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ICT Support Technicians provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
Supports and maintains computer systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware.
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
Specialisations: Network Support Technician, Operator Command Support Systems (Army)
Designs, builds and maintains websites, and provides web technology solutions and services.
Includes Applications Packager, Computer Systems Technician, Telecommunications Computer Systems Technician
Earnings are for full-time workers before tax, excluding superannuation. Earnings are a guide only and can vary greatly.
Likely change in the number of jobs over the next 5 years, based on the Department of Jobs and Small Business projections.
Skill Level is the education or training usually needed to do well in this job. Relevant experience is sometimes viewed just as highly.
Employment Size is the number of people who work in this job in Australia.
An above average unemployment rate shows people who do this job are more likely to be out of work than people who do other jobs.
Full-time workers usually work 35 hours or more a week (in all their jobs combined).
This is a very large occupation employing 53,300 workers. The number of workers has stayed about the same over the past 5 years. Over the next 5 years (to May 2022) the number of workers is expected to grow strongly to 59,200. Around 44,000 job openings are likely over this time from workers leaving and new jobs being created.
An Associate Degree, Advanced Diploma or Diploma, or at least 3 years of relevant experience is usually needed. Around one third of workers have a university degree qualification. Sometimes particular vendor certifications are also required for this job. Even with a qualification, experience or on-the-job training is usually needed.
If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job. The pathway that is right for you will depend on your skills and interests.
It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.
Employers look for ICT Support Technicians who are reliable, work well in a team and have a strong work ethic.
The topics, subjects, or knowledge areas workers rate as most important are shown below.
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.
English language including the meaning and spelling of words, rules of composition, and grammar.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
Skills can be improved through training or experience. The skills workers rate as most important are shown below.
Listening to others, not interrupting, and asking good questions.
Talking to others.
Reading work related information.
Thinking about the pros and cons of different ways to solve a problem.
Writing things for co-workers or customers.
The physical and social abilities workers rate as the most important are shown below.
Listen to and understand what people say.
Communicate by speaking.
Read and understand written information.
Write in a way that people can understand.
Order or arrange things (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1151.00 - Computer User Support Specialists.
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
The work activities workers rate as most important are shown below.
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Looking for, getting and understanding different kinds of information.
Using information to work out the best solution and solve problems.
Keeping up-to-date with technology and new ideas.
Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.
The physical and social demands workers face most often are shown below.
How often do you use electronic mail?
How often do you talk on the telephone?
How often do you talk with people face-to-face?
How much do you have contact with people (face-to-face, by telephone, or any other way)?
How important is being very exact or highly accurate?
Work values are important to a person’s feeling of satisfaction. All six values are shown below.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Practical, hands-on work. Often with plants, animals, and materials like wood, tools, and machinery.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Working with people. Helping or providing service to others.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.