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Debt Collectors

Overview

Debt Collectors collect consumer, commercial, insurance and other forms of debt for clients, make arrangements to settle overdue accounts, formalise payment arrangements and follow up until accounts are fully paid. The links below provide quick access to basic information for this occupation.  Greater detail can be found using any of the page tabs above. A one page printable summary of the key statistics for this occupation can also be found under the Reports and Links tab above. Just click on the tab and follow the link for Occupational Bulletin.

Tasks

This occupation may include associated occupations with varying tasks.

  • liaising with clients, credit staff, accounts receivable departments, process servers, Private Investigators, Barristers and Solicitors to find solutions to payment problems
  • identifying, locating and notifying debtors of overdue accounts in writing, by telephoning and in person, and arranging for payments to be made
  • tracing addresses of debtors who have moved
  • arranging new repayment plans for debtors having difficulties making existing repayments
  • referring debtors' disputes to creditors
  • issuing instructions for the commencement of legal action and enforcement to recover money
  • arranging for money and goods collected to be transferred to creditors' possession, and preparing statements of account for creditors
  • recording amounts collected and noting any further action required
  • complying with debt collection guidelines and relevant legislation

Job Titles

  • Debt Collector¬†

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