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Telemarketers telephone existing and prospective customers to promote goods and services, and obtain sales and arrange sales visits.
Earnings are for full-time workers before tax, excluding superannuation. Earnings are a guide only and can vary greatly.
Likely change in the number of jobs over the next 5 years, based on the Department of Employment projections.
Skill Level is the education or training usually needed to do well in this job. Relevant experience is sometimes viewed just as highly.
Employment Size is the number of people who work in this job in Australia.
An above average unemployment rate shows people who do this job are more likely to be out of work than people who do other jobs.
Full-time workers usually work 35 hours or more a week (in all their jobs combined).
This is a small occupation employing 11,200 workers. Over the past 5 years the number of jobs has grown.Strong growth is expected in the future. New jobs and turnover from workers leaving may create between 5,001 and 10,000 job openings over the 5 years to 2020.
No data is available for the selected graph for this Occupation.
A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary to work in this job.
If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job. The pathway that is right for you will depend on your skills and interests.
It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.
Employers look for Telemarketers who can communicate clearly with a diverse range of people, are reliable and provide good customer service.
The topics, subjects, or knowledge areas workers rate as most important are shown below.
Showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
Media production, communication, and dissemination. Includes written, spoken, and visual media.
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Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
The work activities workers rate as most important are shown below.
Convincing people to buy something or to change their minds or actions.
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with customers, the public, government, and others in person, in writing, or by telephone or e-mail.
Looking for, getting and understanding different kinds of information.
Building and keeping constructive and cooperative working relationships with others.