Other Hospitality, Retail and Service Managers includes occupations such as Boarding Kennel or Cattery Operators, Cinema or Theatre Managers, Facilities Managers, Financial Institution Branch Managers and Equipment Hire Managers.

A skill level equal to an Associate Degree, Advanced Diploma or Diploma, or at least 3 years of relevant experience is usually needed. Even with a qualification, experience or on-the-job training is usually needed. Registration or licensing may also be required.

Tasks

  • organises and controls the operations of an establishment which offers temporary boarding for dogs and cats
  • organises and controls the operations of a cinema or theatre registration or licensing may be required
  • organises, controls and coordinates the strategic and operational management of facilities in a public or private organisation
  • organises and controls the general operational activities of a branch of a bank, building society, credit union or similar financial institution

Job Titles

  • Boarding Kennel or Cattery Operator
  • Cinema or Theatre Manager
  • Facilities or Building Manager
  • Financial Institution Branch Manager
  • Equipment Hire Manager
  • Other Hospitality, Retail and Service Managers
  • Boarding Kennel or Cattery Operator

    Manages the operations of an establishment which offers temporary boarding for dogs and cats.

  • Cinema or Theatre Manager

    Manages the operations of a cinema or theatre. Registration or licensing may be required.

  • Facilities or Building Manager

    Organises, controls and coordinates the strategic and operational management of buildings and facilities in a public and private organisations to ensure the proper and efficient operation of all physical aspects of a facility, to create and sustain safe and productive environments for occupants.

    Specialisations: Shopping Centre Manager

  • Financial Institution Branch Manager

    Manages the general operational activities of a branch of a bank, building society, credit union or similar financial institution.

    Specialisations: Bank Manager, Credit Union Manager

  • Equipment Hire Manager

    Manages the operations of an establishment engaged in the hiring out of equipment to companies involved in areas such as building and engineering construction, government, mining and resources, manufacturing, maintenance, special events, and to individuals for personal use.

  • Other Hospitality, Retail and Service Managers

    Includes Abattoir Manager, Brothel Keeper, Laundrette Owner, Marina Manager, Nursing Agency Manager, Taxi Proprietor, Weight Loss Centre Manager. Registration or licensing may be required.

Fast Facts

  • $1,438 Weekly Pay
  • 74,700 workers Employment Size
  • Moderate Future Growth
  • High skill Skill level rating
  • Lower unemployment Unemployment
  • 87.8% Full-Time Full-Time Share
  • 40.6 hours Average full-time
  • 45 years Average age
  • 36.5% female Gender Share

The number of Other Hospitality, Retail and Service Managers grew very strongly over the past 5 years and is expected to grow over the next 5 years:
from 74,700 in 2018 to 80,200 by 2023.
Job openings can come from new jobs being created, but most come from turnover (workers leaving).
There are likely to be around 50,000 job openings over 5 years (that's about 10,000 a year).

  • Size: This is a very large occupation.
  • Unemployment: Unemployment was below average in 2017.
  • Location: Other Hospitality, Retail and Service Managers work in most regions of Australia.
  • Industries: They work in many industries such as Financial and Insurance Services; Public Administration and Safety; and Rental, Hiring and Real Estate Services.
  • Earnings: Full-time workers earn around $1,438 per week (higher than the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • Full-time: Most work full-time (87.8%, much higher than the all jobs average of 68.4%).
  • Hours: Full-time workers spend around 40.6 hours per week at work (compared to the all jobs average of 40.0 hours).
  • Age: The average age is 45 years (compared to the all jobs average of 40 years). Many workers are 45 years or older (50.9%).
  • Gender: 36.5% of workers are female (compared to the all jobs average of 46.7%).

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
YearNumber of Workers
200849300
200958000
201061000
201168500
201268500
201360800
201460500
201570400
201665800
201772300
201874700
202380200

Weekly Earnings

Weekly Earnings (Before Tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsOther Hospitality, Retail and Service ManagersAll Jobs Average
Full-Time Earnings14381230

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Financial and Insurance Services26.1
Public Administration and Safety10.8
Rental, Hiring and Real Estate Services9.7
Administrative and Support Services7.5
Other Industries45.9

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateOther Hospitality, Retail and Service ManagersAll Jobs Average
NSW31.531.6
VIC23.726.2
QLD21.419.7
SA7.16.7
WA10.110.8
TAS1.42.0
NT1.91.1
ACT2.91.8

Age Profile

Age Profile (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketOther Hospitality, Retail and Service ManagersAll Jobs AverageAll Jobs Average
15-190.6-5.25.2
20-242.6-9.99.9
25-3421.7-23.623.6
35-4424.2-21.721.7
45-5426.3-20.820.8
55-5912.2-8.88.8
60-646.7-6.06.0
65 and Over5.7-4.04.0

Education Level

Highest Level of Education (% Share)

Source: ABS, Education and Work (2016). Findings based on use of ABS TableBuilder data. Highest qualification completed by workers in this job (in any field of study). Skill level requirements can change over time, the qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationOther Hospitality, Retail and Service ManagersAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate6.6-8.68.6
Bachelor degree17.2-17.917.9
Advanced Diploma/Diploma15.5-10.110.1
Certificate III/IV21.3-18.918.9
Year 1220.3-18.718.7
Years 11 & 1017.8-17.717.7
Below Year 101.3-8.18.1

A skill level equal to an Associate Degree, Advanced Diploma or Diploma, or at least 3 years of relevant experience is usually needed. Even with a qualification, experience or on-the-job training is usually needed. Registration or licensing may also be required.

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Tourism, Travel and Hospitality and Retail Services VET training pathways on the AAPathways website.

The course listings on this page are provided by Good Education Group.

Employers look for Hospitality, Retail and Service Managers who can communicate clearly in a team, provide good customer service and are well presented.

Knowledge

These are important topics, subjects or knowledge areas.

  1. Administration and Management

    87% Important

    Planning and coordination of people and resources.

  2. Customer and Personal Service

    79% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Personnel and Human Resources

    75% Important

    Recruiting and training people. Managing pay and other entitlements like sick and holiday leave. Negotiating pay and conditions.

  4. English Language

    74% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Mathematics

    71% Important

    Arithmetic, algebra, geometry, calculus, or statistics.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-1021.00 - General and Operations Managers.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

These are kinds of activities workers regularly do in this job.

  1. Making Decisions and Solving Problems

    88% Important

    Using information to work out the best solution and solve problems.

  2. Communicating with Supervisors, Peers, or Staff

    87% Important

    Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

  3. Getting Information

    85% Important

    Looking for, getting and understanding different kinds of information.

  4. Coordinating the Work and Activities of Others

    85% Important

    Getting a group of people to work together to finish a task.

  5. Guiding, Directing and Motivating Staff

    83% Important

    Guiding and directing staff, including setting performance standards and monitoring performance.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-1021.00 - General and Operations Managers.

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