ICT Support and Test Engineers develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyse and resolve system problems and performance issues, and test the behaviour, functionality and integrity of systems.

A Bachelor Degree or higher, or at least 5 years of relevant experience, or relevant vendor certification is usually needed. Around half of workers have a university degree. Sometimes experience or on-the-job training is needed in addition to a qualification.

Tasks

  • scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
  • identifying variations and potential high risk areas in securing adherence to standards and procedures
  • recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
  • communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
  • assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
  • developing, conducting and providing technical guidance and training in application software and operational procedures
  • analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security policies and procedures to ensure optimal database and system integrity, security, backup, reliability and performance
  • testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
  • performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
  • creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems

Job Titles

  • ICT Quality Assurance Engineer
  • ICT Support Engineer, Analyst or Architect
  • ICT Systems Test Engineer
  • Other ICT Support and Test Engineers
  • ICT Quality Assurance Engineer (also called Quality Analyst (ICT), Quality Manager (ICT) or Specialist (ICT))

    Creates, maintains and manages technical quality assurance processes and procedures to assess efficiency, validity, value and functional performance of computer systems and environments, and audits systems to ensure compliance with, and adherence to, accredited internal and external industry quality standards and regulations. May supervise the work of ICT quality assurance teams.

    Specialisations: Computer Systems Auditor, Systems Auditor (ICT)

  • ICT Support Engineer, Analyst or Architect

    Develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.

  • ICT Systems Test Engineer (also called Systems Tester or Test Analyst (ICT))

    Specifies, develops and writes test plans and test scripts, produces test cases, carries out regression testing, and uses automated test software applications to test the behaviour, functionality and integrity of systems, and documents the results of tests in defect reports and related documentation.

  • Other ICT Support and Test Engineers

    Includes Usability Architect

Fast Facts

  • $1,726 Weekly Pay
  • 10,400 workers Employment Size
  • Very strong Future Growth
  • Very high skill Skill level rating
  • Lower unemployment Unemployment
  • 88.7% Full-Time Full-Time Share
  • 37.7 hours Average full-time
  • 36.5 years Average age
  • 24.0% female Gender Share

The number of ICT Support and Test Engineers grew very strongly over the past 5 years and is expected to grow very strongly over the next 5 years:
from 10,400 in 2017 to 13,300 by 2022.
There are likely to be around 8,000 job openings over this time from workers leaving and new jobs being created (a large number for an occupation of this size).

  • Size: This is a small occupation.
  • Unemployment: Unemployment was below average in 2017.
  • Location: ICT Support and Test Engineers work in most regions of Australia.
  • Industries: Most work in Professional, Scientific and Technical Services; Public Administration and Safety; and Manufacturing.
  • Earnings: Full-time workers earn around $1,726 per week (very high compared to the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • Full-time: Most work full-time (88.7%, much higher than the all jobs average of 68.4%).
  • Hours: Full-time workers spend around 37.7 hours per week at work (compared to the all jobs average of 40.0 hours).
  • Age: The average age is 37 years (compared to the all jobs average of 40 years).
  • Gender: 24% of workers are female (compared to the all jobs average of 46.7%).

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2017 and Department of Jobs and Small Business projections to 2022.
YearNumber of Workers
20073900
20084100
20099200
20108300
20114900
20126100
20136300
20146700
20159500
20166100
201710400
202213300

Weekly Earnings

Weekly Earnings (Before Tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsICT Support and Test EngineersAll Jobs Average
Full-Time Earnings17261230

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Professional, Scientific and Technical Services37.7
Public Administration and Safety13.4
Manufacturing12.6
Information Media and Telecommunications7.8
Other Industries28.5

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateICT Support and Test EngineersAll Jobs Average
NSW39.431.6
VIC29.426.2
QLD12.519.7
SA6.36.7
WA5.310.8
TAS0.72.0
NT0.51.1
ACT6.01.8

Age Profile

Age Profile (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketICT Support and Test EngineersAll Jobs AverageAll Jobs Average
15-190.0-5.25.2
20-2410.7-9.99.9
25-3430.2-23.623.6
35-4432.8-21.721.7
45-5415.9-20.820.8
55-598.3-8.88.8
60-641.2-6.06.0
65 and Over0.9-4.04.0

Education Level

Highest Level of Education (% Share)

No data is available for the selected graph for this Occupation.

A Bachelor Degree or higher, or at least 5 years of relevant experience, or relevant vendor certification is usually needed.
Around half of workers have a university degree. Sometimes experience or on-the-job training is needed in addition to a qualification.

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Information and Communications Technology VET training pathways on the AAPathways website.

The course listings on this page are provided by Good Education Group.

Employers look for ICT Support and Test Engineers who can communicate clearly, work well in a team and have strong computer skills.

Knowledge

These are important topics, subjects or knowledge areas.

  1. Computers and Electronics

    85% Important

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  2. English Language

    70% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  3. Engineering and Technology

    65% Important

    Use engineering science and technology to design and produce goods and services.

  4. Mathematics

    61% Important

    Arithmetic, algebra, geometry, calculus, or statistics.

  5. Customer and Personal Service

    56% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1199.01 - Software Quality Assurance Engineers and Testers.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

These are kinds of activities workers regularly do in this job.

  1. Interacting With Computers

    98% Important

    Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

  2. Analyzing Data or Information

    87% Important

    Looking at, working with, and understanding data or information.

  3. Getting Information

    86% Important

    Looking for, getting and understanding different kinds of information.

  4. Making Decisions and Solving Problems

    85% Important

    Using information to work out the best solution and solve problems.

  5. Updating and Using Relevant Knowledge

    83% Important

    Keeping up-to-date with technology and new ideas.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1199.01 - Software Quality Assurance Engineers and Testers.

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