Health and Welfare Services Managers plan, organise, direct, control and coordinate the professional and administrative aspects of health and welfare programs and services.

A Bachelor Degree or higher, or at least 5 years of relevant experience is usually needed to work in this job. Around two in three workers have a university degree.

Tasks

  • providing overall direction and management for the service, facility, organisation or centre
  • developing, implementing and monitoring procedures, policies and standards for medical, nursing, allied health and administrative staff
  • coordinating and administering health and welfare programs and clinical services
  • monitoring and evaluating resources devoted to health, welfare, recreation, housing, employment, training and other community facilities and centres
  • controlling administrative operations such as budget planning, report preparation, expenditure on supplies, equipment and services
  • liaising with other health and welfare providers, boards and funding bodies to discuss areas of health and welfare service cooperation and coordination
  • advising government bodies about measures to improve health and welfare services and facilities
  • representing the organisation in negotiations, and at conventions, seminars, public hearings and forums
  • controlling selection, training and supervision of staff

Job Titles

  • Medical Administrator
  • Nursing Clinical Director
  • Primary Health Organisation Manager
  • Welfare Centre Manager
  • Other Health and Welfare Services Managers
  • Medical Administrator (also called Medical Manager)

    Manages medical programs and clinical services in a hospital or other health service facility, maintains standards of medical care, provides leadership to ensure an appropriately skilled medical workforce, and contributes to health service planning.

    Specialisations: Director of Clinical Services, Director of Medical Services

  • Nursing Clinical Director (also called Director of Nursing or Senior Nurse Manager)

    Manages nursing programs and clinical services in a hospital, aged care or other health service facility, maintains standards of nursing care, provides leadership to ensure an appropriately skilled nursing and midwifery workforce, and contributes to health service planning. Registration or licensing may be required.

    Specialisations: Assistant Director of Nursing, Deputy Director of Nursing, Executive Director of Nursing

  • Primary Health Organisation Manager

    Manages a primary health organisation that provides a broad range of out-of-hospital health services.

  • Welfare Centre Manager (also called Welfare Project Manager)

    Manages a centre, program or project concerned with social welfare support.

  • Other Health and Welfare Services Managers

    Includes Director of Pharmacy, Director of Physiotherapy Services, Director of Speech Pathology, Manager of Allied Health Services, Medical Corps Officer (Army)

Fast Facts

  • $1,717 Weekly Pay
  • 20,900 workers Employment Size
  • Very strong Future Growth
  • Very high skill Skill level rating
  • Lower unemployment Unemployment
  • 85.5% Full-Time Full-Time Share
  • 40.6 hours Average full-time
  • 48 years Average age
  • 70.4% female Gender Share

The number of Health and Welfare Services Managers stayed fairly stable over the past 5 years and is expected to grow very strongly over the next 5 years:
from 20,900 in 2017 to 26,800 by 2022.
There are likely to be around 17,000 job openings over this time from workers leaving and new jobs being created (a large number for an occupation of this size).

  • Size: This is a medium sized occupation.
  • Unemployment: Unemployment was below average in 2017.
  • Location: Health and Welfare Services Managers work in most regions of Australia.
  • Industries: Most work in Health Care and Social Assistance; Public Administration and Safety; and Professional, Scientific and Technical Services.
  • Earnings: Full-time workers earn around $1,717 per week (very high compared to the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • Full-time: Most work full-time (85.5%, much higher than the all jobs average of 68.4%).
  • Hours: Full-time workers spend around 40.6 hours per week at work (compared to the all jobs average of 40.0 hours).
  • Age: The average age is 48 years (compared to the all jobs average of 40 years). Many workers are 45 years or older (66.2%).
  • Gender: 70.4% of workers are female (compared to the all jobs average of 46.7%).

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2017 and Department of Jobs and Small Business projections to 2022.
YearNumber of Workers
200710200
200812800
200912500
201018500
201117400
201221100
201319200
201422400
201520800
201620800
201720900
202226800

Weekly Earnings

Weekly Earnings (Before Tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsHealth and Welfare Services ManagersAll Jobs Average
Full-Time Earnings17171230

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Health Care and Social Assistance86.0
Public Administration and Safety8.7
Professional, Scientific and Technical Services2.1
Administrative and Support Services1.4
Other Industries1.8

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateHealth and Welfare Services ManagersAll Jobs Average
NSW38.531.6
VIC22.826.2
QLD11.919.7
SA9.46.7
WA9.910.8
TAS3.12.0
NT2.31.1
ACT2.11.8

Age Profile

Age Profile (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketHealth and Welfare Services ManagersAll Jobs AverageAll Jobs Average
15-190.1-5.25.2
20-241.7-9.99.9
25-3411.8-23.623.6
35-4420.3-21.721.7
45-5437.2-20.820.8
55-5911.9-8.88.8
60-6412.2-6.06.0
65 and Over4.9-4.04.0

Education Level

Highest Level of Education (% Share)

Source: ABS, Education and Work (2016). Findings based on use of ABS TableBuilder data. Highest qualification completed by workers in this job (in any field of study). Skill level requirements can change over time, the qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationHealth and Welfare Services ManagersAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate30.7-8.68.6
Bachelor degree35.6-17.917.9
Advanced Diploma/Diploma33.7-10.110.1
Certificate III/IV0-18.918.9
Year 120-18.718.7
Years 11 & 100-17.717.7
Below Year 100-8.18.1

A Bachelor Degree or higher, or at least 5 years of relevant experience is usually needed to work in this job.
Around two in three workers have a university degree.

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Health Industry VET training pathways on the AAPathways website.

The course listings on this page are provided by Good Education Group.

Employers look for Health and Welfare Services Managers who have strong people skills, can communicate clearly and multitask under pressure.

Knowledge

These are important topics, subjects or knowledge areas.

  1. Administration and Management

    85% Important

    Planning and coordination of people and resources.

  2. English Language

    84% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  3. Customer and Personal Service

    78% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  4. Clerical

    75% Important

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  5. Personnel and Human Resources

    75% Important

    Recruiting and training people. Managing pay and other entitlements like sick and holiday leave. Negotiating pay and conditions.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9111.00 - Medical and Health Services Managers.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

These are kinds of activities workers regularly do in this job.

  1. Communicating with Supervisors, Peers, or Staff

    92% Important

    Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

  2. Documenting/Recording Information

    92% Important

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  3. Checking Compliance with Standards

    90% Important

    Deciding whether events or processes comply with laws, regulations, or standards.

  4. Interacting With Computers

    90% Important

    Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

  5. Processing Information

    88% Important

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9111.00 - Medical and Health Services Managers.

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