Housekeepers perform cleaning and housekeeping duties in hotels, motels and other commercial premises, and in private residences.

A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary to work in this job. Around one in three workers have Years 11 and 10 as their highest level of education.

Tasks

  • cleaning the interior of buildings and the immediate outside areas
  • sweeping, mopping and polishing floors, vacuuming and shampooing carpets, and cleaning curtains and upholstered furniture
  • dusting and polishing furniture, fixtures and fittings
  • picking up rubbish, emptying garbage containers, and taking contents to waste areas for removal
  • restocking minibars and replenishing items such as drinking glasses, writing equipment, linen and groceries
  • stripping and making beds, and changing bed linen
  • maintaining kitchens, washing dishes and cooking utensils, and cleaning appliances, cupboards, counters, pantries and floors
  • picking up, sorting, washing, drying, ironing and mending linen and clothes
  • preparing and cooking meals, setting and clearing tables, and serving food and beverages
  • taking care of household pets and plants, receiving visitors, answering telephones, delivering messages, and shopping for groceries

Job Titles

  • Commercial Housekeeper
  • Domestic Housekeeper
  • Commercial Housekeeper

    Cleans, vacuums and mops floors, makes beds, and restocks mini bars and bathroom supplies in hotel and motel rooms and other commercial premises.

  • Domestic Housekeeper

    Cleans, cooks and performs other housekeeping tasks in private residences.

Fast Facts

  • Avg. Weekly Pay

    $800 Before Tax
  • Future Growth

    very strong
  • Skill Level

    High School or Certificate I
  • Employment Size

    26,700
  • Unemployment

    above average
  • Male Share

    10.8%
  • Female Share

    89.2%
  • Full-Time Share

    23.7%

Find Vacancies

This is a large occupation employing 26,700 workers. Over the past 5 years the number of jobs has grown.
Very strong growth is expected in the future. New jobs and turnover from workers leaving may create between 25,001 and 50,000 job openings over the 5 years to 2020.

  • Housekeepers work in most parts of Australia.
  • They mainly work in: Accommodation and Food Services; Administrative and Support Services; and Health Care and Social Assistance.
  • Part-time work is very common. Full-time workers, on average, work 36.3 hours per week (compared to the all jobs average of 40 hours).
  • Average earnings for full-time workers are around $800 per week (lower than the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • The average age is 42 years (compared to the all jobs average of 40 years) and around 5 in 10 workers are aged 45 years or older.
  • Around 9 in 10 workers are female.
  • In 2016, the unemployment rate was above average.

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Employment trend data to November 2015 and Department of Employment projections to 2020.
YearNumber of Workers
200519800
200626100
200725500
200826400
200922800
201025000
201127800
201224600
201324100
201425000
201526700
202031200

Weekly Earnings

Full-time Earnings

All Jobs Average

Weekly Earnings (before tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsHousekeepersAll Jobs Average
Full-Time Earnings8001230

Hours

Weekly Hours Worked

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Hours actually worked by people who usually work full-time, and share of employment by full-time and part-time status, for this job compared to the all jobs average.
CategoryHousekeepersAll Jobs Average
Full-time23.768.4
Part-time76.331.6
Average Weekly Hours (full-time)36.340.0

Main Industries

Top Industries

Main Employing Industries (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Accommodation and Food Services64.5
Administrative and Support Services15.3
Health Care and Social Assistance13.0
Other Services1.9
Other Industries5.3

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateHousekeepersAll Jobs Average
NSW24.231.8
VIC20.625.5
QLD26.219.8
SA6.76.8
WA13.311.2
TAS4.92.0
NT2.11.1
ACT2.11.8

Age Profile

Age Profile (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketHousekeepersAll Jobs AverageAll Jobs Average
15-191.7-5.45.4
20-248.5-9.99.9
25-3425.9-23.423.4
35-4418.9-21.721.7
45-5423.1-21.121.1
55-5911.8-8.78.7
60-646.5-5.95.9
65 and Over3.6-3.83.8

Gender

Male Share

Female Share

Gender (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Male and female share of employment in this job compared to the all jobs average.
CategoryHousekeepersCategoryAll Jobs Average
Males10.8Males53.6
Females89.2Females46.4

Education Level

Top Education Levels

Highest Level of Education (% share)

Source: ABS, Education and Work (2016). Findings based on use of ABS TableBuilder data. Highest qualification completed by workers in this job (in any field of study). Skill level requirements can change over time, the qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationHousekeepersAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate0.0-8.68.6
Bachelor degree18.6-17.917.9
Advanced Diploma/Diploma5.4-10.110.1
Certificate III/IV9.8-18.918.9
Year 1225.0-18.718.7
Years 11 & 1031.8-17.717.7
Below Year 109.5-8.18.1

A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary to work in this job.
Around one in three workers have Years 11 and 10 as their highest level of education.

If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job.
The pathway that is right for you will depend on your skills and interests.

It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.

Employers look for Housekeepers who are hardworking, reliable and have good people skills.

Knowledge

The topics, subjects, or knowledge areas workers rate as most important are shown below.

  1. Customer and Personal Service

    75% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. English Language

    60% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  3. Public Safety and Security

    57% Important

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  4. Administration and Management

    54% Important

    Planning and coordination of people and resources.

  5. Education and Training

    54% Important

    Teaching and course design.

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O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

The work activities workers rate as most important are shown below.

  1. Performing General Physical Activities

    78% Important

    Doing things that use of your arms and legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

  2. Getting Information

    76% Important

    Looking for, getting and understanding different kinds of information.

  3. Performing for or Working Directly with the Public

    76% Important

    Performing for, or speaking with, the public. This includes speaking on television, serving customers in restaurants and stores, and receiving clients or guests.

  4. Building Good Relationships

    75% Important

    Building and keeping constructive and cooperative working relationships with others.

  5. Handling and Moving Objects

    75% Important

    Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Occupational Information Network Maids and Housekeeping Cleaners Opens in a new window
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

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