Cafe Workers sell and serve food and beverages for consumption on premises in cafes and similar establishments.

A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary.

Tasks

  • preparing and serving food and beverages for consumption on the premises
  • taking customers' food and beverage orders
  • operating cash registers, accepting payments and preparing sales invoices
  • clearing away used dishes and cutlery from tables when customers are finished
  • cleaning and preparing tables for use
  • washing dishes, cutlery and cooking utensils
  • cleaning cafe equipment such as coffee grinders, espresso machines and ice makers
  • participating in stocktakes and assisting in putting away new stock
  • providing backup to other cafe employees

Job Titles

  • Cafe Worker
  • Cafe Worker (also called Cafe Assistant or Cafe Attendant)

    Specialisations: Canteen Attendant

Fast Facts

  • Avg. Weekly Pay

    $800 Before Tax
  • Future Growth

    strong
  • Skill Level

    High School or Certificate I
  • Employment Size

    31200
  • Unemployment

    above average
  • Male Share

    20.7%
  • Female Share

    79.3%
  • Full-Time Share

    20.6%

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This is a large occupation employing 31,200 workers. Over the past 5 years the number of jobs has grown strongly.
Strong growth is expected in the future. New jobs and turnover from workers leaving may create between 25,001 and 50,000 job openings over the 5 years to 2020.

  • Cafe Workers work in most parts of Australia.
  • They mainly work in: Accommodation and Food Services; Arts and Recreation Services; and Manufacturing.
  • Part-time work is very common. Full-time workers, on average, work 37.8 hours per week (compared to the all jobs average of 40 hours).
  • Average earnings for full-time workers are around $800 per week (lower than the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • The workforce is fairly young. The average age is 24 years (compared to the all jobs average of 40 years). Around 5 in 10 workers are young (aged 15 to 25 years).
  • Around 8 in 10 workers are female.
  • In 2016, the unemployment rate was above average.

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Employment trend data to November 2015 and Department of Employment projections to 2020.
YearNumber of Workers
200519900
200616400
200714700
200816100
200923800
201020000
201117700
201224000
201322000
201424300
201531200
202036300

Weekly Earnings

Full-time Earnings

All Jobs Average

Weekly Earnings (before tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsCafe WorkersAll Jobs Average
Full-Time Earnings8001230

Hours

Weekly Hours Worked

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Hours actually worked by people who usually work full-time, and share of employment by full-time and part-time status, for this job compared to the all jobs average.
CategoryCafe WorkersAll Jobs Average
Full-time20.668.4
Part-time79.431.6
Average Weekly Hours (full-time)37.840

Main Industries

Top Industries

Main Employing Industries (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Accommodation and Food Services82.5
Arts and Recreation Services4.4
Manufacturing2.8
Health Care and Social Assistance2.7
Other Industries7.6

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateCafe WorkersAll Jobs Average
NSW3131.8
VIC24.625.5
QLD22.419.8
SA6.46.8
WA10.611.2
TAS2.12
NT0.91.1
ACT1.91.8

Age Profile

Age Profile (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketCafe WorkersAll Jobs AverageAll Jobs Average
15-1928.6-5.45.4
20-2422.7-9.99.9
25-3414.9-23.423.4
35-4411.1-21.721.7
45-5413.8-21.121.1
55-592-8.78.7
60-645.5-5.95.9
65 and Over1.3-3.83.8

Gender

Male Share

Female Share

Gender (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Male and female share of employment in this job compared to the all jobs average.
CategoryCafe WorkersCategoryAll Jobs Average
Males20.7Males53.6
Females79.3Females46.4

Education Level

Top Education Levels

Highest Level of Education (% share)

Source: ABS, Education and Work (2016). Findings based on use of ABS TableBuilder data. Highest qualification completed by workers in this job (in any field of study). Skill level requirements can change over time, the qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationCafe WorkersAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate0-8.68.6
Bachelor degree0-17.917.9
Advanced Diploma/Diploma14.4-10.110.1
Certificate III/IV11.1-18.918.9
Year 1237.3-18.718.7
Years 11 & 1030.1-17.717.7
Below Year 107.2-8.18.1

A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary.

If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job.
The pathway that is right for you will depend on your skills and interests.

It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.

Employers look for Café workers who can interact with others, are reliable and well presented.

Knowledge

The topics, subjects, or knowledge areas workers rate as most important are shown below.

  1. Customer and Personal Service

    73% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Food Production

    71% Important

    Planting, growing, and harvesting food (both plant and animal), including storage and handling.

  3. English Language

    70% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Mathematics

    58% Important

    Arithmetic, algebra, geometry, calculus, or statistics.

  5. Public Safety and Security

    57% Important

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

Occupational Information Network Cafe Workers Opens in a new window
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

The work activities workers rate as most important are shown below.

  1. Performing for or Working Directly with the Public

    79% Important

    Performing for, or speaking with, the public. This includes speaking on television, serving customers in restaurants and stores, and receiving clients or guests.

  2. Getting Information

    73% Important

    Looking for, getting and understanding different kinds of information.

  3. Identifying Objects, Actions, and Events

    72% Important

    Comparing objects, actions, or events, looking for differences between them or changes over time.

  4. Handling and Moving Objects

    70% Important

    Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

  5. Training and Teaching Others

    70% Important

    Identifying the educational needs of others, developing training programs or classes, and teaching or instructing others.

Occupational Information Network Cafe Workers Opens in a new window
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

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