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Receptionists

Overview

Receptionists receive and welcome visitors, patients, guests and clients, and respond to enquiries and requests. Medical Secretaries are included in this unit group, in Occupation 542114 Medical Receptionist. The links below provide quick access to basic information for this occupation.  Greater detail can be found using any of the page tabs above. A one page printable summary of the key statistics for this occupation can also be found under the Reports and Links tab above. Just click on the tab and follow the link for Occupational Bulletin.

Tasks

This occupation may include associated occupations with varying tasks.

  • greeting and welcoming visitors, and directing them to the appropriate person
  • arranging and recording details of appointments
  • answering inquiries and providing information on the goods, services and activities of the organisation
  • answering, connecting and transferring telephone calls
  • receiving and resolving complaints from clients and the public
  • receiving and distributing correspondence, facsimile messages and deliveries
  • maintaining the reception area
  • advising on and arranging reservations and accommodation
  • may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying

Job Titles

  • Receptionist  
  • Admissions Clerk 
  • Hotel or Motel Receptionist 
  • Medical Receptionist 

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