Checkout Operators and Office Cashiers operate cash registers and receive payments from customers, and issue receipts and return change due.

A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary. Around one in three workers have Years 11 and 10 as their highest level of education.

Tasks

  • scanning, weighing and recording prices of goods
  • receiving and processing payments for goods and services by cash, cheques, gift vouchers, credit and debit cards and other payment types
  • issuing sales dockets and giving change
  • maintaining supplies of change, wrapping and other materials used at checkout
  • counting and recording money received and balancing against register sales records, and preparing money for deposit in financial institutions
  • recording and balancing petty cash disbursements
  • operating a computer terminal to administer the store's financial transaction system
  • cashing authorised cheques

Job Titles

  • Checkout Operator
  • Office Cashier
  • Checkout Operator

    Operates cash registers and receives payments for goods purchased by customers.

    Specialisations: Service Station Console Operator

  • Office Cashier

    Receives payments from customers, issues receipts, returns change due, and meets the public and explains charging and billing policy.

Fast Facts

  • Avg. Weekly Pay

    $824 Before Tax
  • Future Growth

    decline
  • Skill Level

    High School or Certificate I
  • Employment Size

    123500
  • Unemployment

    average
  • Male Share

    27.9%
  • Female Share

    72.1%
  • Full-Time Share

    15.7%

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This is a very large occupation employing 123,500 workers. Over the past 5 years the number of jobs has fallen slightly.
A fall in the number of jobs is expected in the future. New jobs and turnover from workers leaving may create more than 50,000 job openings over the 5 years to 2020.

  • Checkout Operators and Office Cashiers work in most parts of Australia.
  • They mainly work in: Retail Trade; Accommodation and Food Services; and Manufacturing.
  • Part-time work is very common. Full-time workers, on average, work 35.4 hours per week (compared to the all jobs average of 40 hours).
  • Average earnings for full-time workers are around $824 per week (lower than the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • The workforce is fairly young. The average age is 21 years (compared to the all jobs average of 40 years). Around 6 in 10 workers are young (aged 15 to 25 years).
  • Around 7 in 10 workers are female.
  • In 2016, the unemployment rate was similar to the average.

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Employment trend data to November 2015 and Department of Employment projections to 2020.
YearNumber of Workers
2005121500
2006122100
2007139000
2008152000
2009127400
2010141300
2011138000
2012138500
2013141800
2014140300
2015123500
2020115000

Weekly Earnings

Full-time Earnings

All Jobs Average

Weekly Earnings (before tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsCheckout Operators and Office CashiersAll Jobs Average
Full-Time Earnings8241230

Hours

Weekly Hours Worked

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Hours actually worked by people who usually work full-time, and share of employment by full-time and part-time status, for this job compared to the all jobs average.
CategoryCheckout Operators and Office CashiersAll Jobs Average
Full-time15.768.4
Part-time84.331.6
Average Weekly Hours (full-time)35.440

Main Industries

Top Industries

Main Employing Industries (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Retail Trade83.9
Accommodation and Food Services11.7
Manufacturing1.2
Public Administration and Safety0.7
Other Industries2.5

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateCheckout Operators and Office CashiersAll Jobs Average
NSW29.631.8
VIC25.325.5
QLD18.319.8
SA7.16.8
WA15.411.2
TAS2.12
NT1.11.1
ACT1.11.8

Age Profile

Age Profile (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketCheckout Operators and Office CashiersAll Jobs AverageAll Jobs Average
15-1940.9-5.45.4
20-2420.6-9.99.9
25-3413.7-23.423.4
35-448.1-21.721.7
45-548.8-21.121.1
55-593.4-8.78.7
60-642.6-5.95.9
65 and Over2-3.83.8

Gender

Male Share

Female Share

Gender (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Male and female share of employment in this job compared to the all jobs average.
CategoryCheckout Operators and Office CashiersCategoryAll Jobs Average
Males27.9Males53.6
Females72.1Females46.4

Education Level

Top Education Levels

Highest Level of Education (% share)

Source: ABS, Education and Work (2016). Findings based on use of ABS TableBuilder data. Highest qualification completed by workers in this job (in any field of study). Skill level requirements can change over time, the qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationCheckout Operators and Office CashiersAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate2.1-8.68.6
Bachelor degree6.4-17.917.9
Advanced Diploma/Diploma5.8-10.110.1
Certificate III/IV8.2-18.918.9
Year 1233.9-18.718.7
Years 11 & 1036.1-17.717.7
Below Year 107.4-8.18.1

A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary.
Around one in three workers have Years 11 and 10 as their highest level of education.

If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job.
The pathway that is right for you will depend on your skills and interests.

It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.

Employers look for Checkout Operators and Office Cashiers who interact well with others, provide good customer service and are reliable.

Knowledge

The topics, subjects, or knowledge areas workers rate as most important are shown below.

  1. Customer and Personal Service

    81% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Mathematics

    76% Important

    Arithmetic, algebra, geometry, calculus, or statistics.

  3. English Language

    65% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Sales and Marketing

    56% Important

    Showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

  5. Education and Training

    49% Important

    Teaching and course design.

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O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

The work activities workers rate as most important are shown below.

  1. Performing for or Working Directly with the Public

    85% Important

    Performing for, or speaking with, the public. This includes speaking on television, serving customers in restaurants and stores, and receiving clients or guests.

  2. Communicating with Supervisors, Peers, or Staff

    82% Important

    Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

  3. Getting Information

    73% Important

    Looking for, getting and understanding different kinds of information.

  4. Communicating with Persons Outside Organization

    70% Important

    Communicating with customers, the public, government, and others in person, in writing, or by telephone or e-mail.

  5. Building Good Relationships

    68% Important

    Building and keeping constructive and cooperative working relationships with others.

Occupational Information Network Cashiers Opens in a new window
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

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