-Time Earnings17171230

Hours

Weekly Hours Worked

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Hours actually worked by people who usually work full-time, and share of employment by full-time and part-time status, for this job compared to the all jobs average.
CategoryHealth and Welfare Services ManagersAll Jobs Average
Full-time85.368.4
Part-time14.731.6
Average Weekly Hours (full-time)37.440.0

Main Industries

Top Industries

Main Employing Industries (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Health Care and Social Assistance85.1
Public Administration and Safety7.9
Other Services2.1
Education and Training1.9
Other Industries3.0

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateHealth and Welfare Services ManagersAll Jobs Average
NSW34.631.8
VIC27.625.5
QLD15.619.8
SA4.86.8
WA12.311.2
TAS2.52.0
NT1.21.1
ACT1.41.8

Age Profile

Age Profile (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketHealth and Welfare Services ManagersAll Jobs AverageAll Jobs Average
15-190.0-5.45.4
20-241.2-9.99.9
25-3413.8-23.423.4
35-4423.4-21.721.7
45-5428.8-21.121.1
55-5915.5-8.78.7
60-6412.2-5.95.9
65 and Over5.2-3.83.8

Gender

Male Share

Female Share

Gender (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Male and female share of employment in this job compared to the all jobs average.
CategoryHealth and Welfare Services ManagersCategoryAll Jobs Average
Males32.7Males53.6
Females67.3Females46.4

Education Level

Top Education Levels

Highest Level of Education (% share)

Source: ABS, Education and Work (2016). Findings based on use of ABS TableBuilder data. Highest qualification completed by workers in this job (in any field of study). Skill level requirements can change over time, the qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationHealth and Welfare Services ManagersAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate30.7-8.68.6
Bachelor degree35.6-17.917.9
Advanced Diploma/Diploma33.7-10.110.1
Certificate III/IV0.0-18.918.9
Year 120.0-18.718.7
Years 11 & 100.0-17.717.7
Below Year 100.0-8.18.1

A Bachelor Degree or higher, or at least 5 years of relevant experience is usually needed to work in this job.
Around two in three workers have a university degree.

If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job.
The pathway that is right for you will depend on your skills and interests.

It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.

Employers look for Health and Welfare Services Managers who have strong people skills, can communicate clearly and multitask under pressure.

Knowledge

The topics, subjects, or knowledge areas workers rate as most important are shown below.

  1. Administration and Management

    85% Important

    Planning and coordination of people and resources.

  2. English Language

    84% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  3. Customer and Personal Service

    78% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  4. Clerical

    75% Important

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  5. Personnel and Human Resources

    75% Important

    Recruiting and training people. Managing pay and other entitlements like sick and holiday leave. Negotiating pay and conditions.

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O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

The work activities workers rate as most important are shown below.

  1. Communicating with Supervisors, Peers, or Staff

    92% Important

    Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

  2. Documenting/Recording Information

    92% Important

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  3. Checking Compliance with Standards

    90% Important

    Deciding whether events or processes comply with laws, regulations, or standards.

  4. Interacting With Computers

    90% Important

    Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

  5. Processing Information

    88% Important

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

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O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

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