Service Station Attendants sell fuel, lubricants and other automotive accessories, and perform minor maintenance on motor vehicles at service stations.

A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary.

Tasks

  • filling fuel tanks and containers to level specified by customer
  • checking and replenishing air pressure in vehicle tyres, and oil and other vehicle fluid levels
  • washing vehicle windscreens and windows
  • performing minor repair work to vehicles such as replacing tyres, light bulbs and windscreen wiper blades
  • maintaining and operating automatic car wash facilities
  • collecting payments from customers for purchases
  • cleaning petrol pumps and surrounding driveway, shop and facilities
  • undertaking stock control and preparing reports on fuel, oil, accessories and other items sold
  • replenishing stock of fast foods, newspapers, magazines and grocery items

Job Titles

  • Service Station or Driveway Attendant

    Fast Facts

    • Avg. Weekly Pay

      Unavailable
    • Future Growth

      stable
    • Skill Level

      High School or Certificate I
    • Employment Size

      10,200
    • Unemployment

      below average
    • Male Share

      55.8%
    • Female Share

      44.2%
    • Full-Time Share

      39.7%

    Find Vacancies

    This is a small occupation employing 10,200 workers. The number of workers has stayed about the same over the past 5 years.
    Over the next 5 years (to May 2022) the number of workers is expected to stay about the same at 10,400. Around 9,000 job openings are likely over this time from workers leaving and new jobs being created (a large number for an occupation of this size).

    • Service Station Attendants work in most parts of Australia.
    • They mainly work in: Retail Trade; Wholesale Trade; and Manufacturing.
    • Part-time work is very common. Full-time workers, on average, work 37.1 hours per week (compared to the all jobs average of 40 hours).
    • The workforce is fairly young. The average age is 28 years (compared to the all jobs average of 40 years). Around 4 in 10 workers are young (aged 15 to 25 years).
    • Around 6 in 10 workers are male.
    • In 2016, the unemployment rate was below average.

    Employment Outlook

    Number of Workers

    Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2017 and Department of Jobs and Small Business projections to 2022.
    YearNumber of Workers
    20076700
    20087300
    20097700
    20107700
    20118800
    20129900
    201310500
    201411400
    20158400
    201612000
    201710200
    202210400

    Weekly Earnings

    Full-time Earnings

    All Jobs Average

    Weekly Earnings (Before Tax)

    No data is available for the selected graph for this Occupation.

    Hours

    Full-Time and Part-Time Status (% Share) and Average Weekly Hours (Full-Time)

    Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Hours actually worked by people who usually work full-time, and share of employment by full-time and part-time status, for this job compared to the all jobs average.
    CategoryService Station AttendantsAll Jobs Average
    Full-time39.768.4
    Part-time60.331.6
    Average Weekly Hours (full-time)37.140

    Main Industries

    Top Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Retail Trade89.8
    Wholesale Trade4.8
    Manufacturing2.1
    Accommodation and Food Services1.3
    Other Industries2

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateService Station AttendantsAll Jobs Average
    NSW28.831.8
    VIC2825.5
    QLD2419.8
    SA6.76.8
    WA7.611.2
    TAS2.72
    NT1.81.1
    ACT0.51.8

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketService Station AttendantsAll Jobs AverageAll Jobs Average
    15-1914.1-5.45.4
    20-2425.4-9.99.9
    25-3421.6-23.423.4
    35-4412.5-21.721.7
    45-5412.7-21.121.1
    55-597.6-8.78.7
    60-644.1-5.95.9
    65 and Over1.9-3.83.8

    Gender

    Male Share

    Female Share

    Gender (% share)

    Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Male and female share of employment in this job compared to the all jobs average.
    CategoryService Station AttendantsCategoryAll Jobs Average
    Males55.8Males53.6
    Females44.2Females46.4

    Education Level

    Top Education Levels

    Highest Level of Education (% Share)

    No data is available for the selected graph for this Occupation.

    A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary.

    If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job.
    The pathway that is right for you will depend on your skills and interests.

    It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.

    Employers look for Service Station Attendants who are well presented and provide good customer service.

    Knowledge

    The topics, subjects, or knowledge areas workers rate as most important are shown below.

    1. Customer and Personal Service

      93% Important

      Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

    2. Mechanical

      88% Important

      Machines and tools, including their designs, uses, repair, and maintenance.

    3. Sales and Marketing

      80% Important

      Showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    4. Administration and Management

      75% Important

      Planning and coordination of people and resources.

    5. Mathematics

      65% Important

      Arithmetic, algebra, geometry, calculus, or statistics.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 53-6031.00 - Automotive and Watercraft Service Attendants.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Activities

    The work activities workers rate as most important are shown below.

    1. Getting Information

      84% Important

      Looking for, getting and understanding different kinds of information.

    2. Controlling Machines and Processes

      81% Important

      Operate machines or processes either directly or using controls (not including computers or vehicles).

    3. Making Decisions and Solving Problems

      77% Important

      Using information to work out the best solution and solve problems.

    4. Operating Vehicles or Equipment

      77% Important

      Running, manoeuvring, navigating, or driving things like forklifts, passenger vehicles, aircraft, or water craft.

    5. Communicating with Persons Outside Organization

      77% Important

      Communicating with customers, the public, government, and others in person, in writing, or by telephone or e-mail.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 53-6031.00 - Automotive and Watercraft Service Attendants.

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