Checkout Operators and Office Cashiers operate cash registers and receive payments from customers, and issue receipts and return change due.

A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary. Around one in three workers have Years 11 and 10 as their highest level of education.

Tasks

  • scanning, weighing and recording prices of goods
  • receiving and processing payments for goods and services by cash, cheques, gift vouchers, credit and debit cards and other payment types
  • issuing sales dockets and giving change
  • maintaining supplies of change, wrapping and other materials used at checkout
  • counting and recording money received and balancing against register sales records, and preparing money for deposit in financial institutions
  • recording and balancing petty cash disbursements
  • operating a computer terminal to administer the store's financial transaction system
  • cashing authorised cheques

Job Titles

  • Checkout Operator
  • Office Cashier
  • Checkout Operator

    Operates cash registers and receives payments for goods purchased by customers.

    Specialisations: Service Station Console Operator

  • Office Cashier

    Receives payments from customers, issues receipts, returns change due, and meets the public and explains charging and billing policy.

Fast Facts

  • $824 Weekly Pay
  • 130,700 workers Employment Size
  • Stable Future Growth
  • Entry level Skill level rating
  • Higher unemployment Unemployment
  • 19.3% Full-Time Full-Time Share
  • 34.8 hours Average full-time
  • 21 years Average age
  • 71.3% female Gender Share

The number of Checkout Operators and Office Cashiers fell over the past 5 years and is expected to stay fairly stable over the next 5 years:
from 130,700 in 2017 to 128,000 by 2022.
There are likely to be around 134,000 job openings over this time from workers leaving and new jobs being created.

  • Size: This is a very large occupation.
  • Unemployment: Unemployment was above average in 2017.
  • Location: Checkout Operators and Office Cashiers work in most regions of Australia.
  • Industries: Most work in Retail Trade; Accommodation and Food Services; and Arts and Recreation Services.
  • Earnings: Full-time workers earn around $824 per week (lower than the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • Full-time: Less than half work full-time (19.3%, fewer than the all jobs average of 68.4%), showing there are many opportunites to work part-time.
  • Hours: Full-time workers spend around 34.8 hours per week at work (compared to the all jobs average of 40.0 hours).
  • Age: The average age is 21 years (compared to the all jobs average of 40 years). Many workers are under 25 years of age (59%).
  • Gender: 71.3% of workers are female (compared to the all jobs average of 46.7%).

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2017 and Department of Jobs and Small Business projections to 2022.
YearNumber of Workers
2007135300
2008140700
2009142600
2010127500
2011149200
2012136900
2013140400
2014140500
2015129000
2016133900
2017130700
2022128000

Weekly Earnings

Weekly Earnings (Before Tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsCheckout Operators and Office CashiersAll Jobs Average
Full-Time Earnings8241230

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Retail Trade81.6
Accommodation and Food Services10.7
Arts and Recreation Services1.5
Manufacturing1.3
Other Industries4.9

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateCheckout Operators and Office CashiersAll Jobs Average
NSW30.631.6
VIC24.926.2
QLD19.819.7
SA7.76.7
WA11.710.8
TAS2.62.0
NT1.21.1
ACT1.51.8

Age Profile

Age Profile (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketCheckout Operators and Office CashiersAll Jobs AverageAll Jobs Average
15-1939.3-5.25.2
20-2419.7-9.99.9
25-3415.3-23.623.6
35-448.1-21.721.7
45-548.5-20.820.8
55-595.7-8.88.8
60-642.6-6.06.0
65 and Over0.7-4.04.0

Education Level

Highest Level of Education (% Share)

Source: ABS, Education and Work (2016). Findings based on use of ABS TableBuilder data. Highest qualification completed by workers in this job (in any field of study). Skill level requirements can change over time, the qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationCheckout Operators and Office CashiersAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate2.1-8.68.6
Bachelor degree6.4-17.917.9
Advanced Diploma/Diploma5.8-10.110.1
Certificate III/IV8.2-18.918.9
Year 1233.9-18.718.7
Years 11 & 1036.1-17.717.7
Below Year 107.4-8.18.1

A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary.
Around one in three workers have Years 11 and 10 as their highest level of education.

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Retail Services VET training pathways on the AAPathways website.

The course listings on this page are provided by Good Education Group.

Employers look for Checkout Operators and Office Cashiers who interact well with others, provide good customer service and are reliable.

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and Personal Service

    81% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Mathematics

    76% Important

    Arithmetic, algebra, geometry, calculus, or statistics.

  3. English Language

    65% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Sales and Marketing

    56% Important

    Showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

  5. Education and Training

    49% Important

    Teaching and course design.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-2011.00 - Cashiers.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

These are kinds of activities workers regularly do in this job.

  1. Performing for or Working Directly with the Public

    85% Important

    Performing for, or speaking with, the public. This includes speaking on television, serving customers in restaurants and stores, and receiving clients or guests.

  2. Communicating with Supervisors, Peers, or Staff

    82% Important

    Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

  3. Getting Information

    73% Important

    Looking for, getting and understanding different kinds of information.

  4. Communicating with Persons Outside Organization

    70% Important

    Communicating with customers, the public, government, and others in person, in writing, or by telephone or e-mail.

  5. Building Good Relationships

    68% Important

    Building and keeping constructive and cooperative working relationships with others.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-2011.00 - Cashiers.

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