Couriers and Postal Deliverers deliver small items such as documents, messages, mail and parcels.

A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary. Around one in four workers have Year 11 and 10 as their highest level of education.

Tasks

  • sorting and sequencing items for delivery
  • delivering mail, parcels, documents and other items to customers' premises and mailboxes
  • receiving orders for deliveries from customers
  • collecting signatures and charges for cash-on-delivery orders
  • issuing and collecting receipts for pick-up and delivery items
  • keeping records of items received and delivered
  • maintaining walk books, directories, mail counts, equipment maintenance logs and other delivery records
  • loading and unloading mail conveyances and internal mail handling equipment
  • assisting with receipting inward mail, checking wrongly addressed, missorted, undelivered and redirected mail, and processing freepost and underpaid mail

Job Titles

  • Courier
  • Postal Delivery Officer, or Postie
  • Courier

    Delivers goods, documents, messages, samples, x-rays and test results.

    Specialisations: Bicycle Courier, Motorbike Courier, Parcel Contractor, Rural Mail Contractor

  • Postal Delivery Officer, or Postie

    Delivers mail on foot, by bicycle or by motorised transport over allocated delivery rounds.

Fast Facts

  • Avg. Weekly Pay

    $1,000 Before Tax
  • Future Growth

    stable
  • Skill Level

    High School or Certificate I
  • Employment Size

    44,500
  • Unemployment

    average
  • Male Share

    86.1%
  • Female Share

    13.9%
  • Full-Time Share

    74.4%

Find Vacancies

This is a large occupation employing 44,500 workers. Over the past 5 years the number of jobs has fallen slightly.
Little change in the number of jobs is expected in the future. New jobs and turnover from workers leaving may create between 25,001 and 50,000 job openings over the 5 years to 2020.

  • Couriers and Postal Deliverers work in most parts of Australia.
  • They nearly all work in Transport, Postal and Warehousing.
  • Full-time work is common. Full-time workers, on average, work 39.5 hours per week.
  • Average earnings for full-time workers are below average at around $1,000 per week. Earnings tend to be lower when starting out and higher as experience grows.
  • The workforce is fairly mature. The average age is 49 years (compared to 40 for all careers) and around 6 in 10 workers are aged 45 years or older.
  • Around 1 in 7 workers are female.
  • In 2016, the unemployment rate was similar to the average.

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Employment trend data to November 2015 and Department of Employment projections to 2020.
YearEmployment Level
200539400
200643800
200742800
200855500
200948700
201049900
201144800
201240800
201337900
201446700
201544500
202045600

Weekly Earnings

Full-time Earnings

All Careers Average

Weekly Earnings (before tax)

Source: ABS Characteristics of Employment survey, August 2015 cat. no. 6333.0. Median earnings are before tax and do not include superannuation. These figures should be used as a guide only, not to determine a wage rate.
EarningsCouriers and Postal DeliverersAll Jobs Average
Full-Time Earnings10001230

Hours

Weekly Hours Worked

Source: Based on ABS Labour Force Survey, annual average 2016.
CategoryCouriers and Postal DeliverersAll Jobs Average
Full-time78.969
Part-time21.130.8
Average Weekly Hours (full-time)39.840.2

Main Industries

Top Industries

Main Employing Industries (% share)

Source: Based on ABS Labour Force Survey, annual average 2016. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Transport, Postal and Warehousing92.5
Health Care and Social Assistance3.5
Retail Trade1.0
Wholesale Trade0.6
Other Industries2.4

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% share)

Source: Based on ABS Labour Force Survey, annual average 2016.
StateCouriers and Postal DeliverersAll Jobs Average
NSW37.531.8
VIC20.525.5
QLD20.119.8
SA4.76.7
WA12.111.1
TAS2.22
NT0.81.1
ACT2.21.8

Age Profile

Age Profile (% share)

Source: Based on ABS Labour Force Survey, annual average 2016.
Age BracketCouriers and Postal DeliverersAll Jobs AverageAll Jobs Average
15-190.5-5.45.4
20-245.8-9.99.9
25-3417.6-23.323.3
35-4418.9-21.621.6
45-5423.5-21.121.1
55-5916.3-8.68.6
60-6412.2-5.95.9
65 and Over5.2-3.73.7

Gender

Male Share

Female Share

Gender (% share)

Source: Based on ABS Labour Force Survey, annual average 2016.
CategoryCouriers and Postal DeliverersCategoryAll Jobs Average
Males77.9Males53.8
Females22.1Females46.1

Education Level

Top Education Levels

Highest Level of Education (% share)

Source: Based on ABS 2016 Survey of Education and Work (SEW).
Type of QualificationCouriers and Postal DeliverersAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate2.4-8.58.5
Bachelor degree11.1-17.817.8
Advanced Diploma/Diploma11.6-10.110.1
Certificate III/IV16.1-18.818.8
Year 1224.2-18.618.6
Years 11 & 1028.0-17.617.6
Below Year 106.6-8.08.0

A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary.
Around one in four workers have Year 12 as their highest level of education.
If you are interested in this style of work, there are a wide range of training options available that could lead to this or a similar job.
The pathway that is right for you will depend on your skills and interests.

It is a good idea to speak to industry bodies, employers, and workers to learn more about the skills and qualifications you will need.

Employers look for Couriers and Postal Deliverers who are reliable, have good people skills and who can work independently.

Knowledge

The topics, subjects, or knowledge areas workers rate as most important are shown below.

  1. Customer and Personal Service

    76% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Transportation

    76% Important

    Moving people or goods by air, rail, sea, or road.

  3. English Language

    70% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Public Safety and Security

    48% Important

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  5. Clerical

    46% Important

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

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Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

The work activities workers rate as most important are shown below.

  1. Getting Information

    83% Important

    Looking for, getting and understanding different kinds of information.

  2. Documenting/Recording Information

    80% Important

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  3. Operating Vehicles or Equipment

    80% Important

    Running, manoeuvring, navigating, or driving things like forklifts, passenger vehicles, aircraft, or water craft.

  4. Communicating with Supervisors, Peers, or Staff

    73% Important

    Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

  5. Handling and Moving Objects

    72% Important

    Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Occupational Information Network Postmasters and Mail Superintendents Opens in a new window
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration. The information on this site is derived from the US Department of Labor O*NET Database Version 21.2

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