Hotel and Motel Managers organise and control the operations of hotels and motels to provide guest accommodation, meals and other services.

A skill level equal to an Associate Degree, Advanced Diploma or Diploma, or at least 3 years of relevant experience is usually needed. Even with a qualification, experience or on-the-job training is usually needed. Registration or licensing may also be required.

Tasks

  • directing and overseeing reservation, reception, room service and housekeeping activities
  • supervising security arrangements, and garden and property maintenance
  • planning and supervising bar, restaurant, function and conference activities
  • observing liquor, gaming, and other laws and regulations
  • assessing and reviewing customer satisfaction
  • overseeing accounting and purchasing activities
  • ensuring compliance with occupational health and safety regulations
  • may provide guests with local tourism information, and arrange tours and transportation

Job Titles

  • Hotel or Motel Manager
  • Hotel or Motel Manager (also called Hotelier or Publican)

    Specialisations: Duty Manager (Hotel), Resort Manager

Fast Facts

  • $1,091 Weekly Pay
  • 19,600 workers Employment Size
  • Moderate Future Growth
  • High skill Skill level rating
  • Lower unemployment Unemployment
  • 89.3% Full-Time Full-Time Share
  • 50.1 hours Average full-time
  • 46 years Average age
  • 42.2% female Gender Share

The number of Hotel and Motel Managers fell over the past 5 years and is expected to grow moderately over the next 5 years:
from 19,600 in 2017 to 20,100 by 2022.
There are likely to be around 9,000 job openings over this time from workers leaving and new jobs being created.

  • Size: This is a medium sized occupation.
  • Unemployment: Unemployment was below average in 2017.
  • Location: Hotel and Motel Managers work in many regions of Australia. Many work in Queensland.
  • Industries: Most work in the Accommodation and Food Services industry.
  • Earnings: Full-time workers earn around $1,091 per week (below the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • Full-time: Most work full-time (89.3%, much higher than the all jobs average of 68.4%).
  • Hours: Full-time workers spend around 50.1 hours per week at work (compared to the all jobs average of 40.0 hours).
  • Age: The average age is 46 years (compared to the all jobs average of 40 years). Many workers are 45 years or older (56.8%).
  • Gender: 42.2% of workers are female (compared to the all jobs average of 46.7%).

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2017 and Department of Jobs and Small Business projections to 2022.
YearNumber of Workers
200724500
200817000
200914200
201023700
201121000
201221200
201324300
201417300
201527200
201623300
201719600
202220100

Weekly Earnings

Weekly Earnings (Before Tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsHotel and Motel ManagersAll Jobs Average
Full-Time Earnings10911230

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Accommodation and Food Services97.1
Arts and Recreation Services0.7
Health Care and Social Assistance0.7
Manufacturing0.6
Other Industries0.9

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateHotel and Motel ManagersAll Jobs Average
NSW18.031.6
VIC28.026.2
QLD30.819.7
SA5.96.7
WA11.810.8
TAS1.52.0
NT1.91.1
ACT2.01.8

Age Profile

Age Profile (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketHotel and Motel ManagersAll Jobs AverageAll Jobs Average
15-190.0-5.25.2
20-245.1-9.99.9
25-3418.5-23.623.6
35-4419.5-21.721.7
45-5423.0-20.820.8
55-596.0-8.88.8
60-6417.0-6.06.0
65 and Over10.8-4.04.0

Education Level

Highest Level of Education (% Share)

Source: ABS, Education and Work (2016). Findings based on use of ABS TableBuilder data. Highest qualification completed by workers in this job (in any field of study). Skill level requirements can change over time, the qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationHotel and Motel ManagersAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate4.5-8.68.6
Bachelor degree32.3-17.917.9
Advanced Diploma/Diploma19.3-10.110.1
Certificate III/IV19.7-18.918.9
Year 1224.2-18.718.7
Years 11 & 100-17.717.7
Below Year 100-8.18.1

A skill level equal to an Associate Degree, Advanced Diploma or Diploma, or at least 3 years of relevant experience is usually needed. Even with a qualification, experience or on-the-job training is usually needed. Registration or licensing may also be required.

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Tourism, Travel and Hospitality VET training pathways on the AAPathways website.

The course listings on this page are provided by Good Education Group.

Employers look for Hotel and Motel Managers who provide good customer service, can communicate clearly and have strong people skills.

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and Personal Service

    94% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Administration and Management

    90% Important

    Planning and coordination of people and resources.

  3. English Language

    81% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Mathematics

    80% Important

    Arithmetic, algebra, geometry, calculus, or statistics.

  5. Sales and Marketing

    79% Important

    Showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9081.00 - Lodging Managers.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

These are kinds of activities workers regularly do in this job.

  1. Performing for or Working Directly with the Public

    92% Important

    Performing for, or speaking with, the public. This includes speaking on television, serving customers in restaurants and stores, and receiving clients or guests.

  2. Interacting With Computers

    88% Important

    Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

  3. Making Decisions and Solving Problems

    87% Important

    Using information to work out the best solution and solve problems.

  4. Communicating with Persons Outside Organization

    85% Important

    Communicating with customers, the public, government, and others in person, in writing, or by telephone or e-mail.

  5. Communicating with Supervisors, Peers, or Staff

    85% Important

    Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9081.00 - Lodging Managers.

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