Gaming Workers provide gaming services within casinos and other gambling establishments.

A Certificate II or III, or at least 1 year of relevant experience, is usually needed to work in this job. Around one in four workers have Year 12 as their highest education level. Sometimes experience or on-the-job training is needed in addition to a qualification. Additional tickets may also be required.

Tasks

  • ensuring that games operating in the casino pit run smoothly
  • monitoring cash drops to cashiers and chip transactions
  • observing incidents and settling disputes arising at gaming tables
  • dealing games in accordance with casino rules, policies and procedures and ensuring that bets are placed within the rules of the game
  • checking that appropriate betting limit signs are in place
  • checking playing cards
  • verifying cash and colour chip change involving larger amounts with the casino gaming inspector
  • advising patrons about the rules and etiquette of games
  • counting the amount of cash chips in the float and entering a closer slip with the corresponding amount in the cash total
  • calculating and paying winning bets

Job Titles

  • Gaming Worker, or Croupier
  • Gaming Worker, or Croupier

    Specialisations: Casino Gaming Inspector, Gaming Pit Boss

Fast Facts

  • Avg. Weekly Pay

    $1,188 Before Tax
  • Future Growth

    stable
  • Skill Level

    Certificate II or III
  • Employment Size

    8400
  • Unemployment

    below average
  • Male Share

    70.8%
  • Female Share

    29.2%
  • Full-Time Share

    73.0%

Find Vacancies

This is a small occupation employing 8400 workers. Over the past 5 years the number of jobs has fallen slightly.
Little change in the number of jobs is expected in the future. New jobs and turnover from workers leaving may create between 5,001 and 10,000 job openings over the 5 years to 2020.

  • While there are jobs in many parts of Australia, Western Australia and Victoria have a large share of Gaming Workers.
  • They nearly all work in Arts and Recreation Services.
  • Full-time work is common. Full-time workers, on average, work 33.4 hours per week (compared to the all jobs average of 40 hours).
  • Average earnings for full-time workers are around $1,188 per week (similar to the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • The average age is 37 years (compared to the all jobs average of 40 years).
  • Around 7 in 10 workers are male.
  • In 2016, the unemployment rate was below average.

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Employment trend data to November 2015 and Department of Employment projections to 2020.
YearNumber of Workers
20058700
20067100
20076600
20089700
20098300
20109200
20114200
20129200
20137900
20145700
20158400
20208600

Weekly Earnings

Full-time Earnings

All Jobs Average

Weekly Earnings (before tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsGaming WorkersAll Jobs Average
Full-Time Earnings11881230

Hours

Weekly Hours Worked

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Hours actually worked by people who usually work full-time, and share of employment by full-time and part-time status, for this job compared to the all jobs average.
CategoryGaming WorkersAll Jobs Average
Full-time7368.4
Part-time2731.6
Average Weekly Hours (full-time)33.440

Main Industries

Top Industries

Main Employing Industries (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Arts and Recreation Services91
Accommodation and Food Services9

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateGaming WorkersAll Jobs Average
NSW22.931.8
VIC33.525.5
QLD13.219.8
SA6.56.8
WA21.211.2
TAS22
NT0.71.1
ACT01.8

Age Profile

Age Profile (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketGaming WorkersAll Jobs AverageAll Jobs Average
15-194.5-5.45.4
20-246.1-9.99.9
25-3436.9-23.423.4
35-4421.7-21.721.7
45-5421.3-21.121.1
55-596.4-8.78.7
60-640-5.95.9
65 and Over3.1-3.83.8

Gender

Male Share

Female Share

Gender (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Male and female share of employment in this job compared to the all jobs average.
CategoryGaming WorkersCategoryAll Jobs Average
Males70.8Males53.6
Females29.2Females46.4

Education Level

Top Education Levels

Highest Level of Education (% share)

No data is available for the selected graph for this Occupation.

A Certificate II or III, or at least 1 year of relevant experience, is usually needed to work in this job.
Around one in four workers have Year 12 as their highest education level. Sometimes experience or on-the-job training is needed in addition to a qualification. Additional tickets may also be required.

If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job.
The pathway that is right for you will depend on your skills and interests.

It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.

Employers look for Gaming Workers who have good people skills, provide good customer service and are well presented.

Knowledge

The topics, subjects, or knowledge areas workers rate as most important are shown below.

  1. Customer and Personal Service

    94% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Mathematics

    76% Important

    Arithmetic, algebra, geometry, calculus, or statistics.

  3. Administration and Management

    75% Important

    Planning and coordination of people and resources.

  4. English Language

    71% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Sales and Marketing

    65% Important

    Showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

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O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

The work activities workers rate as most important are shown below.

  1. Performing for or Working Directly with the Public

    90% Important

    Performing for, or speaking with, the public. This includes speaking on television, serving customers in restaurants and stores, and receiving clients or guests.

  2. Communicating with Supervisors, Peers, or Staff

    77% Important

    Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

  3. Resolving Conflicts and Negotiating with Others

    74% Important

    Handling complaints, settling disputes, and resolving conflicts, and negotiating with people.

  4. Training and Teaching Others

    73% Important

    Identifying the educational needs of others, developing training programs or classes, and teaching or instructing others.

  5. Building Good Relationships

    72% Important

    Building and keeping constructive and cooperative working relationships with others.

Occupational Information Network Gaming Managers Opens in a new window
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

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