Human Resources Clerks maintain and update personnel records such as information on transfers and promotions, employee leave taken and accumulated, salaries, superannuation and taxation, qualifications and training.

A Certificate II or III, or at least 1 year of relevant experience, is usually needed to work in this job. Around two in five workers have a Certificate III or higher VET qualification. Even with a qualification, sometimes experience or on-the-job training is necessary.

Tasks

  • updating information on leave taken and accumulated, employment history, salaries, superannuation and taxation, qualifications and training
  • raising records for newly appointed workers and checking records for completeness
  • processing applications for employment and promotions and advising applicants of results
  • receiving and answering inquiries about employment entitlements and conditions
  • sending out announcements of job openings and job examinations
  • issuing job application forms
  • compiling data from personnel records and preparing reports
  • storing and retrieving personnel records and files on request

Job Titles

  • Human Resources Clerk
  • Human Resources Clerk (also called Employment Office or Personnel Records Clerk)

    Specialisations: Psychological Examiner (Army), Roster Clerk

Fast Facts

  • Avg. Weekly Pay

    $1,336 Before Tax
  • Future Growth

    decline
  • Skill Level

    Certificate II or III
  • Employment Size

    11,800
  • Unemployment

    below average
  • Male Share

    19.7%
  • Female Share

    80.3%
  • Full-Time Share

    88.1%

Find Vacancies

This is a small occupation employing 11,800 workers. Over the past 5 years the number of jobs has fallen slightly.
A fall in the number of jobs is expected in the future. New jobs and turnover from workers leaving may create between 5,001 and 10,000 job openings over the 5 years to 2020.

  • Human Resource Clerks work in most parts of Australia.
  • They mainly work in: Health Care and Social Assistance; Public Administration and Safety; and Transport, Postal and Warehousing.
  • Full-time work is very common. Full-time workers, on average, work 37.0 hours per week (compared to the all jobs average of 40 hours).
  • Average earnings for full-time workers are around $1,336 per week (higher than the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • The average age is 41 years (compared to the all jobs average of 40 years).
  • Around 8 in 10 workers are female.
  • In 2016, the unemployment rate was below average.

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Employment trend data to November 2015 and Department of Employment projections to 2020.
YearNumber of Workers
20058800
200611700
200710800
200812500
200911300
201013900
201112300
201215400
201311300
20149400
201511800
202011400

Weekly Earnings

Full-time Earnings

All Jobs Average

Weekly Earnings (before tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsHuman Resource ClerksAll Jobs Average
Full-Time Earnings13361230

Hours

Weekly Hours Worked

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Hours actually worked by people who usually work full-time, and share of employment by full-time and part-time status, for this job compared to the all jobs average.
CategoryHuman Resource ClerksAll Jobs Average
Full-time88.168.4
Part-time11.931.6
Average Weekly Hours (full-time)37.040.0

Main Industries

Top Industries

Main Employing Industries (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Health Care and Social Assistance21.9
Public Administration and Safety20.5
Transport, Postal and Warehousing13.6
Education and Training7.2
Other Industries36.8

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateHuman Resource ClerksAll Jobs Average
NSW30.931.8
VIC31.225.5
QLD15.819.8
SA7.36.8
WA8.311.2
TAS0.72.0
NT1.81.1
ACT4.01.8

Age Profile

Age Profile (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketHuman Resource ClerksAll Jobs AverageAll Jobs Average
15-191.4-5.45.4
20-249.0-9.99.9
25-3427.2-23.423.4
35-4418.9-21.721.7
45-5425.7-21.121.1
55-5910.9-8.78.7
60-644.4-5.95.9
65 and Over2.6-3.83.8

Gender

Male Share

Female Share

Gender (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Male and female share of employment in this job compared to the all jobs average.
CategoryHuman Resource ClerksCategoryAll Jobs Average
Males19.7Males53.6
Females80.3Females46.4

Education Level

Top Education Levels

Highest Level of Education (% share)

No data is available for the selected graph for this Occupation.

A Certificate II or III, or at least 1 year of relevant experience, is usually needed to work in this job.
Around two in five workers have a Certificate III or higher VET qualification. Even with a qualification, sometimes experience or on-the-job training is necessary.

If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job.
The pathway that is right for you will depend on your skills and interests.

It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.

Employers look for Human Resource Clerks with good people skills, are motivated, organised and work well in a team.

Knowledge

The topics, subjects, or knowledge areas workers rate as most important are shown below.

  1. Personnel and Human Resources

    91% Important

    Recruiting and training people. Managing pay and other entitlements like sick and holiday leave. Negotiating pay and conditions.

  2. Customer and Personal Service

    89% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. English Language

    85% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Clerical

    83% Important

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  5. Administration and Management

    75% Important

    Planning and coordination of people and resources.

Occupational Information Network Human Resources Assistants, Except Payroll and Timekeeping Opens in a new window
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

The work activities workers rate as most important are shown below.

  1. Communicating with Supervisors, Peers, or Staff

    90% Important

    Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

  2. Getting Information

    90% Important

    Looking for, getting and understanding different kinds of information.

  3. Interacting With Computers

    90% Important

    Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

  4. Performing Administrative Activities

    88% Important

    Doing day-to-day office work such as filing and processing paperwork.

  5. Organizing, Planning, and Prioritizing Work

    85% Important

    Deciding on goals and putting together a detailed plan to get the work done.

Occupational Information Network Human Resources Assistants, Except Payroll and Timekeeping Opens in a new window
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

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