Information Officers respond to personal, written and telephone inquiries and complaints about the organisation's goods and services, provide information and refer people to other sources.

A Certificate II or III, or at least 1 year of relevant experience, is usually needed. Around one third of workers have a Certificate III or higher Vocational Education and Training (VET) qualification. Even with a qualification, further experience or on-the-job training is sometimes required.

Tasks

  • answering inquiries about goods and services, and providing information about their availability, location, price and related issues
  • responding to inquiries about problems and providing advice, information and assistance
  • recording information about inquiries and complaints
  • referring complex inquiries to team leaders or expert advisers
  • issuing relevant forms, information kits and brochures to interested parties
  • accessing and operating computer network systems and communication systems such as public address and paging systems
  • may refer inquiries to other sources

Job Titles

  • Information Officer

    Fast Facts

    • $978 Weekly Pay
    • 62,500 workers Employment Size
    • Decline Future Growth
    • Lower skill Skill level rating
    • Average unemployment Unemployment
    • 68.1% Full-Time Full-Time Share
    • 34.6 hours Average full-time
    • 36 years Average age
    • 66.8% female Gender Share

    The number of Information Officers fell over the past 5 years and is expected to fall over the next 5 years:
    from 62,500 in 2018 to 58,400 by 2023.
    Job openings can come from new jobs being created, but most come from turnover (workers leaving).
    There are likely to be around 60,000 job openings over 5 years (that's about 12,000 a year).

    • Size: This is a very large occupation.
    • Unemployment: Unemployment was average in 2017.
    • Location: Information Officers work in most regions of Australia.
    • Industries: They work in many industries such as Public Administration and Safety; Financial and Insurance Services; and Retail Trade.
    • Earnings: Full-time workers earn around $978 per week (below the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
    • Full-time: Many work full-time (68.1%, similar to the all jobs average of 68.4%).
    • Hours: Full-time workers spend around 34.6 hours per week at work (compared to the all jobs average of 40.0 hours).
    • Age: The average age is 36 years (compared to the all jobs average of 40 years).
    • Gender: 66.8% of workers are female (compared to the all jobs average of 46.7%).

    Employment Outlook

    Number of Workers

    Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
    YearNumber of Workers
    200864500
    200978500
    201065700
    201166300
    201264800
    201368500
    201475400
    201575100
    201671700
    201773100
    201862500
    202358400

    Weekly Earnings

    Weekly Earnings (Before Tax)

    Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsInformation OfficersAll Jobs Average
    Full-Time Earnings9781230

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Public Administration and Safety25.2
    Financial and Insurance Services8.7
    Retail Trade8.2
    Education and Training7.2
    Other Industries50.7

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateInformation OfficersAll Jobs Average
    NSW32.631.6
    VIC28.626.2
    QLD21.119.7
    SA6.66.7
    WA6.910.8
    TAS2.02.0
    NT1.21.1
    ACT1.11.8

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketInformation OfficersAll Jobs AverageAll Jobs Average
    15-192.1-5.25.2
    20-2414.2-9.99.9
    25-3430.4-23.623.6
    35-4419.3-21.721.7
    45-5419.9-20.820.8
    55-596.0-8.88.8
    60-645.6-6.06.0
    65 and Over2.6-4.04.0

    Education Level

    Highest Level of Education (% Share)

    Source: ABS, Education and Work (2016). Findings based on use of ABS TableBuilder data. Highest qualification completed by workers in this job (in any field of study). Skill level requirements can change over time, the qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationInformation OfficersAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate10.6-8.68.6
    Bachelor degree14-17.917.9
    Advanced Diploma/Diploma14.3-10.110.1
    Certificate III/IV21.3-18.918.9
    Year 1226-18.718.7
    Years 11 & 1013.8-17.717.7
    Below Year 100-8.18.1

    A Certificate II or III, or at least 1 year of relevant experience, is usually needed.
    Around one third of workers have a Certificate III or higher Vocational Education and Training (VET) qualification. Even with a qualification, further experience or on-the-job training is sometimes required.

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Tourism, Travel and Hospitality VET training pathways on the AAPathways website.

    The course listings on this page are provided by Good Education Group.

    Employers look for Information Officers who can communicate clearly with others and provide good customer service.

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Clerical

      84% Important

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    2. Customer and Personal Service

      82% Important

      Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

    3. English Language

      78% Important

      English language including the meaning and spelling of words, rules of composition, and grammar.

    4. Computers and Electronics

      67% Important

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    5. Administration and Management

      54% Important

      Planning and coordination of people and resources.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4171.00 - Receptionists and Information Clerks.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Activities

    These are kinds of activities workers regularly do in this job.

    1. Interacting With Computers

      94% Important

      Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

    2. Performing Administrative Activities

      91% Important

      Doing day-to-day office work such as filing and processing paperwork.

    3. Performing for or Working Directly with the Public

      90% Important

      Performing for, or speaking with, the public. This includes speaking on television, serving customers in restaurants and stores, and receiving clients or guests.

    4. Getting Information

      88% Important

      Looking for, getting and understanding different kinds of information.

    5. Communicating with Supervisors, Peers, or Staff

      84% Important

      Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4171.00 - Receptionists and Information Clerks.

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