ICT Support and Test Engineers develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyse and resolve system problems and performance issues, and test the behaviour, functionality and integrity of systems.

A Bachelor Degree or higher, or at least 5 years of relevant experience, or relevant vendor certification is usually needed. Around half of workers have a university degree. Sometimes experience or on-the-job training is needed in addition to a qualification.

Tasks

  • scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
  • identifying variations and potential high risk areas in securing adherence to standards and procedures
  • recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
  • communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
  • assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
  • developing, conducting and providing technical guidance and training in application software and operational procedures
  • analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security policies and procedures to ensure optimal database and system integrity, security, backup, reliability and performance
  • testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
  • performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
  • creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems

Job Titles

  • ICT Quality Assurance Engineer
  • ICT Support Engineer, Analyst or Architect
  • ICT Systems Test Engineer
  • Other ICT Support and Test Engineers
  • ICT Quality Assurance Engineer (also called Quality Analyst (ICT), Quality Manager (ICT) or Specialist (ICT))

    Creates, maintains and manages technical quality assurance processes and procedures to assess efficiency, validity, value and functional performance of computer systems and environments, and audits systems to ensure compliance with, and adherence to, accredited internal and external industry quality standards and regulations. May supervise the work of ICT quality assurance teams.

    Specialisations: Computer Systems Auditor, Systems Auditor (ICT)

  • ICT Support Engineer, Analyst or Architect

    Develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.

  • ICT Systems Test Engineer (also called Systems Tester or Test Analyst (ICT))

    Specifies, develops and writes test plans and test scripts, produces test cases, carries out regression testing, and uses automated test software applications to test the behaviour, functionality and integrity of systems, and documents the results of tests in defect reports and related documentation.

  • Other ICT Support and Test Engineers

    Includes Usability Architect

Fast Facts

  • Avg. Weekly Pay

    $1,726 Before Tax
  • Future Growth

    very strong
  • Skill Level

    Bachelor Degree or higher
  • Employment Size

    7,200
  • Unemployment

    average
  • Male Share

    85.5%
  • Female Share

    14.5%
  • Full-Time Share

    95.6%

Find Vacancies

This is a small occupation employing 7200 workers. Over the past 5 years the number of jobs has stayed about the same.
Very strong growth is expected in the future. New jobs and turnover from workers leaving may create between 5,001 and 10,000 job openings over the 5 years to 2020.

  • While there are jobs in many parts of Australia, New South Wales has a large share of ICT Support and Test Engineers.
  • They mainly work in: Professional, Scientific and Technical Services; Manufacturing; and Retail Trade.
  • Almost all work full-time. Full-time workers, on average, work 38.3 hours per week.
  • Average earnings for full-time workers are high at around $1,726 per week. Earnings tend to be lower when starting out and higher as experience grows.
  • The average age is 39 years (compared to 40 for all careers).
  • Around 1 in 7 workers are female.
  • In 2016, the unemployment rate was similar to the average.

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Employment trend data to November 2015 and Department of Employment projections to 2020.
YearEmployment Level
20051100
20063700
20073500
20087200
20097700
20107400
20114900
20125800
20136000
20148700
20157200
20209100

Weekly Earnings

Full-time Earnings

All Careers Average

Weekly Earnings (before tax)

Source: ABS Characteristics of Employment survey, August 2015 cat. no. 6333.0. Median earnings are before tax and do not include superannuation. These figures should be used as a guide only, not to determine a wage rate.
EarningsICT Support and Test EngineersAll Jobs Average
Full-Time Earnings17261230

Hours

Weekly Hours Worked

Source: Based on ABS Labour Force Survey, annual average 2016.
CategoryICT Support and Test EngineersAll Jobs Average
Full-time87.969
Part-time12.130.8
Average Weekly Hours (full-time)37.040.2

Main Industries

Top Industries

Main Employing Industries (% share)

Source: Based on ABS Labour Force Survey, annual average 2016. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Professional, Scientific and Technical Services44.0
Manufacturing10.8
Retail Trade9.4
Financial and Insurance Services8.8
Other Industries27.0

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% share)

Source: Based on ABS Labour Force Survey, annual average 2016.
StateICT Support and Test EngineersAll Jobs Average
NSW56.131.8
VIC23.125.5
QLD10.819.8
SA4.96.7
WA0.011.1
TAS0.62
NT0.01.1
ACT4.51.8

Age Profile

Age Profile (% share)

Source: Based on ABS Labour Force Survey, annual average 2016.
Age BracketICT Support and Test EngineersAll Jobs AverageAll Jobs Average
15-190.0-5.45.4
20-241.4-9.99.9
25-3424.6-23.323.3
35-4442.7-21.621.6
45-5422.1-21.121.1
55-594.4-8.68.6
60-644.9-5.95.9
65 and Over0.0-3.73.7

Gender

Male Share

Female Share

Gender (% share)

Source: Based on ABS Labour Force Survey, annual average 2016.
CategoryICT Support and Test EngineersCategoryAll Jobs Average
Males76.8Males53.8
Females23.2Females46.1

Education Level

Top Education Levels

Highest Level of Education (% share)

No data is available for the selected graph for this Occupation.

A Bachelor Degree or higher, or at least 5 years of relevant experience, or relevant vendor certification is usually needed.
Around four in five workers have a university degree. Sometimes experience or on-the-job training is needed in addition to a qualification.
If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job.
The pathway that is right for you will depend on your skills and interests.

It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.

Employers look for ICT Support and Test Engineers who can communicate clearly, work well in a team and have strong computer skills.

Knowledge

The topics, subjects, or knowledge areas workers rate as most important are shown below.

  1. Computers and Electronics

    85% Important

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  2. English Language

    70% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  3. Engineering and Technology

    65% Important

    Use engineering science and technology to design and produce goods and services.

  4. Mathematics

    61% Important

    Arithmetic, algebra, geometry, calculus, or statistics.

  5. Customer and Personal Service

    56% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

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O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

The work activities workers rate as most important are shown below.

  1. Interacting With Computers

    98% Important

    Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

  2. Analyzing Data or Information

    87% Important

    Looking at, working with, and understanding data or information.

  3. Getting Information

    86% Important

    Looking for, getting and understanding different kinds of information.

  4. Making Decisions and Solving Problems

    85% Important

    Using information to work out the best solution and solve problems.

  5. Updating and Using Relevant Knowledge

    83% Important

    Keeping up-to-date with technology and new ideas.

Occupational Information Network Software Quality Assurance Engineers and Testers Opens in a new window
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

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