Social Workers assess the social needs of individuals, families and groups, assist and empower people to develop and use the skills and resources needed to resolve social and other problems, and further human wellbeing and human rights, social justice and social development.
A Bachelor Degree or higher is usually required and over four in five workers have a university degree. Sometimes relevant experience or on-the-job training is needed in addition to a qualification. Registration or licensing may be required.
- acting as a facilitator between clients in need and community services
- assessing resources for health, welfare, recreation, housing, employment and other community services
- providing leadership and assistance for the implementation of pilot projects in community development and self-help, and planning and implementing research projects to address client needs, organisation goals and social policy
- cooperating with community organisations, social agencies and voluntary groups to improve services and develop new services
- conducting individual and family case interviews to identify the nature and extent of clients' problems
- assisting clients to understand and resolve problems by providing information, acting as a mediator and referring them to community and self-help agencies
- analysing, developing, promoting and implementing social policies through the use of practice experience, research, analytic frameworks, and negotiation skills to respond to social need through a fair, equitable and effective allocation of social resource
- monitoring the progress of clients by maintaining contact
- compiling case records and reports