ICT Business and Systems Analysts work with users to formulate system requirements, develop system plans and documentation, review and evaluate existing systems, and design and modify systems to meet users' business needs.
A Bachelor Degree or higher, or at least 5 years of relevant experience, is usually needed to work in this job. Around three quarters of workers have a university degree. System Analysts may also need vendor certifications.
- working with users to formulate and document business requirements
- identifying, investigating, and analysing business processes, procedures and work practices
- identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behaviour
- using project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects
- taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system
- creating user and training documentation, and conducting formal training classes
- developing functional specifications for use by system developers
- using data and process modelling techniques to create clear system specifications for the design and development of system software
- acting as a central reference and information source, providing guidance and assistance in the system project decision making process
- ICT Business Analyst, BA (ICT), or Business Consultant (ICT)
- Systems Analyst
ICT Business Analyst, BA (ICT), or Business Consultant (ICT)
Identifies and communicates with users to formulate and produce a requirements specification to create system and software solutions.
Specialisations: Business Systems Analyst
Evaluates processes and methods used in existing ICT systems, proposes modifications, additional system components or new systems to meet user needs as expressed in specifications and other documentation.