Overview

Inquiry Clerks respond to personal, written and telephone enquiries and complaints about the organisation's goods and services, provide information and refer people to other sources.

• Job prospects - good
• Weekly earnings - $855
• Occupation size - 71600
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Tasks

This occupation may include associated occupations with varying tasks.

• answering inquiries about goods and services, and providing information about their availability, location, price and related issues
• responding to inquiries about problems and providing advice, information and assistance
• recording information about inquiries and complaints
• referring complex inquiries to team leaders or expert advisers
• issuing relevant forms, information kits and brochures to interested parties
• accessing and operating computer network systems and communication systems such as public address and paging systems
• may refer inquiries to other sources

Job Titles

• Inquiry Clerk