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Welfare Support Workers provide support, information and advice to clients on emotional, financial, recreational, health, housing and other social welfare matters, and evaluate and coordinate the services of welfare and community service agencies.
Facilitates community development initiatives and collective solutions within a community to address issues, needs and problems associated with recreational, health, housing, employment and other welfare matters.
Specialisations: Community Development Officer, Community Support Worker, Housing Officer
Works in a range of service units which provide education and community access to people with intellectual, physical, social and emotional disabilities.
Assists the work of Social Workers and Welfare Workers by providing services and support to families.
Supervises offenders who have been placed on probation by court order or released conditionally from corrective service institutions.
Provides care and supervision for children or disabled persons in group housing or institutional care.
Assists young people as individuals or groups to solve social, emotional and financial problems in an agency framework.
Specialisations: Juvenile Justice Officer, Youth Accommodation Support Worker, Youth Liaison Officer
Earnings are for full-time workers before tax, excluding superannuation. Earnings are a guide only and can vary greatly.
Likely change in the number of jobs over the next 5 years, based on the Department of Jobs and Small Business projections.
Skill Level is the education or training usually needed to do well in this job. Relevant experience is sometimes viewed just as highly.
Employment Size is the number of people who work in this job in Australia.
An above average unemployment rate shows people who do this job are more likely to be out of work than people who do other jobs.
Full-time workers usually work 35 hours or more a week (in all their jobs combined).
This is a very large occupation employing 52,300 workers. The number of workers has grown moderately over the past 5 years. Over the next 5 years (to May 2022) the number of workers is expected to grow very strongly to 63,900. Around 40,000 job openings are likely over this time from workers leaving and new jobs being created.
An Associate Degree, Advanced Diploma or Diploma, or at least 3 years of relevant experience is usually needed. Two in five workers have a Vocational Education and Training (VET) qualification. Even with a qualification, sometimes experience or on-the-job training is needed.
If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job. The pathway that is right for you will depend on your skills and interests.
It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.
Employers look for Welfare Support Workers who are caring, compassionate and empathetic, and can communicate well with others.
The topics, subjects, or knowledge areas workers rate as most important are shown below.
Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.
English language including the meaning and spelling of words, rules of composition, and grammar.
Teaching and course design.
Planning and coordination of people and resources.
Diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Skills can be improved through training or experience. The skills workers rate as most important are shown below.
Listening to others, not interrupting, and asking good questions.
Understanding why people react the way they do.
Talking to others.
Writing things for co-workers or customers.
Reading work related information.
The physical and social abilities workers rate as the most important are shown below.
Listen to and understand what people say.
Communicate by speaking.
Read and understand written information.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Speak clearly so others can understand you.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 21-1094.00 - Community Health Workers.
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
The work activities workers rate as most important are shown below.
Communicating with customers, the public, government, and others in person, in writing, or by telephone or e-mail.
Building and keeping constructive and cooperative working relationships with others.
Deciding on goals and putting together a detailed plan to get the work done.
Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.
Performing for, or speaking with, the public. This includes speaking on television, serving customers in restaurants and stores, and receiving clients or guests.
The physical and social demands workers face most often are shown below.
How often do you use electronic mail?
How often do you talk with people face-to-face?
How much do you have contact with people (face-to-face, by telephone, or any other way)?
How often do you talk on the telephone?
How important is it to work with others in a group or team?
Work values are important to a person’s feeling of satisfaction. All six values are shown below.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Working with people. Helping or providing service to others.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Practical, hands-on work. Often with plants, animals, and materials like wood, tools, and machinery.