Ticket Salespersons sell tickets and make reservations for services such as travel and admission to sporting and entertainment venues, and collect fares on transport vehicles.

A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary to work in this job.

Tasks

  • receiving customers' requests, accepting payments, collecting fares from passengers, and issuing tickets, receipts and change
  • answering inquiries about charges, routes, schedules, reservations, coming attractions and fares
  • checking service availability and times, and making reservations
  • contacting customers to cancel or confirm reservations
  • organising displays of service availability, times and other information
  • collecting tickets and change from depot clerks
  • signalling drivers to stop and proceed
  • overseeing passengers' safety in emergency circumstances, and opening and closing vehicle doors
  • assisting passengers to board and alight from vehicles and assisting passengers with baggage

Job Titles

  • Ticket Seller
  • Transport Conductor
  • Ticket Seller

    Sells tickets and makes reservations for services such as travel and admission to sporting and entertainment venues. May take tickets, issue boarding passes, or assist in the use of self-check systems. May work in a call centre.

    Specialisations: Booking Clerk, Reservations Clerk

  • Transport Conductor

    Collects fares and issues tickets on a transport vehicle.

Fast Facts

  • Avg. Weekly Pay

    $1,136 Before Tax
  • Future Growth

    moderate
  • Skill Level

    High School or Certificate I
  • Employment Size

    15600
  • Unemployment

    above average
  • Male Share

    26.4%
  • Female Share

    73.6%
  • Full-Time Share

    52.1%

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This is a medium sized occupation employing 15,600 workers. Over the past 5 years the number of jobs has stayed about the same.
Moderate growth is expected in the future. New jobs and turnover from workers leaving may create between 5,001 and 10,000 job openings over the 5 years to 2020.

  • Ticket Salespersons work in most parts of Australia.
  • They mainly work in: Transport, Postal and Warehousing; Information Media and Telecommunications; and Administrative and Support Services.
  • Part-time work is fairly common, but more than half work full-time. Full-time workers, on average, work 33.8 hours per week (compared to the all jobs average of 40 hours).
  • Average earnings for full-time workers are around $1,136 per week (similar to the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • The average age is 36 years (compared to the all jobs average of 40 years). Around 3 in 10 workers are young (aged 15 to 25 years).
  • Around 7 in 10 workers are female.
  • In 2016, the unemployment rate was above average.

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Employment trend data to November 2015 and Department of Employment projections to 2020.
YearNumber of Workers
200516800
200615400
200715300
200815400
200918200
201015300
201118700
201221100
201312700
201413100
201515600
202016100

Weekly Earnings

Full-time Earnings

All Jobs Average

Weekly Earnings (before tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsTicket SalespersonsAll Jobs Average
Full-Time Earnings11361230

Hours

Weekly Hours Worked

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Hours actually worked by people who usually work full-time, and share of employment by full-time and part-time status, for this job compared to the all jobs average.
CategoryTicket SalespersonsAll Jobs Average
Full-time52.168.4
Part-time47.931.6
Average Weekly Hours (full-time)33.840

Main Industries

Top Industries

Main Employing Industries (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Transport, Postal and Warehousing47.9
Information Media and Telecommunications19.7
Administrative and Support Services10.3
Accommodation and Food Services8.1
Other Industries14

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateTicket SalespersonsAll Jobs Average
NSW28.931.8
VIC22.825.5
QLD25.719.8
SA76.8
WA10.211.2
TAS1.72
NT1.61.1
ACT2.11.8

Age Profile

Age Profile (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketTicket SalespersonsAll Jobs AverageAll Jobs Average
15-1913.3-5.45.4
20-2415-9.99.9
25-3420.4-23.423.4
35-4420.1-21.721.7
45-5418.2-21.121.1
55-597.5-8.78.7
60-642.7-5.95.9
65 and Over2.8-3.83.8

Gender

Male Share

Female Share

Gender (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Male and female share of employment in this job compared to the all jobs average.
CategoryTicket SalespersonsCategoryAll Jobs Average
Males26.4Males53.6
Females73.6Females46.4

Education Level

Top Education Levels

Highest Level of Education (% share)

No data is available for the selected graph for this Occupation.

A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary to work in this job.

If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job.
The pathway that is right for you will depend on your skills and interests.

It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.

Employers look for Ticket Salespersons that provide good customer service, are reliable and well presented.

Knowledge

The topics, subjects, or knowledge areas workers rate as most important are shown below.

  1. Customer and Personal Service

    97% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. English Language

    76% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  3. Computers and Electronics

    75% Important

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  4. Public Safety and Security

    75% Important

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  5. Transportation

    71% Important

    Moving people or goods by air, rail, sea, or road.

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O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

The work activities workers rate as most important are shown below.

  1. Interacting With Computers

    97% Important

    Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

  2. Performing for or Working Directly with the Public

    94% Important

    Performing for, or speaking with, the public. This includes speaking on television, serving customers in restaurants and stores, and receiving clients or guests.

  3. Getting Information

    93% Important

    Looking for, getting and understanding different kinds of information.

  4. Checking Compliance with Standards

    88% Important

    Deciding whether events or processes comply with laws, regulations, or standards.

  5. Making Decisions and Solving Problems

    88% Important

    Using information to work out the best solution and solve problems.

Occupational Information Network Reservation and Transportation Ticket Agents and Travel Clerks Opens in a new window
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

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