Cafe Workers sell and serve food and beverages for consumption on premises in cafes and similar establishments.

A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary.

Tasks

  • preparing and serving food and beverages for consumption on the premises
  • taking customers' food and beverage orders
  • operating cash registers, accepting payments and preparing sales invoices
  • clearing away used dishes and cutlery from tables when customers are finished
  • cleaning and preparing tables for use
  • washing dishes, cutlery and cooking utensils
  • cleaning cafe equipment such as coffee grinders, espresso machines and ice makers
  • participating in stocktakes and assisting in putting away new stock
  • providing backup to other cafe employees

Job Titles

  • Cafe Worker
  • Cafe Worker (also called Cafe Assistant or Cafe Attendant)

    Specialisations: Canteen Attendant

Fast Facts

  • $800 Weekly Pay
  • 29,700 workers Employment Size
  • Very strong Future Growth
  • Entry level Skill level rating
  • Higher unemployment Unemployment
  • 22.3% Full-Time Full-Time Share
  • 38.8 hours Average full-time
  • 23 years Average age
  • 80.2% female Gender Share

The number of Cafe Workers grew very strongly over the past 5 years and is expected to grow very strongly over the next 5 years:
from 29,700 in 2017 to 36,900 by 2022.
There are likely to be around 40,000 job openings over this time from workers leaving and new jobs being created (a large number for an occupation of this size).

  • Size: This is a large occupation.
  • Unemployment: Unemployment was above average in 2017.
  • Location: Cafe Workers work in most regions of Australia.
  • Industries: Most work in Accommodation and Food Services; Retail Trade; and Manufacturing.
  • Earnings: Full-time workers earn around $800 per week (lower than the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • Full-time: Less than half work full-time (22.3%, fewer than the all jobs average of 68.4%), showing there are many opportunites to work part-time.
  • Hours: Full-time workers spend around 38.8 hours per week at work (compared to the all jobs average of 40.0 hours).
  • Age: The average age is 23 years (compared to the all jobs average of 40 years). Many workers are under 25 years of age (53.6%).
  • Gender: 80.2% of workers are female (compared to the all jobs average of 46.7%).

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2017 and Department of Jobs and Small Business projections to 2022.
YearNumber of Workers
200716500
200814800
200919100
201021700
201118900
201220700
201324200
201422900
201526400
201626300
201729700
202236900

Weekly Earnings

Weekly Earnings (Before Tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsCafe WorkersAll Jobs Average
Full-Time Earnings8001230

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Accommodation and Food Services82.1
Retail Trade4.4
Manufacturing3.6
Arts and Recreation Services2.6
Other Industries7.3

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateCafe WorkersAll Jobs Average
NSW27.531.6
VIC22.226.2
QLD23.819.7
SA4.06.7
WA16.510.8
TAS2.82.0
NT1.11.1
ACT2.11.8

Age Profile

Age Profile (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketCafe WorkersAll Jobs AverageAll Jobs Average
15-1930.2-5.25.2
20-2423.4-9.99.9
25-3410.3-23.623.6
35-4411.2-21.721.7
45-5415.8-20.820.8
55-595.9-8.88.8
60-640.4-6.06.0
65 and Over2.8-4.04.0

Education Level

Highest Level of Education (% Share)

Source: ABS, Education and Work (2016). Findings based on use of ABS TableBuilder data. Highest qualification completed by workers in this job (in any field of study). Skill level requirements can change over time, the qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationCafe WorkersAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate0-8.68.6
Bachelor degree0-17.917.9
Advanced Diploma/Diploma14.4-10.110.1
Certificate III/IV11.1-18.918.9
Year 1237.3-18.718.7
Years 11 & 1030.1-17.717.7
Below Year 107.2-8.18.1

A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary.

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Tourism, Travel and Hospitality VET training pathways on the AAPathways website.

The course listings on this page are provided by Good Education Group.

Employers look for Café workers who can interact with others, are reliable and well presented.

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and Personal Service

    73% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Food Production

    71% Important

    Planting, growing, and harvesting food (both plant and animal), including storage and handling.

  3. English Language

    70% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Mathematics

    58% Important

    Arithmetic, algebra, geometry, calculus, or statistics.

  5. Public Safety and Security

    57% Important

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 35-9011.00 - Dining Room and Cafeteria Attendants and Bartender Helpers.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

These are kinds of activities workers regularly do in this job.

  1. Performing for or Working Directly with the Public

    79% Important

    Performing for, or speaking with, the public. This includes speaking on television, serving customers in restaurants and stores, and receiving clients or guests.

  2. Getting Information

    73% Important

    Looking for, getting and understanding different kinds of information.

  3. Identifying Objects, Actions, and Events

    72% Important

    Comparing objects, actions, or events, looking for differences between them or changes over time.

  4. Handling and Moving Objects

    70% Important

    Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

  5. Training and Teaching Others

    70% Important

    Identifying the educational needs of others, developing training programs or classes, and teaching or instructing others.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 35-9011.00 - Dining Room and Cafeteria Attendants and Bartender Helpers.

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