Other Hospitality, Retail and Service Managers includes occupations such as Boarding Kennel or Cattery Operators, Cinema or Theatre Managers, Facilities Managers, Financial Institution Branch Managers and Equipment Hire Managers.

A skill level equal to an Associate Degree, Advanced Diploma or Diploma, or at least 3 years of relevant experience is usually needed. Even with a qualification, experience or on-the-job training is usually needed. Registration or licensing may also be required.

Tasks

  • organises and controls the operations of an establishment which offers temporary boarding for dogs and cats
  • organises and controls the operations of a cinema or theatre registration or licensing may be required
  • organises, controls and coordinates the strategic and operational management of facilities in a public or private organisation
  • organises and controls the general operational activities of a branch of a bank, building society, credit union or similar financial institution

Job Titles

  • Boarding Kennel or Cattery Operator
  • Cinema or Theatre Manager
  • Facilities or Building Manager
  • Financial Institution Branch Manager
  • Equipment Hire Manager
  • Other Hospitality, Retail and Service Managers
  • Boarding Kennel or Cattery Operator

    Manages the operations of an establishment which offers temporary boarding for dogs and cats.

  • Cinema or Theatre Manager

    Manages the operations of a cinema or theatre. Registration or licensing may be required.

  • Facilities or Building Manager

    Organises, controls and coordinates the strategic and operational management of buildings and facilities in a public and private organisations to ensure the proper and efficient operation of all physical aspects of a facility, to create and sustain safe and productive environments for occupants.

    Specialisations: Shopping Centre Manager

  • Financial Institution Branch Manager

    Manages the general operational activities of a branch of a bank, building society, credit union or similar financial institution.

    Specialisations: Bank Manager, Credit Union Manager

  • Equipment Hire Manager

    Manages the operations of an establishment engaged in the hiring out of equipment to companies involved in areas such as building and engineering construction, government, mining and resources, manufacturing, maintenance, special events, and to individuals for personal use.

  • Other Hospitality, Retail and Service Managers

    Includes Abattoir Manager, Brothel Keeper, Laundrette Owner, Marina Manager, Nursing Agency Manager, Taxi Proprietor, Weight Loss Centre Manager. Registration or licensing may be required.

Fast Facts

  • Avg. Weekly Pay

    $1,438 Before Tax
  • Future Growth

    strong
  • Skill Level

    Associate Degree or Diploma
  • Employment Size

    66,300
  • Unemployment

    below average
  • Male Share

    68.1%
  • Female Share

    31.9%
  • Full-Time Share

    89.7%

Find Vacancies

This is a very large occupation employing 66,300 workers. Over the past 5 years the number of jobs has stayed about the same.
Strong growth is expected in the future. New jobs and turnover from workers leaving may create between 25,001 and 50,000 job openings over the 5 years to 2020.

  • Other Hospitality, Retail and Service Managers work in most parts of Australia.
  • They work in many industries. Some of the main industries are: Financial and Insurance Services; Rental, Hiring and Real Estate Services; and Public Administration and Safety.
  • Full-time work is very common. Full-time workers, on average, work 42.7 hours per week.
  • Average earnings for full-time workers are high at around $1,438 per week. Earnings tend to be lower when starting out and higher as experience grows.
  • The average age is 44 years (compared to 40 for all careers) and around 5 in 10 workers are aged 45 years or older.
  • Around 1 in 3 workers are female.
  • In 2016, the unemployment rate was below average.

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Employment trend data to November 2015 and Department of Employment projections to 2020.
YearEmployment Level
200546100
200649500
200750000
200857400
200953800
201066200
201166700
201265200
201362200
201466800
201566300
202072900

Weekly Earnings

Full-time Earnings

All Careers Average

Weekly Earnings (before tax)

Source: ABS Characteristics of Employment survey, August 2015 cat. no. 6333.0. Median earnings are before tax and do not include superannuation. These figures should be used as a guide only, not to determine a wage rate.
EarningsOther Hospitality, Retail and Service ManagersAll Jobs Average
Full-Time Earnings14381230

Hours

Weekly Hours Worked

Source: Based on ABS Labour Force Survey, annual average 2016.
CategoryOther Hospitality, Retail and Service ManagersAll Jobs Average
Full-time89.669
Part-time10.430.8
Average Weekly Hours (full-time)41.840.2

Main Industries

Top Industries

Main Employing Industries (% share)

Source: Based on ABS Labour Force Survey, annual average 2016. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Financial and Insurance Services25.7
Rental, Hiring and Real Estate Services15.2
Public Administration and Safety9.8
Administrative and Support Services8.8
Other Industries40.5

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% share)

Source: Based on ABS Labour Force Survey, annual average 2016.
StateOther Hospitality, Retail and Service ManagersAll Jobs Average
NSW31.531.8
VIC26.725.5
QLD17.419.8
SA5.76.7
WA13.111.1
TAS1.82
NT1.51.1
ACT2.31.8

Age Profile

Age Profile (% share)

Source: Based on ABS Labour Force Survey, annual average 2016.
Age BracketOther Hospitality, Retail and Service ManagersAll Jobs AverageAll Jobs Average
15-190.4-5.45.4
20-242.4-9.99.9
25-3419.3-23.323.3
35-4428.9-21.621.6
45-5426.5-21.121.1
55-5910.5-8.68.6
60-647.8-5.95.9
65 and Over4.1-3.73.7

Gender

Male Share

Female Share

Gender (% share)

Source: Based on ABS Labour Force Survey, annual average 2016.
CategoryOther Hospitality, Retail and Service ManagersCategoryAll Jobs Average
Males66.8Males53.8
Females33.2Females46.1

Education Level

Top Education Levels

Highest Level of Education (% share)

Source: Based on ABS 2016 Survey of Education and Work (SEW).
Type of QualificationOther Hospitality, Retail and Service ManagersAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate6.6-8.58.5
Bachelor degree17.2-17.817.8
Advanced Diploma/Diploma15.5-10.110.1
Certificate III/IV21.3-18.818.8
Year 1220.3-18.618.6
Years 11 & 1017.8-17.617.6
Below Year 101.3-8.08.0

A skill level equal to an Associate Degree, Advanced Diploma or Diploma, or at least 3 years of relevant experience is usually needed. Even with a qualification, experience or on-the-job training is usually needed. Registration or licensing may also be required.
If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job.
The pathway that is right for you will depend on your skills and interests.

It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.

Employers look for Hospitality, Retail and Service Managers who can communicate clearly in a team, provide good customer service and are well presented.

Knowledge

The topics, subjects, or knowledge areas workers rate as most important are shown below.

  1. Administration and Management

    87% Important

    Planning and coordination of people and resources.

  2. Customer and Personal Service

    79% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Personnel and Human Resources

    75% Important

    Recruiting and training people. Managing pay and other entitlements like sick and holiday leave. Negotiating pay and conditions.

  4. English Language

    74% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Mathematics

    71% Important

    Arithmetic, algebra, geometry, calculus, or statistics.

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Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

The work activities workers rate as most important are shown below.

  1. Making Decisions and Solving Problems

    88% Important

    Using information to work out the best solution and solve problems.

  2. Communicating with Supervisors, Peers, or Staff

    87% Important

    Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

  3. Getting Information

    85% Important

    Looking for, getting and understanding different kinds of information.

  4. Coordinating the Work and Activities of Others

    85% Important

    Getting a group of people to work together to finish a task.

  5. Guiding, Directing and Motivating Staff

    83% Important

    Guiding and directing staff, including setting performance standards and monitoring performance.

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O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

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