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ICT Sales Professionals manage client accounts and represent companies in selling a range of computer hardware, software and other ICT goods and services to industrial, business, professional and other organisations.
Manages sale of computer hardware, software and services to existing account clients and identifies further sales opportunities within these accounts, builds new account clients, manages customer satisfaction and retention, and coordinates the preparation and presentation of ICT sales proposals and tenders.
Identifies and generates new ICT business opportunities to further improve market share and awareness by gaining an understanding of customers' ICT needs and promoting goods and services to these customers. May manage some key customer accounts.
Develops and converts sales opportunities into sales of computer hardware, software and ICT services.
Earnings are for full-time workers before tax, excluding superannuation. Earnings are a guide only and can vary greatly.
Likely change in the number of jobs over the next 5 years, based on the Department of Jobs and Small Business projections.
Skill Level is the education or training usually needed to do well in this job. Relevant experience is sometimes viewed just as highly.
Employment Size is the number of people who work in this job in Australia.
An above average unemployment rate shows people who do this job are more likely to be out of work than people who do other jobs.
Full-time workers usually work 35 hours or more a week (in all their jobs combined).
This is a small occupation employing 11,600 workers. The number of workers has fallen over the past 5 years. Over the next 5 years (to May 2022) the number of workers is expected to fall to 10,300. Around 5,000 job openings are likely over this time from workers leaving and new jobs being created.
No data is available for the selected graph for this Occupation.
A Bachelor Degree or higher, or at least 5 years of relevant experience, is usually needed to work in this job. Many workers have not had any formal training after finished high school. Relevant vendor certification may also be useful.
If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job. The pathway that is right for you will depend on your skills and interests.
It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.
Employers look for ICT Sales Professionals who have strong interpersonal skills and provide good customer service.
The topics, subjects, or knowledge areas workers rate as most important are shown below.
Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.
Showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
English language including the meaning and spelling of words, rules of composition, and grammar.
Planning and coordination of people and resources.
Arithmetic, algebra, geometry, calculus, or statistics.
Skills can be improved through training or experience. The skills workers rate as most important are shown below.
Talking people into changing their minds or their behaviour.
Talking to others.
Listening to others, not interrupting, and asking good questions.
Bringing others together and trying to sort out their differences.
Understanding why people react the way they do.
The physical and social abilities workers rate as the most important are shown below.
Communicate by speaking.
Listen to and understand what people say.
Speak clearly so others can understand you.
Identify and understand the speech of another person.
Read and understand written information.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-4011.00 - Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products.
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
The work activities workers rate as most important are shown below.
Building and keeping constructive and cooperative working relationships with others.
Looking for, getting and understanding different kinds of information.
Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.
Deciding on goals and putting together a detailed plan to get the work done.
Communicating with customers, the public, government, and others in person, in writing, or by telephone or e-mail.
The physical and social demands workers face most often are shown below.
How often do you use electronic mail?
How often do you talk on the telephone?
How much freedom do you have to decide on tasks, priorities, and goals?
How often do you make decisions that affect other people?
How much do you have contact with people (face-to-face, by telephone, or any other way)?
Work values are important to a person’s feeling of satisfaction. All six values are shown below.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Practical, hands-on work. Often with plants, animals, and materials like wood, tools, and machinery.
Working with people. Helping or providing service to others.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.