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Other Hospitality, Retail and Service Managers

Knowledge, Skills and Abilities

This page provides data, sourced from the United States Occupational Information Network (O*Net) on skills, knowledge, abilities, interests, job environment, work values, activities and tasks for the best fit O*Net occupation.

View Knowledge, Skills and Abilities

Skills

Skills are developed capacities that facilitate learning and the performance of activities that occur across jobs. The most important skills for this occupation are shown below.

SkillImportance (%)Description
Active Listening
 87
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
 87
Talking to others to convey information effectively.
Writing
 82
Communicating effectively in writing as appropriate for the needs of the audience.
Critical Thinking
 80
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making
 80
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Monitoring
 80
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension
 80
Understanding written sentences and paragraphs in work related documents.
Time Management
 77
Managing one's own time and the time of others.
Coordination
 75
Adjusting actions in relation to others' actions.
Management of Personnel Resources
 75
Motivating, developing, and directing people as they work, identifying the best people for the job.
Persuasion
 75
Persuading others to change their minds or behavior.
Service Orientation
 75
Actively looking for ways to help people.
Social Perceptiveness
 75
Being aware of others' reactions and understanding why they react as they do.
Active Learning
 72
Understanding the implications of new information for both current and future problem-solving and decision-making.
Complex Problem Solving
 72
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Learning Strategies
 70
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Systems Analysis
 67
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Instructing
 65
Teaching others how to do something.
Negotiation
 65
Bringing others together and trying to reconcile differences.
Systems Evaluation
 65
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

O*NETTM is a trademark of the US Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 12.0.
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