ICT Business and Systems Analysts work with users to formulate system requirements, develop system plans and documentation, review and evaluate existing systems, and design and modify systems to meet users' business needs.

A Bachelor Degree or higher, or at least 5 years of relevant experience, is usually needed to work in this job. Around three quarters of workers have a university degree. System Analysts may also need vendor certifications.

Tasks

  • working with users to formulate and document business requirements
  • identifying, investigating, and analysing business processes, procedures and work practices
  • identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behaviour
  • using project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects
  • taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system
  • creating user and training documentation, and conducting formal training classes
  • developing functional specifications for use by system developers
  • using data and process modelling techniques to create clear system specifications for the design and development of system software
  • acting as a central reference and information source, providing guidance and assistance in the system project decision making process

Job Titles

  • ICT Business Analyst, BA (ICT), or Business Consultant (ICT)
  • Systems Analyst
  • ICT Business Analyst, BA (ICT), or Business Consultant (ICT)

    Identifies and communicates with users to formulate and produce a requirements specification to create system and software solutions.

  • Systems Analyst

    Evaluates processes and methods used in existing ICT systems, proposes modifications, additional system components or new systems to meet user needs as expressed in specifications and other documentation.

    Specialisations: Business Systems Analyst

Fast Facts

  • Avg. Weekly Pay

    $1,819 Before Tax
  • Future Growth

    moderate
  • Skill Level

    Bachelor Degree or higher
  • Employment Size

    23900
  • Unemployment

    average
  • Male Share

    74.9%
  • Female Share

    25.1%
  • Full-Time Share

    91.6%

Find Vacancies

This is a large occupation employing 23,900 workers. Over the past 5 years the number of jobs has stayed about the same.
Moderate growth is expected in the future. New jobs and turnover from workers leaving may create between 10,001 and 25,000 job openings over the 5 years to 2020.

  • ICT Business and Systems Analysts work in most parts of Australia.
  • They mainly work in: Professional, Scientific and Technical Services; Public Administration and Safety; and Financial and Insurance Services.
  • Almost all work full-time. Full-time workers, on average, work 38.4 hours per week (compared to the all jobs average of 40 hours).
  • Average earnings for full-time workers are around $1,819 per week (very high compared to the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • The average age is 42 years (compared to the all jobs average of 40 years).
  • Around 7 in 10 workers are male.
  • In 2016, the unemployment rate was similar to the average.

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Employment trend data to November 2015 and Department of Employment projections to 2020.
YearNumber of Workers
200522300
200622700
200728000
200822700
200925100
201024000
201129900
201231300
201328800
201428100
201523900
202024700

Weekly Earnings

Full-time Earnings

All Jobs Average

Weekly Earnings (before tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsICT Business and Systems AnalystsAll Jobs Average
Full-Time Earnings18191230

Hours

Weekly Hours Worked

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Hours actually worked by people who usually work full-time, and share of employment by full-time and part-time status, for this job compared to the all jobs average.
CategoryICT Business and Systems AnalystsAll Jobs Average
Full-time91.668.4
Part-time8.431.6
Average Weekly Hours (full-time)38.440

Main Industries

Top Industries

Main Employing Industries (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Professional, Scientific and Technical Services39.8
Public Administration and Safety15.2
Financial and Insurance Services13.6
Retail Trade5.3
Other Industries26.1

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateICT Business and Systems AnalystsAll Jobs Average
NSW35.931.8
VIC32.825.5
QLD9.119.8
SA4.56.8
WA9.211.2
TAS12
NT0.31.1
ACT7.21.8

Age Profile

Age Profile (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketICT Business and Systems AnalystsAll Jobs AverageAll Jobs Average
15-190.4-5.45.4
20-242.5-9.99.9
25-3418.3-23.423.4
35-4443.7-21.721.7
45-5423.8-21.121.1
55-595.9-8.78.7
60-643.6-5.95.9
65 and Over1.9-3.83.8

Gender

Male Share

Female Share

Gender (% share)

Source: Based on ABS Labour Force Survey, annual average 2016, Cat. No. 6291.0.55.003: Customised Report. Male and female share of employment in this job compared to the all jobs average.
CategoryICT Business and Systems AnalystsCategoryAll Jobs Average
Males74.9Males53.6
Females25.1Females46.4

Education Level

Top Education Levels

Highest Level of Education (% share)

No data is available for the selected graph for this Occupation.

A Bachelor Degree or higher, or at least 5 years of relevant experience, is usually needed to work in this job.
Around three quarters of workers have a university degree. System Analysts may also need vendor certifications.

If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job.
The pathway that is right for you will depend on your skills and interests.

It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.

Employers look for ICT Business and Systems Analysts who can communicate clearly, work well in a team and have strong interpersonal skills.

Knowledge

The topics, subjects, or knowledge areas workers rate as most important are shown below.

  1. Computers and Electronics

    92% Important

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  2. English Language

    80% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  3. Customer and Personal Service

    71% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  4. Mathematics

    70% Important

    Arithmetic, algebra, geometry, calculus, or statistics.

  5. Engineering and Technology

    65% Important

    Use engineering science and technology to design and produce goods and services.

Occupational Information Network Computer Systems Analysts Opens in a new window
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

The work activities workers rate as most important are shown below.

  1. Interacting With Computers

    97% Important

    Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

  2. Making Decisions and Solving Problems

    89% Important

    Using information to work out the best solution and solve problems.

  3. Processing Information

    89% Important

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  4. Getting Information

    84% Important

    Looking for, getting and understanding different kinds of information.

  5. Checking Compliance with Standards

    83% Important

    Deciding whether events or processes comply with laws, regulations, or standards.

Occupational Information Network Computer Systems Analysts Opens in a new window
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

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