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General Clerks perform a range of clerical and administrative tasks.
Earnings are for full-time workers before tax, excluding superannuation. Earnings are a guide only and can vary greatly.
Likely change in the number of jobs over the next 5 years, based on the Department of Employment projections.
Skill Level is the education or training usually needed to do well in this job. Relevant experience is sometimes viewed just as highly.
Employment Size is the number of people who work in this job in Australia.
An above average unemployment rate shows people who do this job are more likely to be out of work than people who do other jobs.
Full-time workers usually work 35 hours or more a week (in all their jobs combined).
This is a very large occupation employing 239,900 workers. Over the past 5 years the number of jobs has grown strongly.Strong growth is expected in the future. New jobs and turnover from workers leaving may create more than 50,000 job openings over the 5 years to 2020.
A Certificate II or III, or at least 1 year of relevant experience, is usually needed. Around half of workers have finished no post school qualifications (that is, they have completed some level of high school). Even with a qualification, experience or on-the-job training is sometimes required.
If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job. The pathway that is right for you will depend on your skills and interests.
It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.
Employers look for General Clerks who interact well with others, provide good customer service and have good computer skills.
The topics, subjects, or knowledge areas workers rate as most important are shown below.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.
English language including the meaning and spelling of words, rules of composition, and grammar.
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Arithmetic, algebra, geometry, calculus, or statistics.
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Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
The work activities workers rate as most important are shown below.
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Doing day-to-day office work such as filing and processing paperwork.
Looking for, getting and understanding different kinds of information.