Travel Attendants provide services for the safety and comfort of passengers in aircraft, ships and railway sleeping cars.

A Certificate III including at least 2 years of on-the-job training, or a Certificate IV, or at least 3 years of relevant experience, is usually needed. Around half of workers have Year 12 as their highest level of education. Even with a qualification, experience or on-the-job training is usually needed.

Tasks

  • managing safety and emergency procedures and making public announcements
  • coordinating the sale of goods to passengers and completion of any customs and immigration documentation which may be required
  • conducting safety checks and demonstrations of safety equipment and procedures
  • assisting passengers in emergency drills, carrying out emergency procedures, assisting and directing passengers in emergencies
  • checking passengers' tickets and directing them to seats and cabins
  • tidying aircraft, ship and railway cabins, and receiving and stowing food, equipment and cabin baggage
  • operating galleys, preparing and heating food for passengers, and serving refreshments and meals
  • distributing reading material, pillows, blankets and other amenities for the comfort of passengers

Job Titles

  • Flight Attendant, or Cabin Crew
  • Other Travel Attendants
  • Flight Attendant, or Cabin Crew

    Provides services for the safety and comfort of aircraft passengers.

    Specialisations: Cabin Supervisor (Aircraft), Crew Attendant (Air Force)

  • Other Travel Attendants

    Includes Marine Steward

Fast Facts

  • $1,110 Weekly Pay
  • 6,900 workers Employment Size
  • Moderate Future Growth
  • Medium skill Skill level rating
  • Lower unemployment Unemployment
  • 53.6% Full-Time Full-Time Share
  • 32 hours Average full-time
  • 33 years Average age
  • 68.2% female Gender Share

The number of Travel Attendants fell over the past 5 years and is expected to grow over the next 5 years:
from 6,900 in 2018 to 7,400 by 2023.
Job openings can come from new jobs being created, but most come from turnover (workers leaving).
There are likely to be around 4,000 job openings over 5 years (that's about 800 a year).

  • Size: This is a very small occupation.
  • Unemployment: Unemployment was below average in 2017.
  • Location: Travel Attendants work in most regions of Australia.
  • Industries: Most work in the Transport, Postal and Warehousing industry.
  • Earnings: Full-time workers earn around $1,110 per week (similar to the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • Full-time: More than half work full-time (53.6%, similar to the all jobs average of 68.4%), but there are many opportunities to work part-time.
  • Hours: Full-time workers spend around 32.0 hours per week at work (compared to the all jobs average of 40.0 hours).
  • Age: The average age is 33 years (compared to the all jobs average of 40 years).
  • Gender: 68.2% of workers are female (compared to the all jobs average of 46.7%).

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
YearNumber of Workers
20087700
200910800
20108900
201113300
20129200
201310200
201412000
201511200
20169800
201713400
20186900
20237400

Weekly Earnings

Weekly Earnings (Before Tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsTravel AttendantsAll Jobs Average
Full-Time Earnings11101230

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Transport, Postal and Warehousing100.0

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateTravel AttendantsAll Jobs Average
NSW32.731.6
VIC33.126.2
QLD19.119.7
SA5.76.7
WA8.810.8
TAS0.52.0
NT0.11.1
ACT0.01.8

Age Profile

Age Profile (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketTravel AttendantsAll Jobs AverageAll Jobs Average
15-190.0-5.25.2
20-2410.1-9.99.9
25-3444.8-23.623.6
35-4414.8-21.721.7
45-5422.4-20.820.8
55-595.3-8.88.8
60-642.5-6.06.0
65 and Over0.0-4.04.0

Education Level

Highest Level of Education (% Share)

No data is available for the selected graph for this Occupation.

A Certificate III including at least 2 years of on-the-job training, or a Certificate IV, or at least 3 years of relevant experience, is usually needed.
Around half of workers have Year 12 as their highest level of education. Even with a qualification, experience or on-the-job training is usually needed.

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Tourism, Travel and Hospitality VET training pathways on the AAPathways website.

The course listings on this page are provided by Good Education Group.

Employers look for Travel Attendants who provide good customer service, are reliable and well presented.

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and Personal Service

    99% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Public Safety and Security

    89% Important

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  3. Transportation

    83% Important

    Moving people or goods by air, rail, sea, or road.

  4. English Language

    82% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Psychology

    79% Important

    Human behaviour and performance; differences in ability, personality, and interests; learning and motivation; research methods; and the assessment and treatment of behavioural and affective disorders.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 53-2031.00 - Flight Attendants.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

These are kinds of activities workers regularly do in this job.

  1. Performing for or Working Directly with the Public

    98% Important

    Performing for, or speaking with, the public. This includes speaking on television, serving customers in restaurants and stores, and receiving clients or guests.

  2. Assisting and Caring for Others

    92% Important

    Providing personal assistance, medical attention, or emotional support to people such as co-workers, customers, or patients.

  3. Performing General Physical Activities

    85% Important

    Doing things that use of your arms and legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

  4. Identifying Objects, Actions, and Events

    84% Important

    Comparing objects, actions, or events, looking for differences between them or changes over time.

  5. Handling and Moving Objects

    84% Important

    Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 53-2031.00 - Flight Attendants.

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