Hotel Service Managers supervise and coordinate the activities of hotel service workers.

A Certificate III including at least 2 years of on-the-job training, or a Certificate IV, or at least 3 years of relevant experience, is usually needed. Even with a qualification, experience or on-the-job training is usually needed.

Tasks

  • determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons
  • conferring with managers to coordinate activities with other organisational units
  • maintaining attendance records and rosters
  • explaining and enforcing safety regulations
  • overseeing the work of the unit and suggesting improvements and changes
  • conferring with workers to resolve grievances
  • may perform front office and hotel reception duties

Job Titles

  • Hotel Service Manager or Supervisor
  • Hotel Service Manager or Supervisor

    Specialisations: Front Office Manager (Hotel), Head Housekeeper, Head Porter (Hotel), Hotel Concierge, Hotel Office Manager

Fast Facts

  • Avg. Weekly Pay

    $962 Before Tax
  • Future Growth

    strong
  • Skill Level

    Certificate III or IV
  • Employment Size

    7700
  • Unemployment

    above average
  • Male Share

    35.8%
  • Female Share

    64.2%
  • Full-Time Share

    74.0%

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This is a small occupation employing 7,700 workers. The number of workers has grown very strongly over the past 5 years.
Over the next 5 years (to May 2022) the number of workers is expected to grow strongly to 8,400. Around 9,000 job openings are likely over this time from workers leaving and new jobs being created (a large number for an occupation of this size).

  • Hotel Service Managers work in most parts of Australia.
  • They mainly work in: Accommodation and Food Services; Administrative and Support Services; and Health Care and Social Assistance.
  • Full-time work is common. Full-time workers, on average, work 38.8 hours per week (compared to the all jobs average of 40 hours).
  • Average earnings for full-time workers are around $962 per week (below the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • The workforce is fairly young. The average age is 30 years (compared to the all jobs average of 40 years). Around 2 in 10 workers are young (aged 15 to 25 years).
  • Around 6 in 10 workers are female.
  • In 2016, the unemployment rate was above average.

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2017 and Department of Jobs and Small Business projections to 2022.
YearNumber of Workers
20077400
20088100
20099400
20108000
20116900
20126500
20136000
20147300
20156000
20167200
20177700
20228400

Weekly Earnings

Full-time Earnings

All Jobs Average

Weekly Earnings (Before Tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsHotel Service ManagersAll Jobs Average
Full-Time Earnings9621230

Hours

Full-Time and Part-Time Status (% Share) and Average Weekly Hours (Full-Time)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Hours actually worked by people who usually work full-time, and share of employment by full-time and part-time status, for this job compared to the all jobs average.
CategoryHotel Service ManagersAll Jobs Average
Full-time7468.4
Part-time2631.6
Average Weekly Hours (full-time)38.840

Main Industries

Top Industries

Main Employing Industries (% Share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Accommodation and Food Services81.5
Administrative and Support Services9.2
Health Care and Social Assistance3.5
Rental, Hiring and Real Estate Services1.8
Other Industries4

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateHotel Service ManagersAll Jobs Average
NSW27.131.8
VIC33.925.5
QLD18.719.8
SA6.76.8
WA9.811.2
TAS2.32
NT11.1
ACT0.51.8

Age Profile

Age Profile (% Share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketHotel Service ManagersAll Jobs AverageAll Jobs Average
15-191.4-5.45.4
20-2422.7-9.99.9
25-3433.8-23.423.4
35-4418.2-21.721.7
45-5414.6-21.121.1
55-595.1-8.78.7
60-642.5-5.95.9
65 and Over1.8-3.83.8

Gender

Male Share

Female Share

Gender (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Male and female share of employment in this job compared to the all jobs average.
CategoryHotel Service ManagersCategoryAll Jobs Average
Males35.8Males53.6
Females64.2Females46.4

Education Level

Top Education Levels

Highest Level of Education (% Share)

No data is available for the selected graph for this Occupation.

A Certificate III including at least 2 years of on-the-job training, or a Certificate IV, or at least 3 years of relevant experience, is usually needed. Even with a qualification, experience or on-the-job training is usually needed.

If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job.
The pathway that is right for you will depend on your skills and interests.

It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.

Employers look for Hotel Service Managers who are reliable, hardworking and can connect well with others.

Knowledge

The topics, subjects, or knowledge areas workers rate as most important are shown below.

  1. Customer and Personal Service

    94% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Administration and Management

    90% Important

    Planning and coordination of people and resources.

  3. English Language

    81% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Mathematics

    80% Important

    Arithmetic, algebra, geometry, calculus, or statistics.

  5. Sales and Marketing

    79% Important

    Showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9081.00 - Lodging Managers.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

The work activities workers rate as most important are shown below.

  1. Performing for or Working Directly with the Public

    92% Important

    Performing for, or speaking with, the public. This includes speaking on television, serving customers in restaurants and stores, and receiving clients or guests.

  2. Interacting With Computers

    88% Important

    Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

  3. Making Decisions and Solving Problems

    87% Important

    Using information to work out the best solution and solve problems.

  4. Communicating with Persons Outside Organization

    85% Important

    Communicating with customers, the public, government, and others in person, in writing, or by telephone or e-mail.

  5. Communicating with Supervisors, Peers, or Staff

    85% Important

    Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9081.00 - Lodging Managers.

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