Keyboard Operators input and process text and data, and prepare, edit and generate documents for storage, processing, publication and transmission.

A Certificate II or III, or at least 1 year of relevant experience, is usually needed. Around half of workers have finished no post school qualifications (that is, they have completed some level of high school) Even with a qualification, further experience or on-the-job training is sometimes required.

Tasks

  • entering data and codes required to process information
  • retrieving, confirming and updating data in storage and keeping records of data input
  • taking verbatim records of proceedings in rapid shorthand using computerised equipment and shorthand-writing machines
  • transcribing information recorded in shorthand and on sound recording equipment, and proofreading and correcting copy
  • reading portions of transcripts during trials and other proceedings on request of Judges and other officials
  • reproducing the spoken word, environmental sounds and song lyrics as captions for television programming, and the deaf and hearing impaired
  • preparing reports, letters and similar material for publication and electronic transmission
  • sorting outgoing material and preparing documents for transmission

Job Titles

  • Data Entry Operator
  • Machine Shorthand Reporter
  • Word Processing Operator or Typist
  • Data Entry Operator (also called Data Processing Operator)

    Operates a keyboard to input and transfer data into a computer for storage, processing and transmission.

  • Machine Shorthand Reporter

    Records and reproduces the spoken word in court and parliamentary proceedings, television programming and for the deaf and hearing impaired using handwritten shorthand, stenotype shorthand machines, computer-assisted transcription software and sound recording equipment.

    Specialisations: Braille Transcriber, Court Reporter, Hansard Reporter, Realtime Reporter, Stenocaptioner

  • Word Processing Operator or Typist

    Operates a computer to type, edit and generate a variety of documents and reports.

Fast Facts

  • $1,000 Weekly Pay
  • 57,700 workers Employment Size
  • Decline Future Growth
  • Lower skill Skill level rating
  • Higher unemployment Unemployment
  • 57.7% Full-Time Full-Time Share
  • 35.6 hours Average full-time
  • 44 years Average age
  • 85.1% female Gender Share

The number of Keyboard Operators stayed fairly stable over the past 5 years and is expected to fall over the next 5 years:
from 57,700 in 2017 to 55,000 by 2022.
There are likely to be around 34,000 job openings over this time from workers leaving and new jobs being created.

  • Size: This is a very large occupation.
  • Unemployment: Unemployment was above average in 2017.
  • Location: Keyboard Operators work in most regions of Australia.
  • Industries: They work in many industries such as Health Care and Social Assistance; Public Administration and Safety; and Professional, Scientific and Technical Services.
  • Earnings: Full-time workers earn around $1,000 per week (below the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • Full-time: More than half work full-time (57.7%, similar to the all jobs average of 68.4%), but there are many opportunites to work part-time.
  • Hours: Full-time workers spend around 35.6 hours per week at work (compared to the all jobs average of 40.0 hours).
  • Age: The average age is 44 years (compared to the all jobs average of 40 years).
  • Gender: 85.1% of workers are female (compared to the all jobs average of 46.7%).

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2017 and Department of Jobs and Small Business projections to 2022.
YearNumber of Workers
200790200
2008107000
200979600
201073200
201177100
201259400
201364500
201458200
201549100
201654600
201757700
202255000

Weekly Earnings

Weekly Earnings (Before Tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsKeyboard OperatorsAll Jobs Average
Full-Time Earnings10001230

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Health Care and Social Assistance17.3
Public Administration and Safety15.0
Professional, Scientific and Technical Services10.6
Administrative and Support Services7.6
Other Industries49.5

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateKeyboard OperatorsAll Jobs Average
NSW33.531.6
VIC26.826.2
QLD18.519.7
SA6.86.7
WA8.910.8
TAS1.92.0
NT0.81.1
ACT2.71.8

Age Profile

Age Profile (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketKeyboard OperatorsAll Jobs AverageAll Jobs Average
15-192.9-5.25.2
20-247.5-9.99.9
25-3421.1-23.623.6
35-4419.9-21.721.7
45-5422.9-20.820.8
55-5911.9-8.88.8
60-6410.0-6.06.0
65 and Over3.7-4.04.0

Education Level

Highest Level of Education (% Share)

Source: ABS, Education and Work (2016). Findings based on use of ABS TableBuilder data. Highest qualification completed by workers in this job (in any field of study). Skill level requirements can change over time, the qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationKeyboard OperatorsAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate4.5-8.68.6
Bachelor degree14.2-17.917.9
Advanced Diploma/Diploma12.6-10.110.1
Certificate III/IV20.8-18.918.9
Year 1228-18.718.7
Years 11 & 1019.9-17.717.7
Below Year 100-8.18.1

A Certificate II or III, or at least 1 year of relevant experience, is usually needed.
Around half of workers have finished no post school qualifications (that is, they have completed some level of high school) Even with a qualification, further experience or on-the-job training is sometimes required.

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Business Services VET training pathways on the AAPathways website.

The course listings on this page are provided by Good Education Group.

Employers look for Keyboard Operators who are accurate, pay attention to detail and have strong computer literacy.

Knowledge

These are important topics, subjects or knowledge areas.

  1. Clerical

    87% Important

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  2. Customer and Personal Service

    86% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. English Language

    74% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Computers and Electronics

    69% Important

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  5. Administration and Management

    68% Important

    Planning and coordination of people and resources.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-9021.00 - Data Entry Keyers.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

These are kinds of activities workers regularly do in this job.

  1. Interacting With Computers

    96% Important

    Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

  2. Getting Information

    94% Important

    Looking for, getting and understanding different kinds of information.

  3. Documenting/Recording Information

    92% Important

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  4. Processing Information

    90% Important

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  5. Communicating with Supervisors, Peers, or Staff

    85% Important

    Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-9021.00 - Data Entry Keyers.

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