Retail Supervisors supervise and coordinate the activities of retail sales workers.

A Certificate II or III, or at least 1 year of relevant experience, is usually needed to work in this job. Around one in three workers have Year 12 as their highest level of education. Even with a qualification, sometimes experience or on-the-job training is necessary.

Tasks

  • ensuring that customers receive prompt service and quality goods and services
  • responding to customers' inquiries and complaints about goods and services
  • planning and preparing work schedules and assigning staff to specific duties
  • interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
  • instructing staff on how to handle difficult and complicated sales procedures
  • examining returned goods and deciding on appropriate action
  • taking inventory of goods for sale and ordering new stock
  • ensuring that goods and services are correctly priced and displayed
  • ensuring safety and security procedures are enforced

Job Titles

  • Retail, Checkout or Sales Department Supervisor

    Fast Facts

    • Avg. Weekly Pay

      $943 Before Tax
    • Future Growth

      strong
    • Skill Level

      Certificate II or III
    • Employment Size

      36200
    • Unemployment

      average
    • Male Share

      43.6%
    • Female Share

      56.4%
    • Full-Time Share

      72.7%

    Find Vacancies

    This is a large occupation employing 36,200 workers. Over the past 5 years the number of jobs has fallen slightly.
    Strong growth is expected in the future. New jobs and turnover from workers leaving may create between 25,001 and 50,000 job openings over the 5 years to 2020.

    • Retail Supervisors work in most parts of Australia.
    • They mainly work in: Retail Trade; Accommodation and Food Services; and Health Care and Social Assistance.
    • Full-time work is common. Full-time workers, on average, work 38.2 hours per week (compared to the all jobs average of 40 hours).
    • Average earnings for full-time workers are around $943 per week (lower than the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
    • The workforce is fairly young. The average age is 32 years (compared to the all jobs average of 40 years). Around 3 in 10 workers are young (aged 15 to 25 years).
    • Around 6 in 10 workers are female.
    • In 2016, the unemployment rate was similar to the average.

    Employment Outlook

    Number of Workers

    Source: ABS Labour Force Survey, Department of Employment trend data to November 2015 and Department of Employment projections to 2020.
    YearNumber of Workers
    200529400
    200630700
    200730800
    200832800
    200931500
    201037500
    201132400
    201236200
    201333700
    201441300
    201536200
    202041800

    Weekly Earnings

    Full-time Earnings

    All Jobs Average

    Weekly Earnings (before tax)

    Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsRetail SupervisorsAll Jobs Average
    Full-Time Earnings9431230

    Hours

    Weekly Hours Worked

    Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Hours actually worked by people who usually work full-time, and share of employment by full-time and part-time status, for this job compared to the all jobs average.
    CategoryRetail SupervisorsAll Jobs Average
    Full-time72.768.4
    Part-time27.331.6
    Average Weekly Hours (full-time)38.240

    Main Industries

    Top Industries

    Main Employing Industries (% share)

    Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Retail Trade86.3
    Accommodation and Food Services8.6
    Health Care and Social Assistance1.4
    Manufacturing1.1
    Other Industries2.6

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% share)

    Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateRetail SupervisorsAll Jobs Average
    NSW3131.8
    VIC25.425.5
    QLD1819.8
    SA10.96.8
    WA10.911.2
    TAS2.12
    NT0.71.1
    ACT11.8

    Age Profile

    Age Profile (% share)

    Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketRetail SupervisorsAll Jobs AverageAll Jobs Average
    15-197.4-5.45.4
    20-2420.5-9.99.9
    25-3429.6-23.423.4
    35-4417.6-21.721.7
    45-5415.5-21.121.1
    55-595.9-8.78.7
    60-643.1-5.95.9
    65 and Over0.4-3.83.8

    Gender

    Male Share

    Female Share

    Gender (% share)

    Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Male and female share of employment in this job compared to the all jobs average.
    CategoryRetail SupervisorsCategoryAll Jobs Average
    Males43.6Males53.6
    Females56.4Females46.4

    Education Level

    Top Education Levels

    Highest Level of Education (% share)

    Source: ABS, Education and Work (2016). Findings based on use of ABS TableBuilder data. Highest qualification completed by workers in this job (in any field of study). Skill level requirements can change over time, the qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationRetail SupervisorsAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate7-8.68.6
    Bachelor degree9.5-17.917.9
    Advanced Diploma/Diploma12.6-10.110.1
    Certificate III/IV17.3-18.918.9
    Year 1232.8-18.718.7
    Years 11 & 1019.2-17.717.7
    Below Year 101.6-8.18.1

    A Certificate II or III, or at least 1 year of relevant experience, is usually needed to work in this job.
    Around one in three workers have Year 12 as their highest level of education. Even with a qualification, sometimes experience or on-the-job training is necessary.

    If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job.
    The pathway that is right for you will depend on your skills and interests.

    It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.

    Employers look for Retail Supervisors who provide good customer service, have strong people skills, are organised and well presented. Employers also value responsible and trustworthy managers.

    Knowledge

    The topics, subjects, or knowledge areas workers rate as most important are shown below.

    1. Customer and Personal Service

      90% Important

      Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

    2. Sales and Marketing

      80% Important

      Showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    3. Administration and Management

      75% Important

      Planning and coordination of people and resources.

    4. Mathematics

      70% Important

      Arithmetic, algebra, geometry, calculus, or statistics.

    5. English Language

      69% Important

      English language including the meaning and spelling of words, rules of composition, and grammar.

    Occupational Information Network Supervisors/Managers of Retail Sales Workers Opens in a new window
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Activities

    The work activities workers rate as most important are shown below.

    1. Performing for or Working Directly with the Public

      85% Important

      Performing for, or speaking with, the public. This includes speaking on television, serving customers in restaurants and stores, and receiving clients or guests.

    2. Getting Information

      81% Important

      Looking for, getting and understanding different kinds of information.

    3. Organizing, Planning, and Prioritizing Work

      78% Important

      Deciding on goals and putting together a detailed plan to get the work done.

    4. Communicating with Supervisors, Peers, or Staff

      75% Important

      Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

    5. Resolving Conflicts and Negotiating with Others

      74% Important

      Handling complaints, settling disputes, and resolving conflicts, and negotiating with people.

    Occupational Information Network Supervisors/Managers of Retail Sales Workers Opens in a new window
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

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