Bank Workers receive deposits and pay out money in financial and commercial institutions, keep records of transactions, issue receipts and cash cheques.

A Certificate II or III, or at least 1 year of relevant experience, is usually needed. Around one in three workers have Year 12 as their highest education level. Even with a qualification, further experience or on-the-job training is sometimes required.

Tasks

  • greeting customers, identifying their needs and answering customer inquiries
  • ensuring customers' forms are filled in correctly and checking customers' identification
  • accepting cash and cheques deposited by customers, verifying records and receipts, and crediting customers' accounts
  • paying money to customers according to advice slips, cheques and negotiable documents, and debiting customers' accounts
  • providing change, cashing cheques and recording transactions
  • opening and closing accounts for customers
  • balancing cash and advising supervisors of cash position and discrepancies
  • explaining and promoting bank services to customers and referring them to appropriate financial services

Job Titles

  • Bank Worker

    Fast Facts

    • Avg. Weekly Pay

      $1,101 Before Tax
    • Future Growth

      moderate
    • Skill Level

      Certificate II or III
    • Employment Size

      60200
    • Unemployment

      below average
    • Male Share

      27.8%
    • Female Share

      72.2%
    • Full-Time Share

      69.2%

    Find Vacancies

    This is a very large occupation employing 60,200 workers. Over the past 5 years the number of jobs has grown strongly.
    Moderate growth is expected in the future. New jobs and turnover from workers leaving may create between 25,001 and 50,000 job openings over the 5 years to 2020.

    • Bank Workers work in most parts of Australia.
    • They nearly all work in Financial and Insurance Services.
    • Full-time work is fairly common. Full-time workers, on average, work 36.9 hours per week (compared to the all jobs average of 40 hours).
    • Average earnings for full-time workers are around $1,101 per week (similar to the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
    • The average age is 37 years (compared to the all jobs average of 40 years).
    • Around 7 in 10 workers are female.
    • In 2016, the unemployment rate was below average.

    Employment Outlook

    Number of Workers

    Source: ABS Labour Force Survey, Department of Employment trend data to November 2015 and Department of Employment projections to 2020.
    YearNumber of Workers
    200551700
    200656600
    200754300
    200857600
    200956900
    201051000
    201153900
    201256500
    201352300
    201451600
    201560200
    202063600

    Weekly Earnings

    Full-time Earnings

    All Jobs Average

    Weekly Earnings (before tax)

    Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsBank WorkersAll Jobs Average
    Full-Time Earnings11011230

    Hours

    Weekly Hours Worked

    Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Hours actually worked by people who usually work full-time, and share of employment by full-time and part-time status, for this job compared to the all jobs average.
    CategoryBank WorkersAll Jobs Average
    Full-time69.268.4
    Part-time30.831.6
    Average Weekly Hours (full-time)36.940

    Main Industries

    Top Industries

    Main Employing Industries (% share)

    Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Financial and Insurance Services98.4
    Transport, Postal and Warehousing0.6
    Professional, Scientific and Technical Services0.5
    Retail Trade0.4
    Other Industries0.1

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% share)

    Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateBank WorkersAll Jobs Average
    NSW37.231.8
    VIC27.825.5
    QLD15.419.8
    SA5.66.8
    WA1111.2
    TAS1.62
    NT0.51.1
    ACT0.91.8

    Age Profile

    Age Profile (% share)

    Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketBank WorkersAll Jobs AverageAll Jobs Average
    15-191.1-5.45.4
    20-2410.4-9.99.9
    25-3432.5-23.423.4
    35-4421-21.721.7
    45-5424.4-21.121.1
    55-596.1-8.78.7
    60-643.5-5.95.9
    65 and Over1-3.83.8

    Gender

    Male Share

    Female Share

    Gender (% share)

    Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Male and female share of employment in this job compared to the all jobs average.
    CategoryBank WorkersCategoryAll Jobs Average
    Males27.8Males53.6
    Females72.2Females46.4

    Education Level

    Top Education Levels

    Highest Level of Education (% share)

    Source: ABS, Education and Work (2016). Findings based on use of ABS TableBuilder data. Highest qualification completed by workers in this job (in any field of study). Skill level requirements can change over time, the qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationBank WorkersAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate7-8.68.6
    Bachelor degree24.7-17.917.9
    Advanced Diploma/Diploma12.4-10.110.1
    Certificate III/IV11.1-18.918.9
    Year 1233.5-18.718.7
    Years 11 & 1011.3-17.717.7
    Below Year 100-8.18.1

    A Certificate II or III, or at least 1 year of relevant experience, is usually needed.
    Around one in three workers have Year 12 as their highest education level. Even with a qualification, further experience or on-the-job training is sometimes required.

    If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job.
    The pathway that is right for you will depend on your skills and interests.

    It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.

    Employers look for Bank Workers who provide good customer service, communicate well as part of a team and are motivated.

    Knowledge

    The topics, subjects, or knowledge areas workers rate as most important are shown below.

    1. Customer and Personal Service

      93% Important

      Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

    2. Mathematics

      77% Important

      Arithmetic, algebra, geometry, calculus, or statistics.

    3. English Language

      75% Important

      English language including the meaning and spelling of words, rules of composition, and grammar.

    4. Computers and Electronics

      68% Important

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    5. Clerical

      68% Important

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    Occupational Information Network Tellers Opens in a new window
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    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Activities

    The work activities workers rate as most important are shown below.

    1. Interacting With Computers

      86% Important

      Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

    2. Getting Information

      82% Important

      Looking for, getting and understanding different kinds of information.

    3. Checking Compliance with Standards

      80% Important

      Deciding whether events or processes comply with laws, regulations, or standards.

    4. Performing for or Working Directly with the Public

      79% Important

      Performing for, or speaking with, the public. This includes speaking on television, serving customers in restaurants and stores, and receiving clients or guests.

    5. Identifying Objects, Actions, and Events

      75% Important

      Comparing objects, actions, or events, looking for differences between them or changes over time.

    Occupational Information Network Tellers Opens in a new window
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

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