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Welfare Support Workers provide support, information and advice to clients on emotional, financial, recreational, health, housing and other social welfare matters, and evaluate and coordinate the services of welfare and community service agencies.
Facilitates community development initiatives and collective solutions within a community to address issues, needs and problems associated with recreational, health, housing, employment and other welfare matters.
Specialisations: Community Development Officer, Community Support Worker, Housing Officer
Works in a range of service units which provide education and community access to people with intellectual, physical, social and emotional disabilities.
Assists the work of Social Workers and Welfare Workers by providing services and support to families.
Supervises offenders who have been placed on probation by court order or released conditionally from corrective service institutions.
Provides care and supervision for children or disabled persons in group housing or institutional care.
Assists young people as individuals or groups to solve social, emotional and financial problems in an agency framework.
Specialisations: Juvenile Justice Officer, Youth Accommodation Support Worker, Youth Liaison Officer
Earnings are for full-time workers before tax, excluding superannuation. Earnings are a guide only and can vary greatly.
Likely change in the number of jobs over the next 5 years, based on the Department of Employment projections.
Skill Level is the education or training usually needed to do well in this job. Relevant experience is sometimes viewed just as highly.
Employment Size is the number of people who work in this job in Australia.
An above average unemployment rate shows people who do this job are more likely to be out of work than people who do other jobs.
Full-time workers usually work 35 hours or more a week (in all their jobs combined).
This is a very large occupation employing 60,900 workers. Over the past 5 years the number of jobs has grown strongly.Very strong growth is expected in the future. New jobs and turnover from workers leaving may create between 25,001 and 50,000 job openings over the 5 years to 2020.
An Associate Degree, Advanced Diploma or Diploma, or at least 3 years of relevant experience is usually needed. Two in five workers have a Vocational Education and Training (VET) qualification. Even with a qualification, sometimes experience or on-the-job training is needed.
If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job. The pathway that is right for you will depend on your skills and interests.
It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.
Employers look for Welfare Support Workers who are caring, compassionate and empathetic, and can communicate well with others.
The topics, subjects, or knowledge areas workers rate as most important are shown below.
Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.
English language including the meaning and spelling of words, rules of composition, and grammar.
Teaching and course design.
Planning and coordination of people and resources.
Diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
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Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
The work activities workers rate as most important are shown below.
Communicating with customers, the public, government, and others in person, in writing, or by telephone or e-mail.
Building and keeping constructive and cooperative working relationships with others.
Deciding on goals and putting together a detailed plan to get the work done.
Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.
Performing for, or speaking with, the public. This includes speaking on television, serving customers in restaurants and stores, and receiving clients or guests.