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Information Officers respond to personal, written and telephone inquiries and complaints about the organisation's goods and services, provide information and refer people to other sources.
Earnings are for full-time workers before tax, excluding superannuation. Earnings are a guide only and can vary greatly.
Likely change in the number of jobs over the next 5 years, based on the Department of Employment projections.
Skill Level is the education or training usually needed to do well in this job. Relevant experience is sometimes viewed just as highly.
Employment Size is the number of people who work in this job in Australia.
An above average unemployment rate shows people who do this job are more likely to be out of work than people who do other jobs.
Full-time workers usually work 35 hours or more a week (in all their jobs combined).
This is a very large occupation employing 69,300 workers. Over the past 5 years the number of jobs has grown strongly.Little change in the number of jobs is expected in the future. New jobs and turnover from workers leaving may create more than 50,000 job openings over the 5 years to 2020.
A Certificate II or III, or at least 1 year of relevant experience, is usually needed. Around one third of workers have Year 12 as their highest education level. Even with a qualification, further experience or on-the-job training is sometimes required.If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job. The pathway that is right for you will depend on your skills and interests.
Employers look for Information Officers who can communicate clearly with others and provide good customer service.
The topics, subjects, or knowledge areas workers rate as most important are shown below.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.
English language including the meaning and spelling of words, rules of composition, and grammar.
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Planning and coordination of people and resources.
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Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
The work activities workers rate as most important are shown below.
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Doing day-to-day office work such as filing and processing paperwork.
Performing for, or speaking with, the public. This includes speaking on television, serving customers in restaurants and stores, and receiving clients or guests.
Looking for, getting and understanding different kinds of information.
Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.