Insurance Agents represent insurance companies in selling insurance to clients.

A Certificate III including at least 2 years of on-the-job training, or a Certificate IV, or at least 3 years of relevant experience is required to work in this job. Even with a qualification, sometimes additional experience or on-the-job training is needed. Registration or licensing may be required.

Tasks

  • interviewing clients to identify their insurance needs
  • explaining to clients details of insurance and conditions, risk coverage, premiums and benefits
  • assisting clients to determine the type and level of coverage required
  • calculating premiums and establishing method of payment
  • reviewing clients' circumstances to ensure that the level and coverage of insurance is still appropriate
  • settling and monitoring insurance claims to ensure that both client and insurer are satisfied with the outcome
  • recording information about clients and their policies
  • identifying and drawing up lists of potential clients from a variety of sources and contacting them to arrange interviews
  • keeping up-to-date with changes in the insurance industry and informing clients of new developments

Job Titles

  • Insurance Agent
  • Insurance Agent

    Specialisations: Insurance Underwriter, Life Assurance Representative

Fast Facts

  • Avg. Weekly Pay

    Unavailable
  • Future Growth

    moderate
  • Skill Level

    Certificate III or IV
  • Employment Size

    11000
  • Unemployment

    average
  • Male Share

    61.2%
  • Female Share

    38.8%
  • Full-Time Share

    85.6%

Find Vacancies

This is a small occupation employing 11,000 workers. Over the past 5 years the number of jobs has fallen slightly.
Moderate growth is expected in the future. New jobs and turnover from workers leaving may create between 10,001 and 25,000 job openings over the 5 years to 2020.

  • Insurance Agents work in most parts of Australia.
  • They nearly all work in Financial and Insurance Services.
  • Full-time work is very common. Full-time workers, on average, work 38.1 hours per week (compared to the all jobs average of 40 hours).
  • The average age is 36 years (compared to the all jobs average of 40 years).
  • Around 6 in 10 workers are male.
  • In 2016, the unemployment rate was similar to the average.

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Employment trend data to November 2015 and Department of Employment projections to 2020.
YearNumber of Workers
200510600
200612700
200711100
20089400
20099900
201012400
201110600
201212500
201314600
201413200
201511000
202011800

Weekly Earnings

Full-time Earnings

All Jobs Average

Weekly Earnings (before tax)

No data is available for the selected graph for this Occupation.

Hours

Weekly Hours Worked

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Hours actually worked by people who usually work full-time, and share of employment by full-time and part-time status, for this job compared to the all jobs average.
CategoryInsurance AgentsAll Jobs Average
Full-time85.668.4
Part-time14.431.6
Average Weekly Hours (full-time)38.140

Main Industries

Top Industries

Main Employing Industries (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Financial and Insurance Services96.9
Administrative and Support Services1.6
Public Administration and Safety1.5

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateInsurance AgentsAll Jobs Average
NSW28.631.8
VIC34.825.5
QLD18.719.8
SA8.66.8
WA6.911.2
TAS0.42
NT0.91.1
ACT1.11.8

Age Profile

Age Profile (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketInsurance AgentsAll Jobs AverageAll Jobs Average
15-192-5.45.4
20-243.6-9.99.9
25-3434.8-23.423.4
35-4425.8-21.721.7
45-5417-21.121.1
55-5911.2-8.78.7
60-645.6-5.95.9
65 and Over0-3.83.8

Gender

Male Share

Female Share

Gender (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Male and female share of employment in this job compared to the all jobs average.
CategoryInsurance AgentsCategoryAll Jobs Average
Males61.2Males53.6
Females38.8Females46.4

Education Level

Top Education Levels

Highest Level of Education (% share)

No data is available for the selected graph for this Occupation.

A Certificate III including at least 2 years of on-the-job training, or a Certificate IV, or at least 3 years of relevant experience is required to work in this job. Even with a qualification, sometimes additional experience or on-the-job training is needed. Registration or licensing may be required.

If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job.
The pathway that is right for you will depend on your skills and interests.

It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.

Employers look for Insurance Agents who are well presented, can communicate with a diverse range of people and provide good customer service.

Knowledge

The topics, subjects, or knowledge areas workers rate as most important are shown below.

  1. Customer and Personal Service

    92% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Sales and Marketing

    91% Important

    Showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

  3. English Language

    81% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Economics and Accounting

    72% Important

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  5. Clerical

    71% Important

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

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O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

The work activities workers rate as most important are shown below.

  1. Selling or Influencing Others

    90% Important

    Convincing people to buy something or to change their minds or actions.

  2. Communicating with Persons Outside Organization

    89% Important

    Communicating with customers, the public, government, and others in person, in writing, or by telephone or e-mail.

  3. Performing for or Working Directly with the Public

    87% Important

    Performing for, or speaking with, the public. This includes speaking on television, serving customers in restaurants and stores, and receiving clients or guests.

  4. Building Good Relationships

    87% Important

    Building and keeping constructive and cooperative working relationships with others.

  5. Getting Information

    85% Important

    Looking for, getting and understanding different kinds of information.

Occupational Information Network Insurance Sales Agents Opens in a new window
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

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