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Telemarketers telephone existing and prospective customers to promote goods and services, and obtain sales and arrange sales visits.
Earnings are for full-time workers before tax, excluding superannuation. Earnings are a guide only and can vary greatly.
Likely change in the number of jobs over the next 5 years, based on the Department of Jobs and Small Business projections.
Skill Level is the education or training usually needed to do well in this job. Relevant experience is sometimes viewed just as highly.
Employment Size is the number of people who work in this job in Australia.
An above average unemployment rate shows people who do this job are more likely to be out of work than people who do other jobs.
Full-time workers usually work 35 hours or more a week (in all their jobs combined).
This is a small occupation employing 9,600 workers. The number of workers has fallen over the past 5 years. Over the next 5 years (to May 2022) the number of workers is expected to fall to 9,000. Around 3,000 job openings are likely over this time from workers leaving and new jobs being created.
No data is available for the selected graph for this Occupation.
A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary to work in this job.
If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job. The pathway that is right for you will depend on your skills and interests.
It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.
Employers look for Telemarketers who can communicate clearly with a diverse range of people, are reliable and provide good customer service.
The topics, subjects, or knowledge areas workers rate as most important are shown below.
Showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
Media production, communication, and dissemination. Includes written, spoken, and visual media.
Skills can be improved through training or experience. The skills workers rate as most important are shown below.
Talking to others.
Talking people into changing their minds or their behaviour.
Listening to others, not interrupting, and asking good questions.
Looking for ways to help people.
Understanding why people react the way they do.
The physical and social abilities workers rate as the most important are shown below.
Communicate by speaking.
Listen to and understand what people say.
Speak clearly so others can understand you.
Identify and understand the speech of another person.
Pay attention to something without being distracted
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-9041.00 - Telemarketers.
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
The work activities workers rate as most important are shown below.
Convincing people to buy something or to change their minds or actions.
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with customers, the public, government, and others in person, in writing, or by telephone or e-mail.
Looking for, getting and understanding different kinds of information.
Building and keeping constructive and cooperative working relationships with others.
The physical and social demands workers face most often are shown below.
How often do you talk on the telephone?
How much do you have contact with people (face-to-face, by telephone, or any other way)?
How much time do you spend sitting?
How often do you deal with unpleasant, angry, or rude people?
How often do you talk with people face-to-face?
Work values are important to a person’s feeling of satisfaction. All six values are shown below.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Practical, hands-on work. Often with plants, animals, and materials like wood, tools, and machinery.
Working with people. Helping or providing service to others.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Ideas and thinking. Searching for facts and figuring out problems in your head.