Overview
Receptionists receive and welcome visitors, patients, guests and clients, and respond to enquiries and requests. Medical Secretaries are included in this unit group, in Occupation 542114 Medical Receptionist.
Tasks
This occupation may include associated occupations with varying tasks.
- greeting and welcoming visitors, and directing them to the appropriate person
- arranging and recording details of appointments
- answering inquiries and providing information on the goods, services and activities of the organisation
- answering, connecting and transferring telephone calls
- receiving and resolving complaints from clients and the public
- receiving and distributing correspondence, facsimile messages and deliveries
- maintaining the reception area
- advising on and arranging reservations and accommodation
- may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying
Job Titles
- Receptionist
- Admissions Clerk
- Hotel or Motel Receptionist
- Medical Receptionist