Insurance Agents represent insurance companies in selling insurance to clients.

A Certificate III including at least 2 years of on-the-job training, or a Certificate IV, or at least 3 years of relevant experience is required to work in this job. Even with a qualification, sometimes additional experience or on-the-job training is needed. Registration or licensing may be required.

Tasks

  • interviewing clients to identify their insurance needs
  • explaining to clients details of insurance and conditions, risk coverage, premiums and benefits
  • assisting clients to determine the type and level of coverage required
  • calculating premiums and establishing method of payment
  • reviewing clients' circumstances to ensure that the level and coverage of insurance is still appropriate
  • settling and monitoring insurance claims to ensure that both client and insurer are satisfied with the outcome
  • recording information about clients and their policies
  • identifying and drawing up lists of potential clients from a variety of sources and contacting them to arrange interviews
  • keeping up-to-date with changes in the insurance industry and informing clients of new developments

Job Titles

  • Insurance Agent
  • Insurance Agent

    Specialisations: Insurance Underwriter, Life Assurance Representative

Fast Facts

  • Unavailable Weekly Pay
  • 16,400 workers Employment Size
  • Stable Future Growth
  • Medium skill Skill level rating
  • Average unemployment Unemployment
  • 79.0% Full-Time Full-Time Share
  • 36.6 hours Average full-time
  • 36.5 years Average age
  • 52.1% female Gender Share

The number of Insurance Agents grew very strongly over the past 5 years and is expected to stay about the same over the next 5 years:
from 16,400 in 2018 to 16,700 by 2023.
Job openings can come from new jobs being created, but most come from turnover (workers leaving).
There are likely to be around 14,000 job openings over 5 years (that's about 2,800 a year).

  • Size: This is a medium sized occupation.
  • Unemployment: Unemployment was average in 2017.
  • Location: Insurance Agents work in most regions of Australia.
  • Industries: Most work in the Financial and Insurance Services industry.
  • Full-time: Many work full-time (79%, higher than the all jobs average of 68.4%).
  • Hours: Full-time workers spend around 36.6 hours per week at work (compared to the all jobs average of 40.0 hours).
  • Age: The average age is 37 years (compared to the all jobs average of 40 years).
  • Gender: 52.1% of workers are female (compared to the all jobs average of 46.7%).

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
YearNumber of Workers
200810800
20099200
201011100
201111900
201210900
201313500
201413900
201513200
20168600
20179400
201816400
202316700

Weekly Earnings

Weekly Earnings (Before Tax)

No data is available for the selected graph for this Occupation.

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Financial and Insurance Services94.3
Other Services2.2
Retail Trade2.1
Construction0.8
Other Industries0.6

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateInsurance AgentsAll Jobs Average
NSW32.931.6
VIC28.726.2
QLD16.819.7
SA9.56.7
WA9.210.8
TAS1.42.0
NT0.61.1
ACT0.91.8

Age Profile

Age Profile (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketInsurance AgentsAll Jobs AverageAll Jobs Average
15-190.0-5.25.2
20-2414.5-9.99.9
25-3428.5-23.623.6
35-4428.4-21.721.7
45-5413.3-20.820.8
55-597.7-8.88.8
60-644.2-6.06.0
65 and Over3.4-4.04.0

Education Level

Highest Level of Education (% Share)

No data is available for the selected graph for this Occupation.

A Certificate III including at least 2 years of on-the-job training, or a Certificate IV, or at least 3 years of relevant experience is required to work in this job. Even with a qualification, sometimes additional experience or on-the-job training is needed. Registration or licensing may be required.

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Retail Services VET training pathways on the AAPathways website.

The course listings on this page are provided by Good Education Group.

Employers look for Insurance Agents who are well presented, can communicate with a diverse range of people and provide good customer service.

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and Personal Service

    92% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Sales and Marketing

    91% Important

    Showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

  3. English Language

    81% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Economics and Accounting

    72% Important

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  5. Clerical

    71% Important

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-3021.00 - Insurance Sales Agents.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

These are kinds of activities workers regularly do in this job.

  1. Selling or Influencing Others

    90% Important

    Convincing people to buy something or to change their minds or actions.

  2. Communicating with Persons Outside Organization

    89% Important

    Communicating with customers, the public, government, and others in person, in writing, or by telephone or e-mail.

  3. Performing for or Working Directly with the Public

    87% Important

    Performing for, or speaking with, the public. This includes speaking on television, serving customers in restaurants and stores, and receiving clients or guests.

  4. Building Good Relationships

    87% Important

    Building and keeping constructive and cooperative working relationships with others.

  5. Getting Information

    85% Important

    Looking for, getting and understanding different kinds of information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-3021.00 - Insurance Sales Agents.

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