Hotel and Motel Managers organise and control the operations of hotels and motels to provide guest accommodation, meals and other services.

A skill level equal to an Associate Degree, Advanced Diploma or Diploma, or at least 3 years of relevant experience is usually needed. Even with a qualification, experience or on-the-job training is usually needed. Registration or licensing may also be required.

Tasks

  • directing and overseeing reservation, reception, room service and housekeeping activities
  • supervising security arrangements, and garden and property maintenance
  • planning and supervising bar, restaurant, function and conference activities
  • observing liquor, gaming, and other laws and regulations
  • assessing and reviewing customer satisfaction
  • overseeing accounting and purchasing activities
  • ensuring compliance with occupational health and safety regulations
  • may provide guests with local tourism information, and arrange tours and transportation

Job Titles

  • Hotel or Motel Manager
  • Hotel or Motel Manager (also called Hotelier or Publican)

    Specialisations: Duty Manager (Hotel), Resort Manager

Fast Facts

  • Avg. Weekly Pay

    $1,091 Before Tax
  • Future Growth

    moderate
  • Skill Level

    Associate Degree or Diploma
  • Employment Size

    25500
  • Unemployment

    average
  • Male Share

    62.0%
  • Female Share

    38.0%
  • Full-Time Share

    88.2%

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This is a large occupation employing 25,500 workers. Over the past 5 years the number of jobs has grown strongly.
Moderate growth is expected in the future. New jobs and turnover from workers leaving may create between 10,001 and 25,000 job openings over the 5 years to 2020.

  • While there are jobs in many parts of Australia, Queensland has a large share of Hotel and Motel Managers.
  • They nearly all work in Accommodation and Food Services.
  • Full-time work is very common. Full-time workers, on average, work 51.1 hours per week (compared to the all jobs average of 40 hours).
  • Average earnings for full-time workers are around $1,091 per week (below the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • The workforce is fairly mature. The average age is 46 years (compared to the all jobs average of 40 years) and around 5 in 10 workers are aged 45 years or older.
  • Around 6 in 10 workers are male.
  • In 2016, the unemployment rate was similar to the average.

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Employment trend data to November 2015 and Department of Employment projections to 2020.
YearNumber of Workers
200523100
200623000
200723100
200814600
200920100
201021900
201121700
201220800
201321400
201421100
201525500
202026600

Weekly Earnings

Full-time Earnings

All Jobs Average

Weekly Earnings (before tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsHotel and Motel ManagersAll Jobs Average
Full-Time Earnings10911230

Hours

Weekly Hours Worked

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Hours actually worked by people who usually work full-time, and share of employment by full-time and part-time status, for this job compared to the all jobs average.
CategoryHotel and Motel ManagersAll Jobs Average
Full-time88.268.4
Part-time11.831.6
Average Weekly Hours (full-time)51.140

Main Industries

Top Industries

Main Employing Industries (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Accommodation and Food Services97
Arts and Recreation Services1.6
Rental, Hiring and Real Estate Services1.2
Other Services0.3

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateHotel and Motel ManagersAll Jobs Average
NSW27.231.8
VIC21.325.5
QLD33.219.8
SA8.96.8
WA6.711.2
TAS1.72
NT0.31.1
ACT0.71.8

Age Profile

Age Profile (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketHotel and Motel ManagersAll Jobs AverageAll Jobs Average
15-190-5.45.4
20-244.1-9.99.9
25-3427.7-23.423.4
35-4413.6-21.721.7
45-5424.3-21.121.1
55-5913-8.78.7
60-6410.6-5.95.9
65 and Over6.7-3.83.8

Gender

Male Share

Female Share

Gender (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Male and female share of employment in this job compared to the all jobs average.
CategoryHotel and Motel ManagersCategoryAll Jobs Average
Males62Males53.6
Females38Females46.4

Education Level

Top Education Levels

Highest Level of Education (% share)

Source: ABS, Education and Work (2016). Findings based on use of ABS TableBuilder data. Highest qualification completed by workers in this job (in any field of study). Skill level requirements can change over time, the qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationHotel and Motel ManagersAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate4.5-8.68.6
Bachelor degree32.3-17.917.9
Advanced Diploma/Diploma19.3-10.110.1
Certificate III/IV19.7-18.918.9
Year 1224.2-18.718.7
Years 11 & 100-17.717.7
Below Year 100-8.18.1

A skill level equal to an Associate Degree, Advanced Diploma or Diploma, or at least 3 years of relevant experience is usually needed. Even with a qualification, experience or on-the-job training is usually needed. Registration or licensing may also be required.

If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job.
The pathway that is right for you will depend on your skills and interests.

It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.

Employers look for Hotel and Motel Managers who provide good customer service, can communicate clearly and have strong people skills.

Knowledge

The topics, subjects, or knowledge areas workers rate as most important are shown below.

  1. Customer and Personal Service

    94% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Administration and Management

    90% Important

    Planning and coordination of people and resources.

  3. English Language

    81% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Mathematics

    80% Important

    Arithmetic, algebra, geometry, calculus, or statistics.

  5. Sales and Marketing

    79% Important

    Showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

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Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

The work activities workers rate as most important are shown below.

  1. Performing for or Working Directly with the Public

    92% Important

    Performing for, or speaking with, the public. This includes speaking on television, serving customers in restaurants and stores, and receiving clients or guests.

  2. Interacting With Computers

    88% Important

    Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

  3. Making Decisions and Solving Problems

    87% Important

    Using information to work out the best solution and solve problems.

  4. Communicating with Persons Outside Organization

    85% Important

    Communicating with customers, the public, government, and others in person, in writing, or by telephone or e-mail.

  5. Communicating with Supervisors, Peers, or Staff

    85% Important

    Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

Occupational Information Network Lodging Managers Opens in a new window
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

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