Information Officers respond to personal, written and telephone inquiries and complaints about the organisation's goods and services, provide information and refer people to other sources.
A Certificate II or III, or at least 1 year of relevant experience, is usually needed. Around one third of workers have a Certificate III or higher Vocational Education and Training (VET) qualification. Even with a qualification, further experience or on-the-job training is sometimes required.
- answering inquiries about goods and services, and providing information about their availability, location, price and related issues
- responding to inquiries about problems and providing advice, information and assistance
- recording information about inquiries and complaints
- referring complex inquiries to team leaders or expert advisers
- issuing relevant forms, information kits and brochures to interested parties
- accessing and operating computer network systems and communication systems such as public address and paging systems
- may refer inquiries to other sources