Bank Workers receive deposits and pay out money in financial and commercial institutions, keep records of transactions, issue receipts and cash cheques.

A Certificate II or III, or at least 1 year of relevant experience, is usually needed. Around one in three workers have Year 12 as their highest education level. Even with a qualification, further experience or on-the-job training is sometimes required.

Tasks

  • greeting customers, identifying their needs and answering customer inquiries
  • ensuring customers' forms are filled in correctly and checking customers' identification
  • accepting cash and cheques deposited by customers, verifying records and receipts, and crediting customers' accounts
  • paying money to customers according to advice slips, cheques and negotiable documents, and debiting customers' accounts
  • providing change, cashing cheques and recording transactions
  • opening and closing accounts for customers
  • balancing cash and advising supervisors of cash position and discrepancies
  • explaining and promoting bank services to customers and referring them to appropriate financial services

Job Titles

  • Bank Worker

    Fast Facts

    • $1,101 Weekly Pay
    • 62,200 workers Employment Size
    • Stable Future Growth
    • Lower skill Skill level rating
    • Lower unemployment Unemployment
    • 69.5% Full-Time Full-Time Share
    • 37.1 hours Average full-time
    • 37 years Average age
    • 65.8% female Gender Share

    The number of Bank Workers grew strongly over the past 5 years and is expected to stay fairly stable over the next 5 years:
    from 62,200 in 2017 to 63,400 by 2022.
    There are likely to be around 32,000 job openings over this time from workers leaving and new jobs being created.

    • Size: This is a very large occupation.
    • Unemployment: Unemployment was below average in 2017.
    • Location: Bank Workers work in most regions of Australia.
    • Industries: Most work in the Financial and Insurance Services industry.
    • Earnings: Full-time workers earn around $1,101 per week (similar to the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
    • Full-time: Many work full-time (69.5%, similar to the all jobs average of 68.4%).
    • Hours: Full-time workers spend around 37.1 hours per week at work (compared to the all jobs average of 40.0 hours).
    • Age: The average age is 37 years (compared to the all jobs average of 40 years).
    • Gender: 65.8% of workers are female (compared to the all jobs average of 46.7%).

    Employment Outlook

    Number of Workers

    Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2017 and Department of Jobs and Small Business projections to 2022.
    YearNumber of Workers
    200756700
    200855600
    200958200
    201051800
    201153600
    201255000
    201355700
    201452800
    201552600
    201655400
    201762200
    202263400

    Weekly Earnings

    Weekly Earnings (Before Tax)

    Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsBank WorkersAll Jobs Average
    Full-Time Earnings11011230

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Financial and Insurance Services98.7
    Retail Trade0.4
    Arts and Recreation Services0.3
    Other Services0.2
    Other Industries0.4

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateBank WorkersAll Jobs Average
    NSW34.431.6
    VIC28.826.2
    QLD16.519.7
    SA6.86.7
    WA10.310.8
    TAS2.12.0
    NT0.71.1
    ACT0.61.8

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketBank WorkersAll Jobs AverageAll Jobs Average
    15-192.8-5.25.2
    20-249.9-9.99.9
    25-3430.3-23.623.6
    35-4423.4-21.721.7
    45-5423.8-20.820.8
    55-596.2-8.88.8
    60-642.8-6.06.0
    65 and Over0.8-4.04.0

    Education Level

    Highest Level of Education (% Share)

    Source: ABS, Education and Work (2016). Findings based on use of ABS TableBuilder data. Highest qualification completed by workers in this job (in any field of study). Skill level requirements can change over time, the qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationBank WorkersAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate7-8.68.6
    Bachelor degree24.7-17.917.9
    Advanced Diploma/Diploma12.4-10.110.1
    Certificate III/IV11.1-18.918.9
    Year 1233.5-18.718.7
    Years 11 & 1011.3-17.717.7
    Below Year 100-8.18.1

    A Certificate II or III, or at least 1 year of relevant experience, is usually needed.
    Around one in three workers have Year 12 as their highest education level. Even with a qualification, further experience or on-the-job training is sometimes required.

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Financial Services VET training pathways on the AAPathways website.

    The course listings on this page are provided by Good Education Group.

    Employers look for Bank Workers who provide good customer service, communicate well as part of a team and are motivated.

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Customer and Personal Service

      93% Important

      Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

    2. Mathematics

      77% Important

      Arithmetic, algebra, geometry, calculus, or statistics.

    3. English Language

      75% Important

      English language including the meaning and spelling of words, rules of composition, and grammar.

    4. Computers and Electronics

      68% Important

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    5. Clerical

      68% Important

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-3071.00 - Tellers.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Activities

    These are kinds of activities workers regularly do in this job.

    1. Interacting With Computers

      86% Important

      Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

    2. Getting Information

      82% Important

      Looking for, getting and understanding different kinds of information.

    3. Checking Compliance with Standards

      80% Important

      Deciding whether events or processes comply with laws, regulations, or standards.

    4. Performing for or Working Directly with the Public

      79% Important

      Performing for, or speaking with, the public. This includes speaking on television, serving customers in restaurants and stores, and receiving clients or guests.

    5. Identifying Objects, Actions, and Events

      75% Important

      Comparing objects, actions, or events, looking for differences between them or changes over time.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-3071.00 - Tellers.

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