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Other Hospitality, Retail and Service Managers includes occupations such as Boarding Kennel or Cattery Operators, Cinema or Theatre Managers, Facilities Managers, Financial Institution Branch Managers and Equipment Hire Managers.
Manages the operations of an establishment which offers temporary boarding for dogs and cats.
Manages the operations of a cinema or theatre. Registration or licensing may be required.
Organises, controls and coordinates the strategic and operational management of buildings and facilities in a public and private organisations to ensure the proper and efficient operation of all physical aspects of a facility, to create and sustain safe and productive environments for occupants.
Specialisations: Shopping Centre Manager
Manages the general operational activities of a branch of a bank, building society, credit union or similar financial institution.
Specialisations: Bank Manager, Credit Union Manager
Manages the operations of an establishment engaged in the hiring out of equipment to companies involved in areas such as building and engineering construction, government, mining and resources, manufacturing, maintenance, special events, and to individuals for personal use.
Includes Abattoir Manager, Brothel Keeper, Laundrette Owner, Marina Manager, Nursing Agency Manager, Taxi Proprietor, Weight Loss Centre Manager. Registration or licensing may be required.
Earnings are for full-time workers before tax, excluding superannuation. Earnings are a guide only and can vary greatly.
Likely change in the number of jobs over the next 5 years, based on the Department of Jobs and Small Business projections.
Skill Level is the education or training usually needed to do well in this job. Relevant experience is sometimes viewed just as highly.
Employment Size is the number of people who work in this job in Australia.
An above average unemployment rate shows people who do this job are more likely to be out of work than people who do other jobs.
Full-time workers usually work 35 hours or more a week (in all their jobs combined).
This is a very large occupation employing 71,800 workers. The number of workers has grown moderately over the past 5 years. Over the next 5 years (to May 2022) the number of workers is expected to grow strongly to 79,200. Around 51,000 job openings are likely over this time from workers leaving and new jobs being created.
A skill level equal to an Associate Degree, Advanced Diploma or Diploma, or at least 3 years of relevant experience is usually needed. Even with a qualification, experience or on-the-job training is usually needed. Registration or licensing may also be required.
If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job. The pathway that is right for you will depend on your skills and interests.
It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.
Employers look for Hospitality, Retail and Service Managers who can communicate clearly in a team, provide good customer service and are well presented.
The topics, subjects, or knowledge areas workers rate as most important are shown below.
Planning and coordination of people and resources.
Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.
Recruiting and training people. Managing pay and other entitlements like sick and holiday leave. Negotiating pay and conditions.
English language including the meaning and spelling of words, rules of composition, and grammar.
Arithmetic, algebra, geometry, calculus, or statistics.
Skills can be improved through training or experience. The skills workers rate as most important are shown below.
Listening to others, not interrupting, and asking good questions.
Changing what is done based on other people's actions.
Keeping track of how well people and/or groups are doing in order to make improvements.
Understanding why people react the way they do.
Talking to others.
The physical and social abilities workers rate as the most important are shown below.
Listen to and understand what people say.
Communicate by speaking.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Speak clearly so others can understand you.
Read and understand written information.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-1021.00 - General and Operations Managers.
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
The work activities workers rate as most important are shown below.
Using information to work out the best solution and solve problems.
Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.
Looking for, getting and understanding different kinds of information.
Getting a group of people to work together to finish a task.
Guiding and directing staff, including setting performance standards and monitoring performance.
The physical and social demands workers face most often are shown below.
How often do you talk with people face-to-face?
How often do you talk on the telephone?
How often do you use electronic mail?
How much freedom do you have to decide on tasks, priorities, and goals?
How much do you have contact with people (face-to-face, by telephone, or any other way)?
Work values are important to a person’s feeling of satisfaction. All six values are shown below.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Working with people. Helping or providing service to others.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Practical, hands-on work. Often with plants, animals, and materials like wood, tools, and machinery.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.