Transport and Despatch Clerks verify and maintain records of incoming and outgoing goods, prepare goods for despatch, arrange clearance and collection of imported cargo from customs and bond stores, and arrange shipment of cargo for export.

A Certificate II or III, or at least 1 year of relevant experience, is usually needed to work in this job. Around one in three workers have a Certificate III or higher Vocational Education and Training (VET) qualification. Even with a qualification, sometimes experience or on-the-job training is necessary

Tasks

  • identifying items and containers of incoming and outgoing shipments and verifying them against consignment records
  • ensuring outgoing shipments are in good condition and meet specifications
  • arranging internal distribution of goods received
  • organising the despatch of goods with completed documentation
  • maintaining prescribed records of goods received and despatched
  • examining shipping documents and verifying cargo to be released
  • recording customs clearance requirements and authorising collection of cargo
  • calculating storage and clearance charges and billing customers
  • receiving details of outgoing cargo, and arranging bookings of freight space and collection of goods from customers
  • providing information to customers on custom tariffs, tariff classifications and concessions, and methods of clearing goods

Job Titles

  • Despatching and Receiving Clerk
  • Import-Export Clerk
  • Despatching and Receiving Clerk (also called Despatch Clerk or Freight Clerk)

    Verifies and maintains records of incoming and outgoing goods in a warehouse or distribution centre and prepares goods for despatch.

    Specialisations: Aircraft Load Controller, Shipping and Receiving Clerk, Truck Despatcher

  • Import-Export Clerk (also called Customs Broker)

    Arranges the clearance and collection of imported cargo from customs and bond stores, and the shipment of cargo for export.

    Specialisations: Bond Clerk, Customs Agent, Wharf Tally Clerk

Fast Facts

  • Avg. Weekly Pay

    $1,100 Before Tax
  • Future Growth

    very strong
  • Skill Level

    Certificate II or III
  • Employment Size

    45,900
  • Unemployment

    below average
  • Male Share

    66.0%
  • Female Share

    34.0%
  • Full-Time Share

    90.8%

Find Vacancies

This is a large occupation employing 45,900 workers. Over the past 5 years the number of jobs has grown strongly.
Very strong growth is expected in the future. New jobs and turnover from workers leaving may create between 25,001 and 50,000 job openings over the 5 years to 2020.

  • Transport and Despatch Clerks work in most parts of Australia.
  • They mainly work in: Transport, Postal and Warehousing; Manufacturing; and Wholesale Trade.
  • Almost all work full-time. Full-time workers, on average, work 40.0 hours per week (compared to the all jobs average of 40 hours).
  • Average earnings for full-time workers are around $1,100 per week (similar to the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • The average age is 42 years (compared to the all jobs average of 40 years).
  • Around 7 in 10 workers are male.
  • In 2016, the unemployment rate was below average.

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Employment trend data to November 2015 and Department of Employment projections to 2020.
YearNumber of Workers
200532300
200631700
200732400
200834500
200932100
201033700
201136100
201234900
201334300
201433100
201545900
202054700

Weekly Earnings

Full-time Earnings

All Jobs Average

Weekly Earnings (before tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsTransport and Despatch ClerksAll Jobs Average
Full-Time Earnings11001230

Hours

Weekly Hours Worked

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Hours actually worked by people who usually work full-time, and share of employment by full-time and part-time status, for this job compared to the all jobs average.
CategoryTransport and Despatch ClerksAll Jobs Average
Full-time90.868.4
Part-time9.231.6
Average Weekly Hours (full-time)40.040.0

Main Industries

Top Industries

Main Employing Industries (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Transport, Postal and Warehousing52.5
Manufacturing18.8
Wholesale Trade11.3
Retail Trade3.7
Other Industries13.7

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateTransport and Despatch ClerksAll Jobs Average
NSW37.631.8
VIC26.925.5
QLD19.119.8
SA3.86.8
WA8.911.2
TAS2.12.0
NT1.11.1
ACT0.51.8

Age Profile

Age Profile (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketTransport and Despatch ClerksAll Jobs AverageAll Jobs Average
15-190.5-5.45.4
20-246.6-9.99.9
25-3424.2-23.423.4
35-4424.2-21.721.7
45-5427.3-21.121.1
55-598.6-8.78.7
60-644.4-5.95.9
65 and Over4.2-3.83.8

Gender

Male Share

Female Share

Gender (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Male and female share of employment in this job compared to the all jobs average.
CategoryTransport and Despatch ClerksCategoryAll Jobs Average
Males66.0Males53.6
Females34.0Females46.4

Education Level

Top Education Levels

Highest Level of Education (% share)

Source: ABS, Education and Work (2016). Findings based on use of ABS TableBuilder data. Highest qualification completed by workers in this job (in any field of study). Skill level requirements can change over time, the qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationTransport and Despatch ClerksAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate0.0-8.68.6
Bachelor degree10.3-17.917.9
Advanced Diploma/Diploma8.8-10.110.1
Certificate III/IV29.2-18.918.9
Year 1226.3-18.718.7
Years 11 & 1025.4-17.717.7
Below Year 100.0-8.18.1

A Certificate II or III, or at least 1 year of relevant experience, is usually needed to work in this job.
Around one in three workers have a Certificate III or higher Vocational Education and Training (VET) qualification. Even with a qualification, sometimes experience or on-the-job training is necessary

If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job.
The pathway that is right for you will depend on your skills and interests.

It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.

Employers look for Transport and Despatch Clerks who provide good customer service, can work independently as well as part of a team and can communicate clearly.

Knowledge

The topics, subjects, or knowledge areas workers rate as most important are shown below.

  1. Transportation

    87% Important

    Moving people or goods by air, rail, sea, or road.

  2. Customer and Personal Service

    82% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. English Language

    74% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Geography

    70% Important

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  5. Public Safety and Security

    67% Important

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

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O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

The work activities workers rate as most important are shown below.

  1. Getting Information

    83% Important

    Looking for, getting and understanding different kinds of information.

  2. Making Decisions and Solving Problems

    80% Important

    Using information to work out the best solution and solve problems.

  3. Processing Information

    77% Important

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  4. Communicating with Supervisors, Peers, or Staff

    76% Important

    Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

  5. Updating and Using Relevant Knowledge

    76% Important

    Keeping up-to-date with technology and new ideas.

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O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

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