Couriers and Postal Deliverers deliver small items such as documents, messages, mail and parcels.

A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary. Around one in four workers have Year 11 and 10 as their highest level of education.

Tasks

  • sorting and sequencing items for delivery
  • delivering mail, parcels, documents and other items to customers' premises and mailboxes
  • receiving orders for deliveries from customers
  • collecting signatures and charges for cash-on-delivery orders
  • issuing and collecting receipts for pick-up and delivery items
  • keeping records of items received and delivered
  • maintaining walk books, directories, mail counts, equipment maintenance logs and other delivery records
  • loading and unloading mail conveyances and internal mail handling equipment
  • assisting with receipting inward mail, checking wrongly addressed, missorted, undelivered and redirected mail, and processing freepost and underpaid mail

Job Titles

  • Courier
  • Postal Delivery Officer, or Postie
  • Courier

    Delivers goods, documents, messages, samples, x-rays and test results.

    Specialisations: Bicycle Courier, Motorbike Courier, Parcel Contractor, Rural Mail Contractor

  • Postal Delivery Officer, or Postie

    Delivers mail on foot, by bicycle or by motorised transport over allocated delivery rounds.

Fast Facts

  • $1,000 Weekly Pay
  • 44,000 workers Employment Size
  • Stable Future Growth
  • Entry level Skill level rating
  • Average unemployment Unemployment
  • 77.0% Full-Time Full-Time Share
  • 41.3 hours Average full-time
  • 47.5 years Average age
  • 13.5% female Gender Share

The number of Couriers and Postal Deliverers grew moderately the past 5 years and is expected to stay about the same over the next 5 years:
from 44,000 in 2018 to 44,400 by 2023.
Job openings can come from new jobs being created, but most come from turnover (workers leaving).
There are likely to be around 28,000 job openings over 5 years (that's about 5,600 a year).

  • Size: This is a large occupation.
  • Unemployment: Unemployment was average in 2017.
  • Location: Couriers and Postal Deliverers work in most regions of Australia.
  • Industries: Most work in Transport, Postal and Warehousing; Health Care and Social Assistance; and Wholesale Trade.
  • Earnings: Full-time workers earn around $1,000 per week (below the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • Full-time: Many work full-time (77%, higher than the all jobs average of 68.4%).
  • Hours: Full-time workers spend around 41.3 hours per week at work (compared to the all jobs average of 40.0 hours).
  • Age: The average age is 48 years (compared to the all jobs average of 40 years). Many workers are 45 years or older (54.9%).
  • Gender: 13.5% of workers are female (compared to the all jobs average of 46.7%).

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
YearNumber of Workers
200847700
200953400
201046700
201149000
201241800
201342000
201438700
201544500
201647600
201740500
201844000
202344400

Weekly Earnings

Weekly Earnings (Before Tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsCouriers and Postal DeliverersAll Jobs Average
Full-Time Earnings10001230

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Transport, Postal and Warehousing87.9
Health Care and Social Assistance4.8
Wholesale Trade1.7
Retail Trade1.6
Other Industries4.0

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateCouriers and Postal DeliverersAll Jobs Average
NSW26.031.6
VIC24.126.2
QLD24.119.7
SA9.76.7
WA11.810.8
TAS2.12.0
NT0.91.1
ACT1.21.8

Age Profile

Age Profile (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketCouriers and Postal DeliverersAll Jobs AverageAll Jobs Average
15-191.1-5.25.2
20-246.4-9.99.9
25-3419.4-23.623.6
35-4418.2-21.721.7
45-5422.8-20.820.8
55-5912.4-8.88.8
60-6411.8-6.06.0
65 and Over7.9-4.04.0

Education Level

Highest Level of Education (% Share)

Source: ABS, Education and Work (2016). Findings based on use of ABS TableBuilder data. Highest qualification completed by workers in this job (in any field of study). Skill level requirements can change over time, the qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationCouriers and Postal DeliverersAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate2.4-8.68.6
Bachelor degree11.1-17.917.9
Advanced Diploma/Diploma11.6-10.110.1
Certificate III/IV16.1-18.918.9
Year 1224.2-18.718.7
Years 11 & 1028-17.717.7
Below Year 106.6-8.18.1

A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary.
Around one in four workers have Year 11 and 10 as their highest level of education.

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Transport and Logistics Training Package VET training pathways on the AAPathways website.

The course listings on this page are provided by Good Education Group.

Employers look for Couriers and Postal Deliverers who are reliable, have good people skills and who can work independently.

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and Personal Service

    76% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Transportation

    76% Important

    Moving people or goods by air, rail, sea, or road.

  3. English Language

    70% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Public Safety and Security

    48% Important

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  5. Clerical

    46% Important

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-5021.00 - Couriers and Messengers.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

These are kinds of activities workers regularly do in this job.

  1. Getting Information

    83% Important

    Looking for, getting and understanding different kinds of information.

  2. Documenting/Recording Information

    80% Important

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  3. Operating Vehicles or Equipment

    80% Important

    Running, manoeuvring, navigating, or driving things like forklifts, passenger vehicles, aircraft, or water craft.

  4. Communicating with Supervisors, Peers, or Staff

    73% Important

    Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

  5. Handling and Moving Objects

    72% Important

    Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-5021.00 - Couriers and Messengers.

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