Human Resources Clerks maintain and update personnel records such as information on transfers and promotions, employee leave taken and accumulated, salaries, superannuation and taxation, qualifications and training.

A Certificate II or III, or at least 1 year of relevant experience, is usually needed to work in this job. Around two in five workers have a Certificate III or higher VET qualification. Even with a qualification, sometimes experience or on-the-job training is necessary.

Tasks

  • updating information on leave taken and accumulated, employment history, salaries, superannuation and taxation, qualifications and training
  • raising records for newly appointed workers and checking records for completeness
  • processing applications for employment and promotions and advising applicants of results
  • receiving and answering inquiries about employment entitlements and conditions
  • sending out announcements of job openings and job examinations
  • issuing job application forms
  • compiling data from personnel records and preparing reports
  • storing and retrieving personnel records and files on request

Job Titles

  • Human Resources Clerk
  • Human Resources Clerk (also called Employment Office or Personnel Records Clerk)

    Specialisations: Psychological Examiner (Army), Roster Clerk

Fast Facts

  • $1,336 Weekly Pay
  • 11,400 workers Employment Size
  • Decline Future Growth
  • Lower skill Skill level rating
  • Average unemployment Unemployment
  • 78.3% Full-Time Full-Time Share
  • 37.3 hours Average full-time
  • 43 years Average age
  • 79.0% female Gender Share

The number of Human Resource Clerks fell over the past 5 years and is expected to fall over the next 5 years:
from 11,400 in 2017 to 10,200 by 2022.
There are likely to be around 8,000 job openings over this time from workers leaving and new jobs being created (a large number for an occupation of this size).

  • Size: This is a small occupation.
  • Unemployment: Unemployment was average in 2017.
  • Location: Human Resource Clerks work in most regions of Australia.
  • Industries: Most work in Health Care and Social Assistance; Public Administration and Safety; and Administrative and Support Services.
  • Earnings: Full-time workers earn around $1,336 per week (higher than the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • Full-time: Many work full-time (78.3%, higher than the all jobs average of 68.4%).
  • Hours: Full-time workers spend around 37.3 hours per week at work (compared to the all jobs average of 40.0 hours).
  • Age: The average age is 43 years (compared to the all jobs average of 40 years).
  • Gender: 79% of workers are female (compared to the all jobs average of 46.7%).

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2017 and Department of Jobs and Small Business projections to 2022.
YearNumber of Workers
200712100
200811400
200912100
201010700
201115000
201212100
201312600
20148700
201511800
201611600
201711400
202210200

Weekly Earnings

Weekly Earnings (Before Tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsHuman Resource ClerksAll Jobs Average
Full-Time Earnings13361230

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Health Care and Social Assistance26.3
Public Administration and Safety21.6
Administrative and Support Services10.4
Education and Training7.8
Other Industries33.9

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateHuman Resource ClerksAll Jobs Average
NSW27.131.6
VIC22.126.2
QLD27.019.7
SA8.46.7
WA8.210.8
TAS1.62.0
NT1.81.1
ACT3.91.8

Age Profile

Age Profile (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketHuman Resource ClerksAll Jobs AverageAll Jobs Average
15-192.5-5.25.2
20-2410.8-9.99.9
25-3421.5-23.623.6
35-4423.4-21.721.7
45-5426.3-20.820.8
55-594.5-8.88.8
60-647.9-6.06.0
65 and Over3.1-4.04.0

Education Level

Highest Level of Education (% Share)

No data is available for the selected graph for this Occupation.

A Certificate II or III, or at least 1 year of relevant experience, is usually needed to work in this job.
Around two in five workers have a Certificate III or higher VET qualification. Even with a qualification, sometimes experience or on-the-job training is necessary.

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Financial Services VET training pathways on the AAPathways website.

The course listings on this page are provided by Good Education Group.

Employers look for Human Resource Clerks with good people skills, are motivated, organised and work well in a team.

Knowledge

These are important topics, subjects or knowledge areas.

  1. Personnel and Human Resources

    91% Important

    Recruiting and training people. Managing pay and other entitlements like sick and holiday leave. Negotiating pay and conditions.

  2. Customer and Personal Service

    89% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. English Language

    85% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Clerical

    83% Important

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  5. Administration and Management

    75% Important

    Planning and coordination of people and resources.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4161.00 - Human Resources Assistants, Except Payroll and Timekeeping.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

These are kinds of activities workers regularly do in this job.

  1. Communicating with Supervisors, Peers, or Staff

    90% Important

    Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

  2. Getting Information

    90% Important

    Looking for, getting and understanding different kinds of information.

  3. Interacting With Computers

    90% Important

    Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

  4. Performing Administrative Activities

    88% Important

    Doing day-to-day office work such as filing and processing paperwork.

  5. Organizing, Planning, and Prioritizing Work

    85% Important

    Deciding on goals and putting together a detailed plan to get the work done.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4161.00 - Human Resources Assistants, Except Payroll and Timekeeping.

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